Guns >Hebert Guns
17424 Airline Hwy Ste 11, Prairieville, LA | Directions 7076930.327480 -90.980467
Worst Custumer Service – I went in to buy a gun, found the one I wanted but the background check was delayed. The delay wasn't a problem so I paid in full and was going to wait for the back check to be approved. Then I went to Cabelas and found the same gun for $150 less! When I went back to Hebert Guns the same day to get a refund they wanted to charge me a 25% charge for "lay away" this was over $100 they wanted to keep just because. I paid in full so there should not be "lay away" on a gun I have already bought but never even held.
This is a BS move and I can see why the chains are beating them. The only why a local store can survive the chains to to be good to their customers and Hebert Guns does not do that.
They have lost my business for good.
Best Gun Shop in Baton Rouge Area – I have bought several guns and a couple scopes from there with great service, from the owner to all the sales staff, and gunsmith. Excellent service and staff. Great deals with tons of knowledge and experience. 1st CLASS. Looking to buy a new gun safe next. Thanks, Malcolm Olds, Jr./ Denham springs, La.
GREAT PLACE FOR WOMEN TO SHOP – AFTER READING A COUPLE OF THE REVIEWS I WAS HESITANT TO TRY HEBERT GUNS. SO I WENT TO ANOTHER PLACE WHERE I WAS TOTALLY IGNORED WHILE THE SALESPEOPLE HELPED ALL THE "MALE" CLIENTELE. A COUPLE OF THE GUYS AT WORK WERE REALLY RAVING ABOUT HEBERTS SO I DECIDED TO GIVE IT A TRY. BOY, AM I GLAD I DID! LET ME START BY SAYING THAT I AM A SINGLE MOM WHO KNEW ALMOST NOTHING ABOUT GUNS WHEN I WENT IN THERE. I WAS WAITED ON BY A WOMAN WHO WAS NOT ONLY KNOWLEDGEABLE, BUT ALSO VERY HELPFUL AND ANSWERED ALL MY QUESTIONS WITHOUT MAKING ME FEEL STUPID. THEY HAD A GREAT SELECTION OF GUNS AND THEIR PRICES SEEMED A LITTLE CHEAPER THAN THE OTHER PLACE I WENT. ALL THE PEOPLE BEHIND THE COUNTER WERE REALLY FRIENDLY AND I WAS GLAD I DECIDED TO GO THERE AFTER ALL. I HIGHLY RECOMMEND HEBERTS TO ALL THE LADIES OUT THERE LOOKING TO BUY A GUN.
After Sales Support Lacking – Glad to see some good responses for my hometown Gun Seller, but my experience wasn't positive either. I also had the feeling that the owner and mangement was implying I was dishonest for asking for warranty service on a premium hand gun I bought from Hebert Guns of Prairieville. The custom shop high class gun I bought was jamming too much. Hebert recommended many solutions, all of which I paid for and none of which worked. Too bad this business doesn't know how to treat it's customers. Try any of the other gun shops in the area. You'll get a better value for your dollar and you'll probably be treated in a more professional manner.
Best family owned business in area – CJ and Nancy are two hard working people who are trying to have a family type business in this word of Wal- Marts. They are very nice and will go out of there way to help you. If you can't get along with them then you are the type of person that will make the Pope mad. I have done business with them for several years and would drive 100 miles to do so. Thank You David Shultz of Satsuma
best gunshop in the BR area – i'm sorry to see the last guy who posted running this great shops name through the mud. who buys a paint kit and waits over a month to return it anway? that wouldn't even fly at wal-mart! i see he mentioned to go to cabelas instead.... well i'll stick with CJ and friends here in prairieville myself. hands down the best prices and most knowledgeable staff in the area and will order you anything you don't see on the shelf. full service repair shop is also a major plus. i've bought at least 5 guns from Hebert's in the past few months and i'll be back for more. great people and great prices = me being a happy return customer.
presume you are dishonest; don't try to return an item – I recommend you look elsewhere, unless you like being presumed dishonest. I needed to return an item, and when I asked what is the reason behind the return policy, the reply from the apparent matriarch of the business was, "You could have used the product, before you return it." Although my receipt showed my purchase just beyond the 30 days stated in their company policy, I'm amazed at getting this attitude on a $25 item. I had not used the paint in question, because I got rid of the piece which I bought it for. This woman seemed determined to shoot herself in the foot, in a business with items which are much more expensive.
I know dishonest customers exist, but I resent being presumed dishonest.
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