Jewelry >Razny Jewelers
1700 Green Bay Rd, Highland Park, IL | Directions 6003542.183642 -87.801694
Customer service was impecible. Happily adjusted my Rolex band for me and resized my wedding band at no charge. So impressed I came back the following month and purchased a $2500 watch for my wife for her birthday.
The employees were helpful in finding me what I was looking for and making sure the work that was getting done on my jewelry was done on a requested timeline. I greatly appreciate that.
Felt that the service within the store; i.e. the purchasing experience, was extremely well done. Staff were knowledgeable, helpful, courteous, and exceeded expectations in terms of customer service. Was less thrilled with the support after. Specifically, we asked that both watches we ordered be mailed to us as they had to be special ordered. This meant that the watch bracelets had to be adjusted in store prior to mailing, and an additional request that we be informed prior to them being mailed as we might have been out of town during that time. Unfortunately, both did not occur. As we live out of state, it became necessary to go to another dealer to have the bracelets adjusted and the watches appeared out of the blue one day. While not deal breakers, it was inconvenient to have to arrange with another Rolex dealer for 2x bracelet fittings. That said - mistakes happen, and overall we had a very positive experience with Razny and would recommend to our peers.
Thank you Razny Jewelers! On the weekend before Christmas my Tag Heuer watch battery died. I was leaving Monday morning on a skiing vacation. I called Cameron at the Highland Park store and she said come on in and we will take care of fixing your watch. When I got to the store Andrea took my watch and said it will be finished in 20 min. In the past when I had a proper battery replacement with water test it would take up to 2 weeks. When I returned my watch was waiting for me ready to go. In today's lack of customer service world Razney's service is a refreshing surprise.
Always wonderful, friendly and professional. My Family all go to Raznys.
As usual excellent knowledge of pieces available. Knows our preferences.
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