Portland >Dessert Shops > Staccato Gelato
232 NE 28th Ave, Portland, OR | Directions 9723245.524688 -122.637209
Mon. CLOSED;Tue. - Thu. 12am - 10pm;Fri. - Sun. 8am - 11pm
Neighborhoods: Southeast Uplift Neighborhood Program, Kerns
Amazing – No lie, I can't live without this stuff. I go out of my way to get gelato from here. Try this combo: hazelnut and blood orange. You won't be disappointed.
Rude, snobby, and condescending = Sellwood Staccato Gelato – My family and I live very close to this establishment and, on occasion, we stop by for a treat. However, the last couple of times that we've dropped in have been infuriating, because we feel that we just paid to be treated like second-class citizens.
Don't get me wrong, not all of the employees are rude--there is one girl that is very nice. There is, though, one woman that is so bitter and rude that we vowed not to go back--and to top it all off, this woman is the owner!
On a side note: their products are decent, but not worth the rudeness that comes from behind the counter.
Snobby servers – I love the gelato and the colorful surroundings but the staff at the NE 28th ave and the Sellwood location are snobby. I took my 2-year-old to the Sellwood location and felt as if we were treated like second-class citizens. No smiles. Didn't feel very welcomed. The fact it happened at both locations is interesting to me.
Gelato is great, even when it's cold – My wife and I are regular customers of the Sellwood shop and while I have to admit that I do not normally share her sweet tooth...I have been won over by the variety of gelato flavors (and perhaps the occasional doughnut). We do enjoy the summertime when we can sit outside with our dog but it's also a great place to hide from the rain, have some tea, and do a little remote work with the free WiFi.
Just can't get enough! – I have been traveling to Portland on business for years and I have a thing for gelato. Every time I make it to PDX, I go out of my way to visit this nice little shop (I hear they have another location as well... haven't been there yet). I chatted with one of the owners (I think her name was Sarah) one morning I was there. She was very nice and quite friendly. We talked about Portland and how nice it was there. It felt very warm , welcoming and casual. Very Portland indeed. The staff there has always been pleasant to me.... And most of them fairly easy on the eyes. I love the tried and true favorite flavors right along with the new and somewhat seasonal offerings like Thai iced tea or Lavender.
I have read some of the other reviews and also would agree that it sounds like perhaps a disgruntled former employee and maybe a few of her friends had written those slanderous remarks.
a lotta good stuff! – my husband and i love staccato gelato so much that we come all the way down from vancouver. staccato was the first place i ever tried gelato, back when it first opened, and it has become the standard by which i judge all other gelato shops. but none have come close! i think the gelato there has the best taste and texture, and it's a fun place to just sit and read and hang out. i also really like the artwork.
i only wish they'd open one in vancouver, so we don't have to go so far...
Worst Treatment Ever – I can not believe how rude the staff is here.
I have been a loyal customer since I moved to the neighborhood 4 years ago.
I will no longer patronize this place.
Not So Rave a Review – Officious, condescending and unfriendly. I won't be going back, regardless of quality of product. Employees should be happy to have local clients who come again and again, but I can't recommend them when they are arrogant and obnoxious.
Really Rude! – I have been coming here regularly since I started working two doors down and I think the store is cute and the product is wonderful and the staff has been really friendly up until now.
I work at a neighboring business as a manager. I would NEVER allow any member of my staff to treat someone the way I was just treated.
It is Sunday, March 1st 2009 @ 11:30AM. I would be very concerned if the woman working the counter this morning was an owner or a manager. I will never go back in there.
I went in for just a can of coke because I was at my shop organizing the back room of my store on my day off, (and feeling pretty good about it), and I got thirsty for a coke. I was chipper when I went in. A song from the Xanadu sound track was playing which made me happy and I mentioned it, she was indifferent and ask me something. I didn't quite catch what she said but I repeated "Oh, just a can of diet coke." She rolled her eyes at me brought me the coke, I was confused. 'Was I just rude to her?' I thought to myself. I handed her 2 bucks. She said "It's just a dollar." and let the other one drop on the counter. I said "oh I know the other one is for you." I started towards the door and she rolled her eyes and mumbled "why didn't you put it in there and motioned towards the tip jar. I was amazed. I just said. "wow" and walked out. I am sorry for whatever happened to make her so miserable that she had to treat me that way.
I was an easy, tipping, regular customer just supporting a neighboring local business. Sorry to be so dispicable.
I think everyone should go there actually and buy a can of coke and give two dollars, because apparently it upsets her, so that would be my justice for the way she made me feel.
Prior reviewer obviously has a personal bone to pick.... – I've only been to this store once, and have a fairly neutral opinion, but I am very disturbed by the prior reviewer's tone and stance...sounds more like a disgruntled former employee than a fair review (and violates this site's standards!! (Start your own store and see how difficult it is!)
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