8049 Brookville Rd, Indianapolis, IN | Directions 4623939.749525 -86.024973
Monday-Saturday By Appointment
Neighborhoods: Raymond Park
Great Vets, Crummy Staff. I never thought I would be the pet owner that failed to keep up with routine care of my beloved pets...but that is exactly what I became over the last few years of life chaos, jobs, kids, etc... NO excuses make this forgivable. That being said, my guilt coupled with the negative attitudes and lack of guidance from the office staff almost sent me over the edge this morning! I called seeking heartworm preventative for both dogs and overdue vaccines for the other. I was not directed to bring a fecal sample when i set the appt. and upon leaving, reminded reception i also needed heartworm preventative for our 2nd dog. He was recently seen and there was no mention of testing for heartworms or next steps at his last visit but the lady at the desk made it very clear that he should have been on these meds RIGHT AWAY! :( I left frustrated and near tears as we didn't get the 2nd set of heartworm meds and our older dog didn't get all of the recommended tests during this visit. As time is my enemy, another appointment this week will be a challenge. As far as Dr. Bob and Dr. Hicks, we have always trusted them and they are excellent vets. I've never been impressed with their staff, but until today, this hasn't impacted our loyalty to them. I regret to say, I've decided to look into another clinic simply to avoid contact with those women. Dr. Bob is practical, calm and kind. I've never felt he treated me (a woman) in a manner some of the other commentors noted - we adore him. Dr. Hicks is kind and thorough as well. I would highly recommend them if your skin is thick enough to work through the grouch squad out front.
Best vet we've ever had- will never switch – We have lived in Indianapolis area 50 years- in past experienced a prominent Carmel all-about-fees over compassionate care practice, incompetent near-eastside practice (nearly bled my dog to death using a laser for neutering!), Emergency clinics, etc. before finding Brookville Rd Animal Hospital.
We are always glad to visit- so are my dogs. Both Drs. take time to completely explain procedures,costs, alternatives, etc. They are compassionate, caring, incredibly competent, and reasonably priced (VERY reasonably priced!)
We have had both routine and emergency visits there with same experiences.
Yes they are busy and there may be a wait on an appointed visit but never too long and only because they are so popular. That should tell the story.
This practice is hopping!
I will not ever change vets – I have used Brookville Road Animal Hospital for many years and you will not find a more caring and compassionate staff. Dr. Canada has been there many days after hours to care for a sick animal, a few of them being mine. Dr. Hicks is very warm and friendly and very loving with the animals she cares for. She came in one hour early one morning when my dog was having a seizure just because she cared. She could have said I would have to wait but she didn't. I would highly recommend this Animal Hospital for high quality, low cost care.
Excellent Experience – After reading the reviews for Brookville Road Animal Hospital, I tried to be very observant during our appointment. I do have to say that I have been taking our pets there for a while. I feel like they are an amazing group of people that LOVE animals and are in this business to take care of the animals. I searched for the best prices in our area and hey are by far the cheapest. I asked them why the same preventative meds were so much cheaper than other places and the person at the front desk said Dr Canada just wants people to be able to afford to take care of their pets. WOW! Dr Canada was very sweet to both me and our puppy and they took excellent care of her! We had several shots, a spay, pain meds, heart worm meds, nail trim, and it was only $120.00! I really feel that the other negative reviews must be a fluke. This vet is always very busy with friendy pet owners that dont mind waiting (as my only complaint is that they do run behind form time tio time) knowing that their pets are going to be seen by an awesome vet!
Greatest Vet – Dr. Canada is a kind, caring, supportive, personable man who loves animals and it shows. My dogs were terrified of going to the vet yet they love Dr. Canada and are never frightened. They trust him as do I. We have good conversations whenever I go and he explains things to me when I ask questions. Never tries to rush us thru the appointment. Dr. Hicks has been just super whenever I've used her instead of Dr. Canada. I've seen how she consoles patients who have lost their pets and it makes me think the world of her as well. I would highly recommend this facility. It's spotless and the staff is very helpful and supportive.
HORRIBLE – The vets are VERY rude and did not respect pet owners.
The Worst Animal Hospital in Indianapolis – In today's competitive enviorment. particularly given the focus on service, it is impossible to beleive that the employees at Brookville Animal Hospital can treat their customers the way that they do!
I, as someone returning to Indiana, went to them on the appraised advice of others. However, I have expericenced two disastrous visits! In my first visit, I discoved that none of the information provided in my phone conversation-long distance(Florida)-prior to the visit,had been captured. I elected to classify this as mis-comminication. However, taking my second dog there today-who was ill, and WAS REFUSED an earlier appointment, and having the same mis-understanding/communication, I find the Hospital incapable of maintaining appropriate and important, if not crucial, pet information. Earlier this week, I spent over 20 minutes on the phone with the recptionist Karen providing information and asking questions, in order to have a valuable and efficient visit with Dr. Hicks and my dog. To my dismay, none of that information was captured.! Dr. Hicks's response to my concern was, "Karen wouldn't do that.-; ie. Karen did not make a mistake-YOU did. Isn't the customer always right? Isn't the customer afforded some modicum of respect?
Dr. Canada is a poor and sad example of a business owner; condescending, rude, arrogant, and unsympathetic. Dr. Canada doesn't realize that the world has changed aruond him, and that such attitude will not gain business HE IS EXTREMELY PATRONIZING AND ARROGANT WITH FEMALES. Dr. Hicks exhibits the exact same qualities, with a larger measure of arrogance.
DO NOT use this vet hospital! They are rude, unsympatethic, and arrogant. Whether or not they are able to diagnose and treat animals is secondary. Their approach to business is not appropriate, and not honorable. They should be shut down for the improprieties with customers, and the overall business attitude with which they attempt to do business.
great and very reasonably priced, and they board your dog! – I took a new puppy to see Dr Canada, he was very nice to the puppy and answered all my questions. There is a female vet there too, I can not remember her name. VERY GOOD, very complete exam. She has worked there since before she finished school as a vet tech and is now a vet! She is little tiny, and the dog loves her. I am now taking my older dog there too! Great staff and a great price, much less than the other area vet places.
Great Place – I brought my little guy here frequently when he was a puppy and Dr. Canada was GREAT!!!! He talked to me about things and talked to my dog like he was a child. This is a great place!!!
Horrible Vet – New to the area, we were looking for a vet to take our 3 dogs for their annual exam and shots. Thank goodness my husband was there, because Dr. Canada never acknowledged I was even there--even though I was asking him questions. My husband had to repeat all of my questions to get answers. He was not very professional with the dogs and seemed put off with the dogs. I was horrified by the way this so-called vet treated were treated and I will never go back again.
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