10420 Centrum Pkwy Ste D, Pineville, NC | Directions 2813435.091100 -80.878998
Mon. - Fri. 11am - 9pm;Sat. 10am - 6pm;Sun. 12am - 6pm
My friend came to visit from out of state to be a part of my dress search. Little did I know that without an appointment, I was simply a desperate commoner among the chateau de' la david consultants and their preferred appointment made 5 star a-list clients. When my 2 bridesmaids, flower girl and ring usher and myself walked in to the Pineville store, we were greeted with a "what time is your appointment?" no hello, no welcome to our store....nothing! after telling them that I was not aware that I would need an appointment, we were told that there were other customers who did make appointments that they would need to take care of first but they would try to squeeze me into a dress or two in between. hmmm.....okay, still excited about trying on a dress and they could have turned the situation around. but that's not what happened. after wandering aimlessly for about 20 minutes, I finally asked for assistance getting a dressing room to try on a dress that I liked. The response, "you can't try on a dress without a consultant." to which I replied....."okay then can I get a consultant please." I was ignored and 10 more minutes later was told that there is no one available to help me right now. I asked about how long he thought it would be and I was told, "a long time." So I asked again, "can I just try one or two dresses on by myself?" the associate said no, you need to wait or make an appointment" and then walked away. Feeling extremely discouraged, upset and let down, my bridesmaids and I left the store, myself in tears and went home. Very emotionally upsetting and unprofessional experience. I will absolutely not be working with any david's bridal because of this situation.
BRIDES STAY FAR AWAY FROM THE PLACE – I had a problem with David's Bridal, and had to contact the Better Business Bureau...and David's Bridal would not even respond to the BBB inquiries regarding the matter. The home office will not help you either. They will take your money & you might not get your dress and definetely not a refund.
Brides stay away – This place does not care about you or your wedding. I got sick before my wedding and had to move away from Charlotte. Since I had chosen a dress for myself and bridal party, I tried to transfer everything to another David's Bridal close to my new home several states away. However, this David's location in Pineville has ignored all requests to do so. It's not like David's Bridal was loosing a sale, I guess this location was so greedy they didn't want to let go of any money paid to them. They really don't care about you or your wedding day!
DO NOT USE DB PINEVILLE – They gave me the wrong bridal gown! I only found this mistake after I got the dress home! It was a filthy sample that was not what I had chosen at the store- it wasn't even the right size! It was acompletely different gown! I took it back to the store to ask that they switch it for what I intended to buy and they were completely rude- even stating that I was returning the dress due to weight gain! Who said it had anything to do with weight?! She stated that their consultants do not make those mistakes and that they would not correct their mistake. I have made 3 calls to their corporate hq, but have not received a call back. I am appalled! My bridesmaid dresses were a hassle, now this! Do not use this location!
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