7970 Santa Monica Blvd # BI, West Hollywood, CA | Directions 9004634.090010 -118.361745
Our hospital is open Monday to Saturday from 8:00am to 6:00pm. The clinic is closed on Sunday.
Neighborhoods: Central LA, West Hollywood
Simply Amazing! – these guys treat my pookie wookie like a sweet babie angeland i have been comming back ever since!! great staff and they treat my dog the same as i doo...with lots of love!!
IF YOU LOVE TO WAIT.... – If you love to wait go here. We've been taking our cat here for years and EVERY time we spend a good hour or more in the waiting room. Even if it's a simple drop off or pick up from boarding. While the reception staff is nice, they have no respect for their customers time. Get it together guys- it's not rocket science.
The only reason we've continued to use them is because they are conveniently located and the docs are good. But at this point I'd rather save the money and time and drive out further.
DO NOT USE!!! NEARLY KILLED MY CAT! – I will never take any of my animals to this place ever again! Dr. Pruss nearly killed my cat. She completely diagnosed my bagel wrong. She is a thief and has bad karma coming her way, as dose the entire hospital. She is the worst vet I have ever seen in my life. I will do everything in my power to have this place shut down for good. Not to mention the law suits coming to them! Brandon the "office manager" is another loser. He should have his license taking away. After they almost killed my cat by giving Morphine (which you DON'T do) for 6 days they tried to charged me $2,200 for NOTHING! I hate this place with a passion and I highly recommend everyone finding another vet before they try to kill your animal too!
Friendly Staff & nice facility – Dr. Hu - She was amazing. Great people skills & connected with my 180lbs. English Mastiff right away. Like any site you go to you will get someone that had a bad experience. Not me, my experience with all of the staff & Dr. was excellent. I have been to enough pet hospitals to know that this one is very good. :)
Had a decent and honest experience – I had a negative experience at the Hollywood Animal Hospital, so I took my choking cat to Laurel after another clinic in Hollywood recommended them.
Dr. Hu was kind, gentle, receptive and avoided excess with testing and cost.
She kept my kitty for observation and took a precautionary x-ray, with my request.
I will make it my regular animal hospital.
(We told her about the assistant who dropped the cat in travel bag on the counter, carelessly. She seemed receptive to the complaint)
Dr. Todd is kind and wonderful. – I have been going to Laurel Pet Hospital for almost ten years on a recommendation from a friend. Dr. Todd has always been absolutely kind and gentle with my cat. I trust him immensely. He always makes sure you understand your options before doing anything. He doesn't encourage unnecessary testing or procedures, and I have found the pricing to be reasonable. The staff has always been nothing but very friendly. They obviously love animals. Yes, the office can get busy, but I have never waited long enough to get frustrated (even on a Saturday).
Vet Appears Good, Reception is Disgraceful – When approaching something as personal and emotional as pet care, service is by far the most important aspect when trying a new veterinarian. Although my experience with the veterinarian was for appearances sake outstanding - only time will tell - the coldness and honestly rudeness of the reception and front desk staff make me pause as to whether I will ever return. I was greeted as if I was interrupting something, and I was forced to make my own introduction to blank stares. After the appointment when told to return to the front desk by the Doctor, I was greeted by a "What's up?" by one of the staff, as if I had been an annoyance.
I want to feel as if I am taken care of in all aspects, and that my pet is getting the best attention possible. I can't say that Laurel Pet Hospital can offer that, and there are many veterinarians in Los Angeles that can make sure that you and your pet receive excellent care and service.
Worst customer service I have experienced in my life. – All of my friends have discontinued doing business at this place because of the RUDE AND UNPROFESSIONAL front desk staff. I have tried to hang on because I adore the vets, Dr. Seoud and Dr. Todd. Unfortunately, now that I have had one more bad experience, I too will not return. It is unfortunate that the unacceptabley rude staff are driving away the business. It is also expensive. They'd have to be paying me to tolerate this rude treatment. A staff member yelled at me!
Really just in it for the money... – One of my indoor cats got out, and brought back a few fleas. He was a very clean cat, as he washed himself regularly. He had swallowed a few fleas and developed worms. Brought in the stool samples and confirmed the diagnosis. At the time the household had four cats (no, i'm not that crazy cat guy, but my girlfriend at the time had two of her own), and they required me to bring in all four cats to disperse worm medicine. Not really sure why they had me bring all four, but I soon realized why. Because they were going to charge me for medical visits on all cats. Wow! That adds up. Each cat was in custody for about 30 seconds to one minute, to be weighed. Something I could have done at home, for free. Then, Instead of administering the latest in pet care (a no fail shot for worms), they had me dispense extremely expensive pills to all four cats over a course of two weeks. Well, when the pills had not worked, they asked me to repeat the whole process over, including bringing all four cats in again.
I said, "no way!" I then took the infected cat to a vet and received less expensive, fool proof treatment that worked. Yes, it required me to bring all four cats in again, but they did what they should have the first time around, keeping cost effective in mind.
This vet is just too expensive, and profit driven. It left a bad taste in my mouth, as well as the four kitties.
Practice doesnt make perfect – Dr. Seoud has a wonderful bedside manner. however, his attitude does not compensate for his lack of knowldge. I had a terrible emergency with a foxtail in my dog's throat, which Dr. Seoud could not treat. The practice insisted my dog needed IMMEDIATE medical attention (a foxtail had lodged in her trachea and the absess threatened to drain into her lungs). They offered to "attempt" to remove the foxtail, although no one at the practice had any experience and could not assure me my pet would survive. When I asked where I should take my dog, they gave me the name of the VCA, but when I asked them for the number, they insisted that I look it up myself. With no help from the staff, and no plausible treatment options, i was sent into a panic that i would have to leave work to rescue my dog from their incompetent hands. When I arrived at laurel pet hospital, Dr. Seoud would not release my "dying" pet without the propre paperwork being filled out (although I had been a regular patient for 3 years). This took over 40 minutes at the understaffed and aloof front desk. When I was finally attended to, they tried to sell me ear infection medicine... although the problem was a foxtail lodged in her throat... huh? I had been a loyal customer there and expected, because of the inflated prices, to recieve above average attention. Unfortunately, you don't always get what you pay for.
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