Reis Nichols Jewelers

(317) 883-4467 | View Website

789 US 31 N, Greenwood, IN | Directions   46142

39.626489 -86.120228

 
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Categories: Necklaces, Jewelry & Watches, Jewelry

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Reviews for Reis Nichols Jewelers

5 months ago

NIGHTMARE Two things I learned from my 3-month ordeal at Reis Nichols in Greenwood:

1. If you didn't buy it here, don't bring it here.

2. Don't come here for anything related to Verragio - they have no idea what they are doing.

My order was severely bungled at every step of the way coupled with outrageously horrible customer service. I had recently gotten engaged and moved to town, but my new Verragio engagement ring (purchased from an authorized retailer) was too large. After contacting the designer, I found out that the rings must be sent back to the designer through an authorized retailer for resizing, otherwise the warranty is void. So I brought it to the only authorized retailer in town, Reis Nichols. I called ahead of time and they said it would be about $70 to resize sending it through Verragio. However, when I got there, the sales girl, Rachel, clearly had no idea about the process for resizing Verragio rings. When I asked about the process, time frame, and price, she said she would inquire about it get back to me prior to sending out the ring. I had brought in all of my paperwork showing that we were the original owners of the ring and had bought it at an authorized retailer, but she repeatedly said she didn't need to see it.

Next time I called the following week, the ring was gone, and my nightmare began. Rachel said she sent it in to the designer without getting any of the information we requested, and what's more she sent it in with a note insinuating the ring was not purchased from an authorized retailer despite my bringing the paperwork in with the ring. Because she did this, Verragio questioned the authenticity of the ring effectively voiding the warranty on the ring. I called the original Jewelry store where I had purchased the ring and they tried to correct the mistake, but Rachel refused to correspond with them. When the original store offered to pay for the ring while it was still at Verragio, Reis Nichols refused to allow them to do that as well.

Eventually the original jeweler where I had purchased the ring suggested that I simply submit my receipt and they would reimburse me for the price. At this time Reis Nichols said that Verragio's cost for the work was going to be $300. When it came time to pick up the ring, I was surprised that they had not charged anything on top of Verragio's price and the shipping. A few weeks later I found out why. They had blatantly lied to me about the cost of the resizing, which was half of what they charged me. When I inquired about the cost Rachel told me three different things, none of which made sense.

After a few weeks of phone tag with the Manager at the Greenwood store, Cole Hale, he admitted that they only typically charge $35 for a ring resizing (about $17.50 in profit), but for me they charged $150, 100% profit, even though they did not actually do any work themselves. His only excuse was that had had to make money.

Call me crazy, but $150 seems like quite a bit to stick a ring in the mail, especially with how poor the whole experience was from day 1. All the while they kept telling me "Well if you bought the ring here..." well I didn't, and now I will make sure I never buy anything there. I advise you to do the same This place is about as sleazy as it gets.

BUYER BEWARE

 


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