1510 N Neil St, Champaign, IL | Directions 6182040.131671 -88.242977
Sun Closed;Mon: 9:00 a.m.-7:00 p.m.;Tue: 9:00 a.m.-7:00 p.m.;Wed: 9:00 a.m.-7:00 p.m.;Thu: 9:00 a.m.-7:00 p.m.;Fri: 9:00 a.m.-7:00 p.m.;Sat: 9:00 a.m.-5:00 p.m.;
I wish I had read the other reviews before I bought appliances from DVD. I needed some specialty appliances for my kitchen, and thought that I was being smart in buying from local experts instead of purchasing from a big-box national chain. It was a disaster from start to finish. I was not told what was necessary for proper installation (was I supposed to know this? I'm a professor, not an appliance specialist!), then given a choice between paying a 20% re-stocking fee or signing a waiver for something I certainly would have liked to know before I laid down over $3000! Please don't give this company business. I'm so mad at myself for trusting these unprofessionals.
Ruined my flooring with delivery!!! – I think it tells a lot about a business, when the customer service manager, flat out calls a customer a liar when reporting a problem with delivery.
I recently purchased a washer from Dick Van Dyke and had it delivered to my home. The delivery person took the cart through my muddy yard, instead of the side walk, and tracked mudd through my house. The only damage I saw before he left was lots of mudd on my vinyl flooring. He asked me to sign a waiver stating that there was no damage done to my home or my appliance, and I saw none so I signed it.
Two hours later I was mopping the floor and discovered it was not just mudd on my floor. The delivery person had torn up my vinyl flooring in 2 different locations. I couldn't see it until after I mopped my floor because of all the mudd he had tracked in.
I called the store and reported the incident and requested that my floor be repaired. The customer service manager returned my call and told me they couldn't do anything because I had signed the waiver. After explaining myself and requesting to speak with her manager, the customer service manager basically told me that I was a liar. She stated that I was trying to get the store to pay for damage that was already there.
I will never do business with them again and would recommend the same to anyone else.
Horrible - Crooks – They must be making a fortune from people they're sticking for "restocking' charges when they should be helping select appliances that will work for customers. Then they keep your money until the credit card company contacts them for disputes to the bill when they charged your account but then won't credit it. These people are criminals and I hope they go belly up soon. Not soon enough for me. Oh, and sorry you had to "restock" -- we've now decided to replace all of our kitchen appliances and we will go anywhere but DICKDYKES.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Dick Van Dyke Appliance World on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.