456 N Meridian St, Indianapolis, IN | Directions 4620439.773776 -86.157825
Mon. - Fri. 8am - 5pm;Sat. 9am - 1pm;Sun. CLOSED
Neighborhoods: Central Indianapolis
DO NOT TRUST THIS OFFICE!
I had an engagement ring come up "missing" after tracking showed it arrived at the office. I was lied to over and over again by multiple people including the branch manager. I was told that my ring was held up in Arizona and that is why it had not arrived. I then stated that I had checked the online tracking and it was never held up in AZ but was shown that it had arrived 4 days prior to their meridian branch. She then told me I was wrong, and said it would be delivered the next day. The next day came and it wasn't delivered so I called the corporate office explaining the interaction I had the previous day, The woman at the corporate office proceeded to tell me that it had indeed arrived at the Meridian branch days earlier and was concerned that I had been lied to BY THE MANAGER no less. She told me to file a claim. In filing a claim she said that someone from the corporate office would call the Meridian manager and within 2 days the Meridian manager would call me and give me an update. Four days went by and no one called me from the Meridian branch so I again called corporate. Corporate said that they had indeed contacted the Meridian branch the same day that I had called them and that they would be placing a return call inquiring as to the status of my ring. Another week went by and the Meridian manager had still not called me regarding the ring so my fiance and I decided to go to the office. When we arrived we were treated rudely by the associates and once we were finally allowed to speak to the manager she denied ever talking to us, had no documentation that a claim had been filed or that we had ever discussed this matter with her. She finally agreed to, "figure out what was going on" and told us she would call us back the next day. Guess what? We never heard from her again. The ring was marked insured and in a small box from a jewelry store. The ring arrived at the Meridian office according to their online tracking and the people I spoke to at the corporate office, yet the manager lied and said it was stuck in AZ, lied and said she never talked to us before, lied and never returned any calls or ever investigated the situation. All signs point to theft. BE CAREFUL.
As if this wasn't enough after I ordered my wedding dress I requested it require a signature as I really distrust the employees working there now, they didn't even bother knocking on my door when it arrived and just left a "we missed you" note in my mail box. I was sitting on my couch excited when I saw the mail truck pull up and was anxiously awaiting them to come to my door with my package... then they drove away. How lazy does one have to be to not be able to walk 20 ft to a door to attempt to deliver a package? This office is beyond horrible.
Editorial Review – Nationwide courier service specializes in first-class certified mail delivery, domestic mail, signature confirmations, passport processing and postage stamps.
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