Raleigh >Food & Dining > Blue Martini
116 N West St, Raleigh, NC | Directions 2760335.782143 -78.645735
"Ladies' Night"? What a joke! – I went to the Blue Martini for ladies' night and I have never had such a horrible experience -- ANYWHERE! I arrived to meet up with a group of friends at 7pm at which time I ordered a martini and an appetizer. The drink came 30 minutes later and the appetizer took 3 HOURS. After an hour and a half I asked about my food and the waitress told me she got confused and gave my appetizer to someone else. WHAT?! So I had to wait another 1.5hrs for spring rolls, which -- trust me -- were not worth the wait. My friend had a horrible encounter with management. She was told not to complain about the service because we were getting free food. If free food takes 3 HOURS to get to my table then don't give it away -- I'd be happy to pay for it if it arrived in a timely manner. Our waitress was inattentive at best. When she wasn't forgetting to put in orders, giving your order to someone else, or taking 30 minutes to get you your drink while she chats away with her coworkers at the bar, she was arguing and embarrassing my friends. She overcharged my friend for a drink she did not order and then all but called her a lying drunk when she insisted she only had two drinks. Trust me, the time she was taking getting the drinks out, if you had ordered 8 drinks, you'd still be dead sober by the time the bill came back. She adjusted the bill and marched back and yelled out to my friend "I hope you're happy, I had to pay for your drink!" She got so flustered, she walked away and left me and several others in our group hanging around for almost an hour waiting for our tabs because she refused to come back. It was so awkward and tense. I could go on -- I was there for almost 5 hours and all I got was 2 drinks and a plate of fries (faster than spring rolls) -- but you get the idea. Several of us called/emailed management and the owner and have gotten NO response. I wouldn't come back to the Blue Martini if they were the last drinking establishment on the East Coast and neither should you.
If you want a good time, don't go here – If you are looking for terrible service Blue Martini is for you.
I went to Blue Martini with a large group of girlfriends and was extremely dissatisfied with the experience. I will not bring my service there again. There are so many places to go out in Raleigh, there is no reason to return there. The management was extremely rude when questioned about appetizers that took 2 hours to be delivered. The waitress clearly could not handle the large group taking 20minutes plus to serve each drink, often forgetting to place orders at all. The group of women was not rowdy and appeared to be the majority of the population at the bar on this particular Wednesday night, however we were not treated as such. I could not believe that the staff was so unconcerned about completing our orders and extremely accusatory in regards to questions about incorrect billing!! Blue Martini clearly has no desire or need for repeat customers or positive reviews. If you want to have a good night out in Raleigh, try one of the many other great bars and restaurants, Blue Martini is not worth your time.
Horrific service and attitude! Horrible experience - very aggravating and uncomfortable for all. I would never go here again. – I went there on ladies night with a group of my girlfriends. The service was the absolute worst that I have ever experienced (3+ hours for some to get veggies & dip), & the blatant rudeness of the staff was offensive to the point of shocking.
1st, management should have had more than one waitperson assigned to our area - she was definitely unable to keep up with all of the food and drink orders.
2nd, while I recognize that our waitress was overwhelmed and harried, there is absolutely no excuse for the manner in which she spoke to my friend, (and loudly, in front of the entire group of 20+ women no less)! When my friend informed the waitress that she had only ordered 2 drinks but had been charged for 3, the waitress said to her in a nasty tone, "Are you SURE? Because I specifically remember you ordering 3." My jaw almost dropped to the floor when I heard that - she was obviously calling my friend a liar. She then stormed off in a huff, saying that she would talk to the management about it. Upon her return she very nastily told my friend that they reduced the bill to 2 drinks, but 'thanks because she was going to have to pay for the 3rd one as it was coming out of her check'. My friend genuinely felt bad about all of this & attempted to apologize to the waitress for , but as soon as my friend reiterated that she had, in fact, only ordered 2 drinks, the waitress responded nastily, "WELL. I'm sure that's the way YOU remember it", and once again stormed off.
Everyone from the group was dumbfounded & very uncomfortable. Our waitress would not return to our area, & was clearly avoiding our group(and glaring at us) even though many of us had yet to settle up our bills. Service was so bad even before this incident took place: 1 of my friends waited over 30 minutes for the waitress to return with her bill, but she had to leave & didn't have change so ended up just leaving $20 for a $10 bill.
Worst Experience Ever. Ever. Ever. – The experience that my friends and I had at Blue Martini was pretty unbelieveable. Several friends tried to contact the management but got no response. I sent a certified letter to the owner and got no response, the letter is below and highlights what can only be described as a shocking display of some of the worst service I have ever received in my entire 30 years of life. Excerpts from the letter I sent follows: On July 9th,we had a group of 20 women attend ladies night at Blue Martini. After waiting almost 1.5 hrs for food/drinks, I approached manager Tara whose response was that we were getting the food for free-in reference to the ladies night special-and shouldn't complain. I explained that 1) The cheese plate I ordered was not free 2) despite the food special, her behavior was inappropriate.She couldn't have cared less.Around 9:45pm the majority of the women finally received the food they had ordered at 7pm. Some still didn't receive food until after 10pm which is over 3 hours for chips/dip, etc. Our waitress Kristen handed me a bill with 3 drinks listed. I politely reminded her that I had only ordered 2 drinks over the course of the evening. She stated that I was lying and that she remembered bringing me 3 drinks.
After going back and forth in front of everyone about the drink, she walked away only to return a few minutes later with a new bill. In front of all, she stated,?here is your bill with only 2 drinks on it, i'm going to have to pay for the drink that you are refusing to admit to?.After this incident she refused to come back. We waited for roughly an hour for her to return at which point I attempted to hand her my tab and credit card which she refused to take. I ended up having to take my tab to the bar in order to make payment.I am shocked at the level of disregard that your staff showed on this evening. Obviously you can see how this would reflect poorly on your business which relies so heavily on word of mouth and customer service.
Great Martini Menu! – This is usually a busy place. We like to sit outside. If I was single, I would definitely come to this bar to meet men--the crowd always looks decent. The bar is busy, so we sit outside and let the waitress tend to us, but sometimes it still takes a while to get your drink. I do appreciate the large menu of martinis.
I have mixed opinions. I would like the place, but it needs to literally air out. – Could be great... but smokey and crowded. Place smells like an old ashtray on slow nights. I've been several times but don't think will go back because of smell. Other than that the place would be awesome because lots of nice girls go there!
Bad service, smelly, dirty – Went on a Monday night for 1/2 price martinis...no one NO ONE was there except employees milling around. Walked up and sat at the bar and was hard-pressed for service on a very slow night. Drinks were so-so. The place smelled like a dirty ashtray and the seats were sticky. Have been on weekends so packed you couldn't move much less get a drink...so either way this place isn't worth it.
Great Ladies Night! – The first time I went was a busy saturday evening. It was crouded and smoky, but the martini's were excellent, and worth the money. I was hesitant to try again, but wednesday they have the best lady's night deal out there and we go all the time. It's a $5 cosmo (they have 5 types) and one free appitizer (there is a choice of 6 i think). The cosmos are very good, and the apps are delicious. The staff is pretty friendly ( I was waiting on my party and the waitresses checked back often and actually were very conversational) but it usually isn't very crouded, so perhaps that is the difference.
NEVER EVER EVER! – Absolutely unbelievable!!! As the previous reviews will conquer, the staff is unbelievably rude, not to mention outrageously unprofessional. We witnessed the bouncer viciously drag some guy outside, a situation that trust me, could have easily been avoided all together. When trying to get names or information out of anyone that worked there, they did nothing but turn their heads away from us, refuse to give their names, and then had the audasity to threaten us to be the next ones thrown out like that. Nice. I will never return to Blue Martini!!! Not only that, but I have already told several others about the experience, and the word boycott comes to mind. There are way too many other great bars in the Triangle that serve stiff drinks, not right hooks.
!!!Horrific!!! DONT EVER EAT HERE – The worst management staff I have ever seen. The Manager is so rude. If he was on fire i would not wiss on him to put him out. Great place if you can be there long enough not be insulted by a person with no personal skills. The man would be better off digging ditches for a living. Not only will I never go back there again but I will tell every single person that i know that this is the worst bar in Raliegh. If I tell only 10 people and they tell only 5 their friends ,and they tell only two of their friends, and the of course the next person tells one person this place has lost 260 guest. Bottom line is that the owner needs to FIRE the General Manager! He is costing you alot of money. 260 people have now made the choice not to dine at the Blue Martini. They will take their money else where. If these people went out for drinks only two times a year and their average bill is $40 your business has lost over $20,000 dollars in business because your manager was nasty and rude to only one guest!! He even refused to give his name because he was so ashamed of his actions. From this rating site I can tell that this happens on a regular basis.
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