3675 Via De La Valle, Del Mar, CA | Directions 9201432.982169 -117.230977
Mon-Fri 9am-6pm, Sat 10am-5pm, Sun 10am-5pm
Neighborhoods: North City, Northern
Mary's is one stop shopping – I love Mary's. The other tack stores don't have enough merchandise to compete with them. The managers are all nice people who try to be as helpful as possible.
Service has dimished ....... – Sadly, I believe that the quality of service at Mary's has made a steady decline over the last several years. I own four horses, my daughter competes so believe me, I KNOW! With the elimination of the equine departments at the various PetSmarts in town, maybe business is so good for them that it's no longer important to ensure quality customer service. And lets face it, when your go to a Horse Show at Horse Park ... they've got you right where they want you in the event of an emergency horse related purchase and they nail it to you in terms of price (shavings for example .. must be the most expensive shavings in Southern California!) . I've also experienced "issues" with my credit card. I was called a week after a purchase and asked to provide my card number to the gal over the phone ... someone had made a mistake at the time of purchase. Hmmmm. I've even experienced one of the cashier's (appeared to be about 19 years of age) rudely arguing with the lady that works upstairs when she approached the girl to tell her the details of my purchase (the cashier didn't want to be bothered and must NOT have realized that I was the purchasing customer ...) ... bottom line .... poor poor poor customer service! I order online from Dover and Dressage Extensions or drive up to San Marcos anytime that I can to avoid these people. I will drive out of my way to purchase feed because I hate the thought of giving this place any more business then I absolutely have to. Saddles?? Please!! They are SO beat up, it's pathetic. Their prices are super high compared to online alternatives. Believe me, shop around and you will come to the same conclusion ... come to think of it, that applies to almost everything in their store. Who's managing this operation these days??? What has happened to what USED to be a wonderful store?
Customer service is great – Don't know what these other reviewers are talking about - maybe they work for the competition. Mary's is a great store with fun people and big selection. The other day I saw one of the managers out in the parking lot helping an older gentleman with how to put his saddle into his new saddle carrier. The feed guys are really outstanding - they've even called me ahead of time when the rain is coming to make sure I'm stocked on shavings. Love this store!
Terrible customer service – I received an order that had been damaged, and it took weeks of arguing with assorted managers up the chain of command to finally get my money back. Bottom line: don't order anything from these guys. They don't stand behind their products, and if your order arrives damaged, good luck getting them to admit fault.
worst retail anywhere – just wondering if you gave me your credit card and asked me to send you some pants $300 value, and i sent it to the wrong address and you waited a whole month for me to fix it and i still couldnt .. would you give me your credit card again???
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