Brookdale Robin Run

(317) 387-9528 | View Website

5354 W 62nd St # 176, Indianapolis, IN | Directions   46268

39.867337 -86.252091

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Neighborhoods: Fieldstone and Brookstone, Pike

Brookdale Robin Run
Brookdale Robin Run
Brookdale Robin Run

Reviews for Brookdale Robin Run

over a year ago

Question.. – Would Robin Run allow us to come and build a community garden for fresh veggies and flowers for all? We are looking to do this for someone in the community, just curious if this would be allowed?

over a year ago

Neighborly Friendships – We have lived in Robin Run Village since May of 2008. We moved from a home where we were very happy. We also knew that the day might come when we would be unable to drive. We had to drive for all of our activities, food, shopping and everything.

We had looked at various retirement centers and chose Robin Run because it was close to our home and friends, plus it is the only center where you could own your own home.

We visited often enough to know the type of people living there, were the kind of people we would enjoy living around.

After attending a musical program we looked at a home we thought would be comfortable for us.

Upon moving in we have become very active in the life of Robin Run. We are active in the conversations group, Book club, Crafty Ladies group, Village Chat, Resident Council meetings, woodworking shop, monthly eating out as a group, and above all the neighborly friendships.

Our social life is the most enjoyable part of living here. Oprah Winfrey show recently was asking, how much money was needed for a family to be happy? Research shows, being active in a social group meeting monthly is like doubling your salary. Since living here we have found this to be true.

Just last week, ten minutes to five pm the garbage disposal would not discharge the water in the sink.

We called the maintenance department and five minutes later the door bell rang, the maintenance man came, even though it was quitting time. He unstopped the drain and we were able to finish preparing supper. This is an example of the personnel in Robin Run.

E and M

over a year ago

A resident's opinion – I have lived at Robin Run for a year and a half. I just love it. The people are so very friendly, but you have to be friendly yourself to get the most from it. The food is very good, the variety splendid, and balance wonderful. There are ALWAYS fresh fruits and salads, a choice of seven or eight entrees every meal.

Upon reading the other reviews, several people are very misinformed. Our rates go up no bigger percentage than any other retirement continuing care community. Last year was less than 5%. With the cost of everything going sky-high, I didn't feel that was unreasonable.

There are lots of activities. I am involved in several of them and enjoy them all. There is volunteer work that you can get hooked on. As a wing representative, I know almost everyone that lives in the tower and a lot from the garden homes.

The transportation sevice is excellent. You can't wait until the last minute to fit into the schedule because they are so busy, but for normal appointments, I have never had a problem. The wait after your appointment to be picked up is very good. Once in a while it might take an hour, but many times, I am picked up with 15 minutes. The driver's are friendly, caring, and excellent drivers.

Maintenance is very fast, especially if it is a heating, cooling, or water problem. Housekeeping is terrific.

We have work staff that has been here for years. They are friendly, helpful, and always ready to listen if you have a problem.

Unlike the one reviewer said, we have a service that comes in every week to do the lawn service, grass cutting, tree trimming, mulching, spraying, etc. and a snow removal service that is johnny-on-the-spot. I hear them outside plowing and blowing snow in the middle of the night after every storm.

No place is perfect, but Robin Run is surely a wonderful place to live. I would move here again in a minute and I plan on being here for years, happy and satisfied.

Doesn't Recommend
over a year ago

Unprofessional – I was to come in for a second group lunch interview. The morning of (an hour before the interview) a staff member called me and told me the main supervisor called in sick. Fine. These things happen, not a big deal.

They stated that someone would call me back asap to let me know if I still needed to come in. No one called until a few hours had passed. I received a phone call from another staff member who said they'll just let the supervisor deal with it on the next work day. Ok. fine.

No call.

Called the next Monday and left a message for said supervisor... To let me know either way what was going on. My time is valuable too... :)

No call... called again. No answer. A week and a half later, I decided I'd try again just to try and get a clear answer as to what was going on. I finally got a hold of the supervisor. Who basically told me the position had been filled. Which is fine; I'd assumed as much. I just feel like when you get to the second stage of the interview deserves a certain amount of respect. Or...I don't know, a simple apology for leading me on and just not getting back to me. The whole process was odd and the main marketing supervisor was just very inconsiderate.

*I actually remember her stating that of course they'd let me know either way in the first interview- Which I appreciated. Not true to her word.

I will not be recommending this place to anyone whatsoever.

Doesn't Recommend
over a year ago

Robin Run continues to deteriorate – Not much has changed since my first review three years ago. This is written on 6 Jan 2011. Staff turnover at both the salary and hourly level is extreme. They have a decent ceo,but he seems constrained in spending money on much needed capital improvements.

The biggest issue continues to be the number of units on the market. Now, unit prices are 50-70 percent of what they once were. Some would like to move out but can't afford taking the loss on their homes.

As appliances and heating units reach the end of their useful lives, Brookdale (Robin Run owner) is replacing them with the lowest quality, most expensive to operate equipment, just as you might expect in a low-end apartment complex. Owners are saddled with higher utility bills as a result.

While the entrances are adequately maintained for curb appeal, the back of the units are neglected. Trees need pruning badly (but only by a certified arborist--not the minimum wage Robin Run grounds staff). And what was once a beautiful wooded area is now completely over run by invasive oriental honeysuckle. Several years ago Robin Run had a grounds staff of 3 people, plus a contracted mowing crew. Today, it is only one person.

With all this, monthly fees continue to increase to what I believe are unconscionable levels. Brookdale makes its money on services, not on real estate, so they keep providing services that are little used, but that everyone has to pay for.

Finally, the nature of residents has changed. Robin Run used to be a vibrant community with a wide range of ages (55+). However, since Brookdale does not make money on younger retirees, they have deliberately and systematically pushed the average age up.

It is sad to see the community deteriorate. New residents today have no idea, I suppose, of how it once looked and was maintained.

I would call it "shabby elegance."

Under Brookdale management, Robin Run Village has lost much. Its rating for care has dropped from five stars to below average. It is sad to see the decline.

There are numerous homes in Robin Run Village for sale, some for two or more years. The prices have plummeted, far more that other real estate. Many residents have been willing to lose 40 percent of their original purchase price simply to get out.

Brookdale continues to lose money and their nationwide occupancy has declined to below 90 percent, reflecting their management practices and business model. Robin Run simply does not fit the Brookdale business model, since about half of the residents own their own homes. On a nationwide basis Brookdale receives more than $3,000 per month per occupied unit, but only $650 per unit for garden apartments. People who own garden homes live independent lives and do not use many of the Brookdale services which are fundamental to its business model.

Maintenance is a real issue at Robin Run Village. Whereas the rental apartments are kept in good shape the grounds and the garden homes are poorly maintained. (Brookdale loses money when apartments are not rented, but even when garden homes are vacant, somebody has to pay the monthly maintenance fee.

Just look at the potholes in the streets that serve garden homes and compare that to the recently repaved parking lots that serve the apartment complex.

Look at the well manicured entrance and space surrounding the apartment complex and compare that to the overgrown and poorly maintained grounds around the garden homes.

Before Brookdale took over, Robin Run had a waiting list and was profitable. Today, it is losing money and empty homes and apartments are the norm, approaching 20 percent.

Having watched Robin Run deteriorate over the years, and considering the lack of value for the steep monthly fees, I cannot recommend people move there either in rental apartments or the purchase of garden homes.

Monthly fees can be expected to increase yearly by 10-20 percent indefinitely without any improvements in maintenance or grounds upkeep.

over a year ago

A great Place to live – Robin Run has been wonderful to me while I have lived here. I had some surgery and some long recovery time. The facility was a great help. My Garden Home is very nice and well cared for. Maintenance has very responsive to all my requests (replacing my water heater within 12 hours). Fixing the garbage disposal within hours, replacing bulbs within hours. Generally very responsive. A recent change in the staffing has increased the response time and effectiveness.

The transportation department has been very helpful on trips to and from the airport, and doctors. The indoor pool has been a wonderful experience and I have never found it unusable because of the number of people using it.

The landscaping has been greatly increased over the last year. The individual lawns and being better cared for since the change in management. (There is stillroom for improvement)

The people here and the activities have exceeded my expectations. It is truly a place to develop friendships.

Tom Draper

over a year ago

Decline in service – New management and the loss of loved and key staff people have resulted in a less desirable place to live. Corporate management is not responsive to resident requests or wishes. It is becoming a ?cookie cutter? environment rather than one focused on the unique nature of the Robin Run residents, their history or their desires. On a positive note, there are many activities and interests to become involved in.

No one is really paying attention to my mother or her needs. I no longer feel comfortable that staff will let me know if there is a concern for her welfare as there is no longer any communication. My mother feels as though the apartments are becoming like a nursing home with a medical focus. Things are constantly changing which is hard for the older generation.

A much needed and long promised renovation has begun, but the costs of living at Robin Run continue to go up while the satisfaction goes down. It will take more than a pretty environment to make people happy. Make no mistake, this is big business. There is no longer a personal touch.

over a year ago

Robin Run Village – My parents have owned their own home in Robin Run for over fifteen years, and we could not be more pleased with the richness of their lives there. Surrounded by good, caring people from their cul de sac neighbors to the staff, they have remained active and hopeful into their nineties. With endless activites from a wonderful walking path, New Zealand bowling, shuffleboard, jigsaw puzzling, computer learning, indoor swimming(with wheelchair access), ping-pong and pool playing,and optional interaction with children onsite, they know they can move later into adult daycare, a smaller apartment in the tower, or into the nursing home with circular Alzeimers unit. Robin Run has been great for them.

over a year ago

Robin Run Village is impressive. – My parents have lived at Robin Run Village for over nine years, and we have been very impressed with the facility, the staff, and the new management (Brookdale). It is a warm and caring place, and the food in the dining room is excellent. Management and staff know each resident by name. It's easy to see that the place is well liked by the cheerful demeanor of the residents.


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