Columbus >Beauty > Charles Penzone Grand Salons
771 Polaris Pkwy, Lewis Center, OH | Directions 4303540.150051 -82.998538
Sat: 8am-5pm, Sun: 10am-7pm, Mon-Thu: 9am-9pm, Fri: 8am-7pm
Was very disappointed when I went in there to get a haircut. I asked for more volume and lots of layers in my hair. My hair came out thinner than it was before and when I asked for more layers the woman practically told me no. I also felt rushed and for the money I am paying I don't think it was worth it. Now I have to go make another hair appointment for something I actually should of had done and I will not be going back to them again. Don't let the fancy look and the offer of something to drink fool you. Terrible.
Today was my last visit to Penzone in Polaris. I got a pedicure and the service was poor. My technician (Master rank!) was rough with her tools, and instead of a massage, I got a rub-down with first the sugar and then lotion. A rub-down is not a massage. My feet felt itchy in the whirlpool, and I noticed when she sprayed (bleach, maybe?) into the drained tub, she only sprayed the back of it, not the whole thing, so God knows whose fungal crap was mixing in my water. The massage chair quit working, and although I got a rebate for that it still didn't make up the chair which is part of the whole experience. Like all the technicians I've had there for the past several visits, the one today just rushed through the job like I was keeping her from something more important. I've been going to this salon since it opened around 10 years ago, and I've watched it go downhill after the first year.
Lots of Advertising but does not meet the hype – I believed Penzone's ads, & went there for awhile, Always disappointed in the style and look was old..
The last time there I had to wait an hour for my stylist.
I decided to watch women coming out. Blah, old hair styles. I sat right across from the cashier so I saw all that were finished and leaving within that hour.
Not one had an attractive style. Just as bad as I was getting. That's the last time I stepped a foot into Penzones.
Its almost impossible to get a good cut/style in Columbus. Check out the 'party' pictures in the local magazines plus the news anchor women. None look like their stylist cared or keeps up to date.
Andrea! Why are you so crazy about your stylist? They are doing you no favors!
Ok, Then by sheer accident I found an excellent one at a solon now out of business. I followed him all over town, waiting while he taught hair cutting I watched his hair cuts move. What beautiful precision. Every hair falls right back into the style.
Jose is now at Studio One, 51 N. High. He's from Chicago and knows cuts, styles and what's up to date.
He works Thurs at Studio One in New Albany.
I just returned from the downtown location with a precision cut. I call it a long pixie with all those texturizing (wispy) cuts in it and, long wispy bangs.. I love it. Just what I asked for. Exactly what I got. Up to the minute hair style.
I'm not connected to Jose or SO in any way. I just know that he is an excellent hair stylist.
Let Jose give you ideas for just you. He's the best.
I think I'll go to the New Albany Studio One on Jose's Thursdays its closer.
Jayah--Got to be a joke! – Say, does anyone know what a texturizer is? Its for women that likes a short, sharp hair cut. Well, it is very simple to do. Put a little relaxer in the hair, lets say for about 5-7 minutes, wash hair, condition it, put a little curl activator in your hair and walk out the door. No need to sit under dryer, no need to thermal curl. Easy as pie, right? No, not for Jayah!!!! First of all, a texturizer is for a short cut...I had at least 6 inches of hair. I kept telling her it needs to be cut--she didn't want to cut so when she completed it. I looked like I had a afro from the 60's with a weave sewed in. She tried to fix it up. I told her nothing she could do would make it work it needs to be cut. So she preceeded to cut it, still left me with 4 inches of hair. (Do you know she charged me $23.00 to fixed what she didn't do right in the first place!?) It looked ok, I thought maybe I could work with it but I would never come back again; but it wasn't what I expected from a "DIRECTOR." I was there for two hours when it should had only been for 45 mins. So, I left with a whopping $172 less. What the f***. The next day after I took a shower---what did I look like; no not what I looked like, but what did my hair looked liked? My hair looked like it belonged to a drunk, a wine ole, a crack head. I can't even go to work today. I'm typing this review. I'm pissed. I can't wait until they open. I'm counting the hours and minutes. I will be back to let you know what happened (as if anyone cares).
Love Nicole – I went to Penzone for my hair and nails. I have to tell you that for hair, I was impressed and very happy. Nicole was FABULOUS. I was not impressed with my nails, although they look ok, the experience was not very relaxing. I was rushed and felt like a number. I will return for my hair. They seem to be able to do almost anything, but their bread and butter is hair. They should stick to hair. I would rate my hair experience a 10 and my nails a 2.
Disappointing – I went to CP Polaris for nail service twice and never went back. Once I was at a friend's baby shower where we set up individual appointments and then did gifts in a private room. The salon facility is beautiful (the only reason I am rating higher than one star) but the manicure was crummy and chipped soon after. I gave it another try for a pedicure. The technician was salty and acted miserable. I don't expect (or want) the technician to chat me up when I am getting a pedicure but she was just plain unpleasant towards me. The quality of the pedicure was substandard as well compared to others I've had from different salons...she didn't put much effort into the sloughing. I've never been back.
Anything but grand – After my hairstylist of five years left--I decided to call penzone for recommendations. I've been extremely disappointed 2 times now. The first time the woman did not do a very good job cutting my hair--so made an appointment 6 weeks later to fix the cut and add color. The second woman took me back 20 minutes late and then left me for over an hour once she colored my hair in order to take another client. I had scheduled this appointment during my work day - and was furious how little respect this person had for my time. The cut & color were fine but did not make up for the horrible service.
I will not return to this Salon nor would I recommend it to anyone in town.
I'm the opposite of a "salon snob"... – Charles Penzone's is okay, I guess... I'm not much of a "girly girl" but still care what I look like, and when I walked in I wasn't offered drinks or anything even though everyone else was. My stylist didn't even shampoo my hair, she cut off 10 inches, completely dry, and sent me on my way after 10 minutes. She did talk me into buying a hair straightener that I've had for a couple years now and works great... but the price of it was inflated x2. I just felt overall scammed.... but the facilities are beautiful and if you are one of "those" girls then you might enjoy it more than me, because it seems like they are the ones who got all the doting and customer service that I paid an arm and a leg for.
great service, good prices – I received a gift card for my birthday, so I set-up a spa day. I was ushered in right on time and the spa walked me through my schedule. The massage was wonderful! Excellent pressure! They played soft but not cheesy music and she didn't try to talk too much! I then had my lunch (which they cater from Panera - delicious!). My facialist was amazing! My skin looked great afterwards and she really listened to my likes and dislikes regarding the waxing I wanted done! I had signed-up for an extra element (which costs more) and she actually talked me out of it since my skin didn't need it!! My mani/pedi were also wonderful! I wasn't rushed at all and never once felt talked down to or anything less than a respected client.
A few months later I got a horrible haircut at another salon. It was awful! My sister came to visit around the same time and wanted to donate her hair. We both went to the Penzone Salon. My sister's cut was amazing and 1/2 off since she donated her cut hair to wigs for kids. My stylist was also amazing. She managed to fix my hair so it looked like I meant to have a 2 inch layer on the top of me head!! She listened to my concerns (I have a full face and did not want it to appear fuller with the layers the other place cut) and was very sympathetic to my problem!!
I had nothing but wonderful experiences both times I visited. I'm in the process right now of planning another full day there with 2 of my sisters!!
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