5420 S East St, Indianapolis, IN | Directions 4622739.688187 -86.150043
Neighborhoods: Perry, Southdale
Great Shopping experience – Feb 2012
I purchased a bedroom furniture from Martin Furniture . Susan worked with me. I took measurement in of the bedroom it is really small . She came up with really good ideas. She was great . They had to order it they said it would take 5 weeks give or take a few days . It came in in two weeks we were not ready for it . We had not finished painting the bedroom. They said it was okay they would gave us sometime. That was good customer service which is hard to fine. Day of delivery the men were prompt and very nice I could not believe how fast they were. I am looking forward to purchase a sofa from them.
Worst shopping experience I've ever had – I purchased a sofa and loveseat from Martin Fine Furniture and the rest is a complete nightmare. Upon arrival, I was very satisfied with my purchase. However, after about 4-5 months of having the furniture (Basset), I noticed that the edges of both pieces were threadbare. I contacted Martin Furniture, explaining to them what I found only to be met with unacceptably rude behavior. The person with whom I spoke actually hung up on me. Yes, HUNG UP ON ME. When I called back to find out who this was, I was told it was the owner. At that point I felt defeated since you cannot really complain to anyone else. I finally got someone to come out to my house to take a look at the furniture, along with a Basset representative. They found that the padding was not correctly installed under the fabric, causing it to rub it bare. I told the Martin furniture representative that was at my house (the owner's son it turns out) how dissatisfied I was with the way I was treated. He was somewhat empathetic and gave me the impression that the owner was rude often. I had also emailed Basset furniture to let them know of my experience and showed the Basset Rep. a copy of what was sent. He literally snatched it from my hands, walked out of my house and said that he would take that. I had to follow him outside, practically running and snatch it back out of his hands. I was told I would get a replacement sofa to have something to sit on while mine were being repaired, which never happened. I can't believe this place stays in business. By the way....awfully curious that two of the positive reviews say the exact same thing? Apparently they can't get enough good reviews so they just review themselves.
Awesome Prices – I was pleasantly surprised with how smooth the process went from beginning to end. I had an idea of what I was looking for after viewing their website. I then contacted them and they promptly gave me all of my options for purchase, as well as alternative products that they recommend. I was very happy to see that they offer the selection of a large store but the quality prices and service of a small store. I would definitely recommend them to a friend.
Delivered the next day. – I bought a bedroom suit on a Friday and it was delivered on Saturday morning. I thought the service was very good. I would not hesitate to shop at Martins again.
Financing nightmare – I bought an expensive piece of furniture here and paid about 25% in cash and then financed the rest through them. All they gave me about the financing was the brochure with the terms that didn't even identify who the lender would be until you get out the magnifying glass and read the fine print. Not only that but the brochure didn't even list a web site address or phone number where you could contact the lender. What's even more frustrating is that they never mailed a bill (and yes they have the correct address) so you have no information about your account . This is ridiculous because as a responsible consumer I wanted to pay off the furniture before the 6 months free financing expires and it's like pulling teeth to even do that. As a consumer, you should be able to pay your bill off before it's due. When confronting the furniture store they gave me the 1800 number to the lender then the lender (Wells Fargo Financial Bank) claims that they cannot give you the information and that you need so they transfer you to another number which is completely automated and then eventually hangs up on you when you can't supply the necessary information which you don't have in the first place. Plus you can't make payments on your furniture to the store....because it's no longer their problem they have pawned you off to the mercy of some disorganized and non customer oriented banking nightmare.
If this place really cared about their customers and providing good customer service then they would choose a different lender that is easier to deal with or they would provide customers the option of paying in the store. I have purchased fine pieces of furniture from many other dealers and never had any problems paying these off. Everything has always went smoothly until I came to Martin Fine Furniture. I would recommend you stick to the bigger more reputible names for all of your furniture needs.
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