1135 S Sunset Ave, West Covina, CA | Directions 9179034.062244 -117.945274
Neighborhoods: Walnut Valley
Do NOT use this hospital – I took my one year old there because she'd had a head injury and was throwing up. Instead of seeing her in triage immediately, the staff in the front made us wait almost two hours. Finally, in the midst her violent throwing up, I called a doctor on call at Children's Hospital of Los Angeles where my daughter goes for her well visits. The hospital is too far for emergencies, unfortunately, but he made a call to the doctor inside who agreed to see her immediately. Triage was very careless once we entered the room, and the triage nurse seemed not to know what he was doing. Once inside, we were treated a bit better, but the investigation of her situation was not very speedy or thorough. In the end, I packed her up and drove the extra hour to the hospital in Los Angeles. I thought Pomona Valley was bad, but this place was horrific. It was also very dirty with very tiny waiting rooms for everyone in Emergency. A shameful situation. I would never, ever take my daughter there again. Do NOT go there for emergencies if at all possible. Orange County has a children's hospital where you might be able to go. It's farther but not like this horrible place.
Kind words and action. – My brother is indigent and needed immediate medical help. I called the hospital to see if they would take him in and the receptionist was sympathetic and very courteous. She said they would not refuse to see him and she did not demean my brother or me in tone, manner or words. Thank you for your kindness!
Great Hospital – I took my daughter to Queen of the Valley Hospital because of a broken arm. I found everybody extremely helpful and knowledgeable. Definetly recommend it for any type of illness.
Avoid if you are seriously ill – The doctors are probably the worst I've seen in cardiology. The doctor that we were flakey to say the least. We would ask questions and he would say "let me look into it. I'll be right back", and he was not to be seen for 2 days. All we wanted were updates on our loved one.
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