Boston >Restaurants > Dillon's Restaurant and Bar
955 Boylston St, Boston, MA | Directions 0211542.348020 -71.085944
Neighborhoods: Back Bay, Back Bay West
The bouncers & doormen are there for a reason. It's not their job to mingle with or make the customer feel welcome. Their job is to make sure that inebriated, misbehaving, patrons do not ruin the night for the rest of us & to make sure customers feel safe/protected from any hostile encounters or unwanted attention. They are not there to make friends, that is the job of the hosts, bartenders, & waitstaff. It benefits the restaurant & makes their job easier if they walk around with scowls on their faces. It sends a clear message to those who are looking for trouble & a reassuring message to those who want to avoid trouble. If you're establishment attracts a young crowd, a crowd of college students mixed with locals, many who happen to be young men from inner city Boston, then you better make sure you have a very capable staff of bouncers & doormen who can handle a situation before it turns into absolute chaos. And don't be ridiculous, of course I do not work there or have any stake in the place's success.
MEAN STAFF – I went here with a party of 9!! I have celiac disease and when I asked if they had anything Gluten Free they looked at me like I was I just asked the most impossible thing in the world.. She told me that I Should know what I can eat and got me the head chef.. He also said no and that he can't do through all of his ingredients because there are too many!! and lastly, the other worker who was just watching this adds, "so I guess you can't have anything!" So rude I spent the entire night crying and didn't eat a thing thanks to this staff who couldn't be accomodating at all and make a dish for me ! They are ignorant and that is there JOB to know this information! Don't go here for dinner!
Fun atmpsphere, great/affordable food, friendly service – Fun atmosphere, has a very stylish look without a stuffy feel to it. The food is great and affordable. Filling salads, large and very tasty pizzas, amazing burgers. Service was good; bartenders are very talkative and knowledgeable about their craft and the wait staff are always friendly. Great place to go for lunch, dinner, or an evening drink, but can get pretty packed with a late night college scene. If you don't stay there too late on Fridays or Saturdays you can avoid seeing the array of ridiculous drunk young adults making fools of themselves.
Stinky bar and Scary Bouncers! – This place is always over crowded, the lower-level area stinks, you will encounter most abnoxious and ill-mannered bartenders/hostesses and the bouncers are so hostile who always look for fight with customers. On my list of restuarants and bars this one makes the bottom most entry!
Great for after work drinks and apps – The outdoor patio (while not the biggest) is a great place to unwind after work. Dillon's has a great selection of specialty drinks and lots of good apps that are big enough to share. There is usually a good mix of young professionals, students (with credit cards) and locals. The atmosphere is a lot nicer than some of the other bars on Boylston, without being stuffy. Service can be spotty, but as long as you're not in a rush, usually works out fine.
Better than I expected – On the recomendation of a friend, my husband and I went to Dillon's last night. I read the on line reviews and wasn't expecting such great food and attentive service. Starting with the calamari that was crispy and tasty with a very nice red sauce to dip into, followed by their excellent scallop and pear salad, I couldn't have been more delighted. My husband opted for traditional fish and chips and was also very happy with his choice. My 16 year old son accompanied us and his BBQ chicken pizza was surprisingly tasty and his coke glass was never empty as our server brought a new one as soon as his glass got low. Though I could have brought the salad home for another whole meal, my son and husband finished it off for me....even after their rather large portions! The wine was delicious and though we were offered coffee and dessert, we had our fill. I don't know what some of you are talking about. This was a dining experience I would repeat. The serving staff was incredibly friendly and attentive and the food was outstanding. The prices were quite good as well.
Rude & arrogant staff, slow service, horrible food - just a bad college bar – I agree with last few posts - the people here who gave Dillon's an above average rating clearly work for the place. First off starting at the door, the bouncers were ridiculously rude with the people ahead of me in line, pretty much to the point of being bigoted. One of the people in the group had a foreign ID and the bouncer told him he couldn't get in and told him to go back to his own country - I was pretty surprised to hear this in Boston. That should have been a sign for us to stay away but once we were seated, it was another 15 minutes before someone came around to help us, and then 45 minutes for our meals to come out even though there weren't many people seated for dinner. Food, well the burgers were overcooked, pizza was bland and mushy...and the pasta all three (overcooked, bland and mushy). The crowd was 3/4 guys and I can't imagine the average age was any higher than 22...so if you're looking for a frat party crowd you may enjoy this, but we didn't. Anyways, I just can't even think of a single reason I would even consider going back.
Lame, very lame... – When I first walked in I thought Dillon's had potential...boy was I wrong. Red Sox/Yankees game aside I was appalled at the attitude of the waitstaff, there complete lack of care, and the general attitude the staff used in interacting with customers. We had been sitting at a table for about 20 minutes with staff walking by us constantly, never asking about orders or anything (we'd be standing before) so when people were ready for drinks again someone went over to the bar to order. A whilel later a waiter came by, told us we weren't allowed to order at the bar, but didn't offer to take an order, and when my friend came back with beers the waiter walked by and made a face at us. Does the staff not understand if you don't offer people drinks that they'll get them on there own? It was my first time there, and I can say I will not go back. The crowds and service at other Boylston St bars are FAR better!!!!! After we left I was walking down Boylston and tempted to go back and tell everyone in line that other bars didn't have a line and to go elsewhere!
Rude Staff, Long Line, Underage Patrons – Regardless of the long line that is usually outside the door, all you need to do is bribe the bouncer and he will let anyone in, regardless of their age or how fake their ID. I had flashbacks from college watching the bouncer as he allowed a herd of clearly underage patrons with fake IDs walk right in after paying the bouncer 100 bucks. A friend of mine was there on Saturday night and the police actually showed up to randomly ID the patrons in the bar, so apparently this a recurring problem.
The staff was beyond rude to us. If I had been as poorly raised as the people who work at that bar, I would have ingnored proper protocol and not tipped a single server. Additionally, the female manager was talking very disrespectfully about another patron right in front of her and her friends.
If I were the investors in this bar, I would cut my losses and run!
The worst bar in Boston. – Whomever wrote the above reviews rating this bar anywhere above "Below Average" clearly worked for Dillon's and was making a weak attempt to draw in some business. The staff at Dillon's, especially the weekend manager, was so rude to our friends that people actually left early from my husband's birthday party.
From the bouncers at the door insisting that we pay him under the table to allow our friends to by pass the line, to the bar tender who added his own tip to his tab when the guest had decided not to tip him due to his appalling rude behavior, to the waitress who spilled an entire tray full of drinks on our guests and still charged us for the drinks without apologizing for soaking our guests with alcohol.
We recently moved here from Chicago where renting a section of a bar for a private party means the bar will reserve the section of the bar for your guests, not book two other parties and seat people for dinner. The experience was so bad that our friends threw my husband a second birthday party at their home just to make up for the horrible experience we had at that bar.
I do not reccomend this bar to ANYONE. The staff behaved as if we should feel lucky that they allowed us into the bar and the bar tenders added/increased their own tip to people's tabs. (Our friends disputed the charges with their credit card companies and they were removed).
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