88 East 31st Street, New York, NY | Directions 1001640.745266 -73.982967
Neighborhoods: Kips Bay, Midtown
Iris cleaned my wedding gown last year and they did an excellent job. The dress was elegantly boxed and preserved and they were nice enough to e-mail me pictures of the dress before delivery. I continue to use them on a monthly basis for all dry-cleaning.
One day I send out my clothes to the local cleaners in downtown nyc area. Not only did they ruin one of my husbands favorite shirts but refused to accept responsibility. After searching the web I found Iris. After using them a few times I noticed some shirts with chipped buttons. When I mentioned it, they took action by sending someone that evening to pick up the shirts and they replaced the buttons at no cost.
Besides the inconvenient location in East Elmhurst, they clean your clothing in the Laundromat next door! When I was picking up my suit on Saturday, I saw how one of the Iris’s workers was taking an enormous amount of blue bags from the cleaner to Laundromat next door to have them cleaned there. I will never trust any expensive item from my wardrobe to be cleaned at Iris. AVOID.
Leather Alterations – Last winter I fell in love with a leather sherling coat and I could not help buying it, even though the sleeves were a bit long on me. A friend recommended them for laundry and drycleaning, so I call them to see if this was something they could do. They told me it would take one week to complete the work. The coat came out great even though I am glad winter is in my rear view mirror. Great Job.
Water Stains- No Problem – A few weeks ago I called them to pickup a beige trenchcoat that was heavily stained. The stains were courtesy of a yellowcab splashing dirty rainwater on me while I was walking to the subway. They informed me that the turnaround time would be longer than usual due to the nature of stains. When I got it back, it was good as new.
INCOMPETENT. LIARS. BE WARNED. – These people are incompetent and LIARS. They damaged my clothes and made no apologies for it. Ruined my dress shirt. Big mistake! Never again. Not only do they not know how to clean your clothes, they have HORRIBLE CUSTOMER SERVICE. They don't remember when you scheduled a pick up or a drop off and when things go wrong, they take no accountability for anything that goes wrong with your clothes.
Also they do not have a store front in the Manhattan address listed here. They are located in East Elmhurst Queens. That should tell you something right away.
not so great as it seems – The service I received was unbelievably bad. I dropped off four items for dry cleaning and only three were returned to me. One of those three items was a brand new sweater which I had worn twice. It was returned to me with a hole on one side and a spot on the other. When I pointed out these issues, I was told I must be mistaken because this just doesn't happen. There are other reviews on this site that mention a lost item, so clearly such things happen. I strongly recommend you find another dry cleaner. I will not use this place again.
Special Care – I have my authentic Indian dresses and other cleaners have either turned me down or ruined parts of it. Iris Cleaners took on the task and return my dresses without any damage while removing the stains! They are my cleaners.
Flexible Pickup – I was looking for a company that could clean my dresses both for work and personal occasions. I use Iris a couple of times month because they can be trusted with my most precious items. Also they have made exceptions for me by scheduling late pickups and drop offs,to work around my schedule. Awesome job.
Job Well Done – I needed to find a cleaners that could shorten the sleeves and take in back of a bunch of shirts and a few suits. Usually I use the local drycleaners but I was not sure about giving them all these alterations. Although the work was a bit $$$ it was done right. I continue to use them for my drycleaning and alterations.
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