100 W Coliseum Blvd, Fort Wayne, IN | Directions 4680541.118230 -85.141036
Mon. - Sat. 9am - 8pm;Sun. CLOSED
I pulled into the parking lot to look (or drool) not expecting to take a test drive...but that is exactly what I did. They listened to what my concerns were and went about trying to match my needs. COULD have driven away with an Italian hottie that evening; however, I chose to sleep on it and get my head around the deal. In the meantime, they found an even better alternative for me...and we signed the paperwork the following day. Very comfortable with them...didn't push those add-ons like some dealerships do (and then make you feel GUILTY for not buying them). There were a few 'dings' in the paint that I pointed out and those should be taken care of shortly when the factory-paint arrives. Actually...I have a warm and fuzzy feeling about the entire staff...looked like they were having fun yet getting things done. Comfortable!
We loved Terel! He was so friendly and happy to work with us, and you normally don't get that with the usual suspects at the dealerships. It is really nice to find someone who seems like they were concerned about our vehicle buying experience. He was patient, very knowledgable, and it was a real treat to work with him. Other employees that we've consulted in the past were not so pleasant at times (such as the the people who work in the bullpen in the corner), and we were blown away by Terel's dedication to us as customers. You have a real gem here, Glenbrook, and even though ours sales manager seemed to try and throw him under the bus by saying that he quoted us wrong (we know you were trying to get the most money you could), Terel needs to be recognized for his valiant effort. This salesman is one in a million, don't lose this one.
I came in originally to look at a Chrysler 300M. After talking with Terel for a while and looking at a few different options, I came across a 2010 Dodge Charger, black, 4 door, awesome mileage and super cold air. I had to take it for a ride. So I did. I'm in the final stages of getting financed and everyone has been wonderful. I'm so happy I decided to stop in here and I'm completely satisfied with my purchase and the help I had with the process. These guys are truly the best. Thank you!!!!
The whole team at Glenbrook were just awesome and treated my father and myself with the utmost of respect and courteously. I would recommend them to any one and have since the purchase of our new car. We love the Durango it rides like a dream. We will never go anywhere else for a vehicle.
This was a completely pleasant buying experience. It felt really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest is at heart. The best of all, our salesman, Rafael Woods, was kind and concerned for us. He played no games. Rafael test drove us on a vehicle we could afford and it was the car we bought. Our new Jeep Grand Cherokee Laredo is perfect down to the color. The dealership asked us for no concessions, just accomplished what we asked. We would recommend Glenbrook Dodge Jeep to anyone. They cared about us. Thank you to all at the dealership.
They went above and beyond in helping me select a car that met all of my needs (and wants) while staying in my price range. They stayed well after closing time to ensure the "deal was done" and endured many phone calls from my father making sure the car met his approval. The Glenbrook Dodge team is great and I look forward to purchasing another vehicle from them in the future - for now my 2013 Avenger is perfect!
"I want to say thank god for a dealership like this!!! To make a long story short, we were on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, ""we'll call you back when we can get to you"" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals)
and the next time I'm in the market for a new vehicle, I'll be sure to shop here first."
"Thank you, I had very nice experience buying my new car. Was very easy, I had a good time, everything was easy, quick, and pleasant.
Thank you again"
They were very helpful in our decision to buy our jeep. He was aware of our situation and made it easier for us. We would defiantly recommend him to friends and family.
Our 2010 Jeep Is great,the service is great. Cool dealership with great deals!
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