4211 E 62nd St, Indianapolis, IN | Directions 4622039.868609 -86.095693
Monday through Friday 7 a.m. to 7 p.m. and Saturday 8:30 a.m. to 4:30 p.m.
They Could Care Less About Their Customers – I used Classic Cleaners, the one on 62nd and Allisonville, for the first time about 2 weeks ago.
After todays experience I am honestly shocked that your website says "VIP Level Service" and that you are continually voted "#1 on the best of lists"
Maybe it is just the manager at this store, but I think your service is lacking and that I was treated very poorly. Which is fine, if you can afford to loose customers.
I took mine and my husbands coats in to have cleaned ($13.00 each approximately), picked them up a few days later. When I pulled my coat out of the bag and put it on for the first time, a button was missing. So I immediately took it back to the cleaners. The lady assured me that they would try to find the button and that if the cleaners could not locate it that your "first rate seamstress" would use replacement buttons that "matched my coat perfectly". Thankfully they found the missing button and stitched it back on.
This time when I picked the coat up it was about a week before I put it on again. But when I did put it on, the button was entirely in the wrong place! I couldn't button it at all unless I wanted a huge dorky wrinkle in there. AND they used BLACK thread.... black thread on a PURPLE coat.
So today I finally had the time to drop back by the cleaners for the THIRD time to have them have my button sown back on properly. The manager of the store was very rude, and told me that I should have brought the coat back "right away" and since I had worn the coat there was nothing she could do.
First of all, your cleaners lost the button. When sowing it back on, they should have done it correctly to fix their mistreatment of my coat. This is a coat that costs $150.00 and now I can't wear it.
Second, no matter if it took me a few days to get back to the cleaners for the THIRD time, the error was 100% yours and therefore everything should have been done to repair the damage and satisfy the customer.
In this economy I don't think anyone should ever have the attitude of "I don't need that customer, who cares if one person never comes back." You need every customer you can get. And you need them coming to you again, and again, and again. It costs 100 times the amount in marketing and advertising to get a new customer as it does to retain your current customers. I know because I do own my own business and ship my products all over the country. We might be small but I do have 12 full time employees, and I also have a 100% money back satisfaction guarantee.
As it is, I am lucky there is a cleaners right across the street and they will get my business from now on.
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