Doesn't Recommend

Blackcloud

Joined 4 years ago

Weird Trip with Late Check-Out. Asked for a late check-out a week before when I booked the room. Was told to ask at check-in. At check-in I was told to ask in the morning. In the morning I was told N- Way, that they were too busy. When we checked out there was no crowd of people waiting to get a room or was there a crowd of people trying to check out. The place was under-booked and they gave me a attitude when I asked why I could not get a late check-out. The front desk staff was proccupied with personel grooming and texting on their cells.

Recommends

Johncarrell10

Joined 5 years ago

Father in-law loves this hotel. I own a restaurant on the hill, and I reserve at least 25 rooms a year for friends and family at the Silver Cloud Hotel on Broadway Avenue. Every room that I reserve, my wife and I pay for the rooms. I have used the credit card form that janzimmerly speaks of in her review, and it was a bit confusing. I faxed over my credit card form to the hotel, and the Assistant General Manager called me right away and told me that he could not read the number on my credit card and could not read my license. He asked me to email him the form, and it worked perfectly. The Assistant General Manager told me that in this day an age of identity theft and fraud, the Silver Cloud hotel wants to make sure that every credit card form is correct and secure. At first, I thought it was a waste of time, but now I see that it was for my benefit.

I started using the Silver Cloud in 2005. The hotel was a great price and offered good services that my guests would take advantage of. They offer free breakfast, shuttle, and internet. The shuttle service has changed, it used to go anywhere you wanted to go, but now it only stops at certain places. Lucky for us that we live across the street from Providence hospital, so they drop off our guests at the hospital. My father in-law is from New York, and he is very critical of the service industry. He used to complain about the Silver Cloud hotel, but within the past couple years he?s been telling me how nice the hotel is and how the service has improved remarkably. I don?t know what has happened in the past 2 years, but whatever it is, it?s made my life easier not having to listen to my father in-law complain about the hotel service at the front desk. I almost switched to reserving our rooms to the Sheraton in 2006, I am glad that I didn?t. If the Silver Cloud keeps offering good customer service, we will always reserve our rooms there.

Please don?t let us down, keep up the great customer service. Thank you Silver Cloud!

Doesn't Recommend

janzimmerly

Joined 6 years ago

Thoughtless service. I am livid with the service at this hotel. My mother's friend agreed to help at my wedding so I booked a room for her at Silver Cloud. I called to pay for the room over the phone, they needed a faxed copy of the credit card, my driver's licence, a signed credit authorization form, etc. I faxed everything, but they couldn't read the card. I then WENT to the hotel, again, gave them my credit card and requested that my guest not be charged for the room. She was, and they called me a month later to see which card they should charge before they gave her a refund. I don't know what the service was like while she stayed there, but the lack of class in which they handled the payment was completely unacceptable to me.