Elkhart >Auto Dealers > Walters Auto Sales And Rental
28080 County Road 20, Elkhart, IN | Directions 4651741.656374 -86.005287
Provided by CityGrid
Over 35 years experience. We will take care of all your automotive needs.
Quality Business – I am a very satisfied customer of Walters Auto Sales and Rental. I have in the past on three occassions took advantage of this company's rental services and have always been provided quality services. But what I want to talk about is my experience for buying my vehicle through Walters Auto Sales. I was wanting a certain type of used car and I researched online and couldn't find the right color or year make. I had emailed a few of the dealerships asking if they could help in my search and an associate from Walters responded to my request immediately. From there we kept a communication and he kept his eye out for the exact car I was wanting. A few months later he was able to find the car I wanted and gave me a call. I went in to the dealership to see the vehicle and it was just what I wanted. This was the first time I ever had been on the lot as I didn't want to go in until I actually had what I wanted to look at. I found my experience to be the easiest out of all of my car buying experiences. I have owned three cars and this was the smoothest experience over all! The staff at Walter's was more than courteous. I recommend this company with everything I have.
DO NOT BUY A CAR HERE! – When I was ready to pick-up my vehicle they told me that my BMV paperwork was not ready. He told me they had made errors to the original paperwork, and it was being corrected, but would take a few days to process. Now, on this day I was on my way to temporarily moving to Michigan for the summer to stay with my family in Flint. I was doing so because I had obtained a position working with Child Life Staff at a local hospital. Since the vehicle was purchased in Indiana, this meant that I would have to drive from Flint to Indiana in a few days to go to a BMV to get my plates and registration. The nearest Indiana BMV from Flint is more than 2 hours away, meaning a round-trip drive would cost me nearly a full tank of gas.
I figured I would resolve the issue of the BMV at a later date, as my temporary plate was still good for 14 more days. I left the car dealership at approximately 10:00am. I drove from Elkhart, IN to Flushing, MI, which is almost 200 miles (approx. 3.5 hours). It was in Flushing, MI on M-13 at approximately 1:30pm that my car ceased to function, and powered down. When I first left the lot that day, the car appeared to be in excellent condition--and to my knowledge, I was assured that it was. The engine was extremely quiet, handling was great, and everything seemed to function properly. I would not have purchased the car if I had any doubt in my mind that it was defective or unreliable.
.I immediately called for help from nearby family, and I also attempted to call the dealership. They said they would offer me roadside assistance, but my dad had already arranged for a tow. The mechanics at the shop assessed my car and confirmed that the timing belt and timing gear had broken during my drive, which caused the motor to seize.
When I spoke with the dealership, they assured me that they would do everything in their power to cover all costs, to ensure that the vehicle was fixed in a timely manner, and that it would be nearly effortless for me. I was told that they would contact me concerning details of when work would begin on my vehicle.
I have now been without a vehicle for 30 days. It took 8 days for them to get it back in their possession. They ordered the wrong engine, which delayed the process by another 2 weeks. Then they ordered the wrong transmission. The problems are never ending.
-I have been without a working vehicle for 30 days and counting
-They have failed to keep promises of continued contact
-When I try to make contact with them, they treat me rudely; I have asked to talk to a supervisor several times and have been denied
-I feel I have been thoroughly ripped off, as I have invested nearly $2,500 into this vehicle, which has not been working since the day I drove it off the lot
-I feel that it is more than coincidental that each time I call there is something else wrong; why had they not made an effort to contact me when there had been numerous setbacks?
-They refuse to offer me a loaner car
-They still expect me to pay a deductible
-They are taking zero responsibility
-They have made several mistakes in paperwork and orders of parts
-I have been unable to find summer employment as I do not have reliable transportation; I actually was forced to turn down a $400/week babysitting job because of my vehicle issues
-I believe I deserve some form of compensation
What this person fails to mention is the dealership paid for all of the repairs in FULL. No money out of pocket for the customer. All of this on a 100k miles car. I would say that was Going above and beyond GREAT Customer Service.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Walters Auto Sales And Rental on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.