Phoenix >Assisted Living Facilities > Chris Ridge
6250 N 19th Ave, Phoenix, AZ | Directions 85015-063633.528527 -112.099807
Moved out about a month ago, one year was all I could take. Chris Ridge had a smell in the halls (all inside) like a dirty bathroom, I always wondered about the kitchen.
Management was more about fun and games, than anything that mattered, no real staff at the wheel of this ship. Most requests for maintenance were ignored, even when an overflowing toilet on the third floor made it all the way to the first. It took days to get things cleaned, with most of it being done by residents, not by paid staff.
There were many promises before I moved in, they all became lies after a few weeks. Even things in writing, they were changed by new rules.
In the end, most that stay there get used to filth, bad smells and a lower class of life. I moved to Brookdale, pay a little less than before, and have a nice clean place to stay.
Addendum to previous review – In fairness to CRV I wanted to amend the poor review I gave CRV a few months ago. The main culprit of the communication issues is no longer employed at CRV, and even though my parents no longer live there I have heard through a couple of the caregivers that they are very impressed with the person who replaced him. So hopefully the situation is better now because other than the problems I had with poor communication from administration, CRV is a nice place.
Administration noncommunicative – My parents have lived in CRV assisted living for almost 2 years and I am currently in the process of finding them a different place to move. The "care coordinator" of the assisted living residents does not answer emails or return phone calls, and totally ignores family members. I have been trying for over 2 months to schedule an appointment for my parents care planning (case conference) which was due 3 months ago, and our emails and phone calls to both the administrator and the care coordinator in regard to this have been totally ignored. And when you go onsite looking for them you can't find them. The only thing good about CRV is that the caregivers on the floor who interact with my parents every day are very caring and kind girls. However I wouldn't advise placing your relative here.
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