Waco >Home Decor >
Pottery >Practically Pikasso
4310 W Waco Dr, Waco, TX | Directions 7671031.527520 -97.171370
Neighborhoods: Richland Hills
HORRIBLE bday party experience @ Practically Picasso – We had a TERRIBLE experience at Practically Pikasso for my daughter's birthday party. I called about a month in advance and reserved a party date/time for my daughter's party--got there about ten minutes ahead of time and the party room was FILLED with artwork. They had reserved several tables for us out front (with tall stools). I had kiddos three--five years old and was expecting to be able to seat everybody at the picnic tables. (It says on their website that "When you book a party at Pikasso, you're event will be in the PartyRoom along with balloons on the table"). I had to help the staff clear out and clean the party room at the last minute. They had no balloons ready, nothing. They did not greet my daughter or say happy birthday--made no big deal out of the fact that we were there for her birthday. Additionally, the air condition was not working and it was almost 100 degrees in the building. Finally, they had a camp going on and two people staffed, so we had very little one-on-one help. When we needed paint, a guest of ours had to retrieve it. They did say they were sorry a couple of times, but did not offer to reduce our bill or compensate us in any way. I called to talk to the manager the following day to explain how dissatisfied I was; she was argumentative, but did apologize. She explained that they had a camp that day and had 23 campers that had scheduled camp several months ago--well, it wasn't like my daughter's party hadn't been on the calendar for a month. They should have been more prepared with enough staff and a ready, welcoming birthday room!!! She said that she would do something "nice" for us next time we came in. I told we would not be coming in at all anymore! They did not offer to deduct any cost from our bill for the poor service or having to sit in the sweltering building for almost two hours, nor would they do it when I called the next day and asked outright after explaining how disappointed I was with the party. Truly, it was almost embarrassing! I had family and friends there that I had to keep apologizing to. :( Not a good experience and I would definitely NOT recommend this place to anyone!!
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