43285 Auto Mall Cir, Fremont, CA | Directions 9453837.502100 -121.978900
DISHONEST AND TERRIBLE SERVICE – TERRIBLE SERVICE.
The car I was rented (Toyota Matrix) was almost brand new (like 6,000 miles on it.). The car itself was nice except it was filthy. My problems with them started when I returned the car.
I rented the car because my car was damaged and needed body work. I had the car for about a week. After my car was repaired, I stopped to fill up the gas tank in the rental and left it at the body shop for hertz to pick up. Hertz never forwarded a receipt, which I needed to be reimbursed by the insurance company. So I called them and they faxed it to me.
I was surprised to see that I was charged for half a tank of gas. At $5 a gallon (including their service fee), it was an extra $33, which the insurance company would not reimburse me for. I called hertz to straighten it out, but they insisted that the car came back with half a tank. I told them that I have both the receipt for the gas and my credit card statement, which showed that the last transaction before the car rental was at a gas station within a mile of their shop. So, they said that they would talk to the manager and have him call me. He never called me back. I called them FOUR MORE TIMES, each time they said the manager would return my call. It has been a month since I returned the car and I never heard back from them.
If you are forced to rent from these criminals, return the car yourself and ensure that you are not charged for anything you shouldn't be charged for. Otherwise, they will take every opportunity to gouge you.
Editorial Review by Citysearch Editors – Founded in 1918, rental cars range from four-wheel drive vehicles to Jaguars. Twenty-four hour roadside assistance included.
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