Massage >Body Works Massage Clinic
16720 Se 271st St. Suite 203, Covington, WA | Directions 9804247.359384 -122.118175
Has no shame in charging outrageous fees to auto insurance companies. Your Pip won't last long here! I went to body works after an auto accident. I travelled to the clinic to give them my insurance information, so there would be no confusion. The receptionist told me that she would call me back to schedule an appointment and then NEVER CALLED ME BACK. I called a day later and a different receptionist said that she could easily make me an appointment. When I was done with my massage I asked how much they billed my insurance company for one hour of massage and was told TWO HUNDRED DOLLARS! That's more than three times the walk in rate!!! My insurance adjuster with 20 years of experience had never heard of more than $120/hr being charged (even by highly specialized providers) I was told to call M-F to talk to the accountant. When I called the next day, they told me that Wednesday and Thursday were her days off. Great Massage Therapists! Horrible, Unapolagetic Service with a "too bad, don't need your business" attitude.
BEST MASSAGE EVER!!! – Had referral from my chiropractor after an auto accident - best massage i have ever had! Staff was friendly and billing department amazing! They answered all my questions and took care of everything so all i had to do was focus on getting rid of my pain...... highly recommend to anyone looking for a professional, yet relaxing place to get a massage- went back for a couples massage for valentines day this year and was amazing! Thanks Body Works for amazing service! Sending all my friends!
Great Massage, Great Place – I was referred by my doctor and while I have had many massages before none were as good as this one. The atmosphere was professional but relaxing. I would highly recommend this place to anyone looking for a great massage.
Worst massage EVER!! – I went in for a swedish, Got a deep tissue. Told the LMP she was rubbing to hard and she never let up. Complained about her to the receptionist, she left a note for the manager. Manager finally called 2 weeks later and offered a free massage. Never went back for that, I paid for an 1.5, and was given a free 30 minutes. Not t menation could not walk for threes days after. Very disappointed.
Only gave a star rating because it would not post with no rating.
Avoid unless you want a bad experience. – If I could rate Body Works Massage a -5 stars I would. When I went in for my massage appointment today, I was handed a disclaimer form to fill out while I waited. The LMP came and asked me to follow her back to the massage room. I noticed that the room was cold, but there was a warming cover on the table. She then started the massage. She never asked me why I had come in for massage like most LMP's do before they start, so it seemed she was just anxious to get the session over with. Her hands were very cold, and the oil she used was mentholated, so it felt even colder. I would have thought she could tell I was cold by my goosebumps! She used so much pressure I asked her to let up a bit and she said, "Didn't they tell you this was a deep tissue massage?" Silly me. When she finished I noticed that the warming cover on the table was never turned on. No wonder I froze! Obviously this LMP was more concerned with getting done and the plans she had this Friday night than doing a good job and taking care of a customer. They got my money this time, but never again. Very dissatisfied! :(
HUGE BILLING ISSUES & POOR MANAGEMENT – I was treated at Body Works a while ago, but the other review on the billing problems prompted me to write. MONTHS went by before I received a bill, & then it was a total mess, impossible to read. Months later I finally received legible bill, but it was now clear they billed my insurance incorrectly which meant I had to pay double the copay & an additional $300. Because of the months it had taken them to get their billing straight, too much time that had passed & my insurer said it was too late to resubmit the claims. BODY WORKS really screwed me, showed no leniency or compassion, & I was coldly told that I would pay the balance or it would go to collections. Once I got it paid off, not trusting them, I requested written verifying that the acct was paid in full. Body Works completely ignored my request, REFUSING to even send a final bill showing a $0 balance. Unless you can pay for each treatment in cash & you don't mind dealing with incompetent management I suggest you go SOME WHERE ELSE.
BILLING TROUBLE – I had issues with this company's billing department from day one. Both my Mother and I were billed double, and payments we had made were "lost".
Unless you are willing to be payed doubled, and recieve bills years after you were treated... You may want to look elsewhere for massage therapy!
Great Massage – Really enjoyed my first massage with Narilyn and my second massage with Wendy. Great place with very friendly staff! I highly recommend them!
CFO – I recieved the best massage I have ever had. The environment, staff and service were outstanding. I highly recommend their services.
Editorial Review by Citysearch Editors – Relaxation options include Swedish, deep-tissue, sports and seated massage, as well as aromatherapy, salt scrubs and medical treatments.
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