142 S Solana Hills Dr, Solana Beach, CA | Directions 9207532.994946 -117.258389
Neighborhoods: Solana Beach
What Snobs! – I have tried to go there for over 8 years since both locations were convenient for me. One lady who works on the Scrap section is fairly pleasant. However, the rest are horrible.
This morning I had to run out to the Barn and take care of my horse; and on the way home I popped in to pick up some paper. One of the women, looked me up and down with disgust (okay so I was wearing jeans and a t-shirt but does that matter?) and let me know she felt I couldn't possibly be from around here....she even made a snide remark to me as I left. I was so shocked I just smiled and pretended to not be offended but I will never go back.
Excellent Service - Nice Cards – After finding them in their new location in Solana Beach, I spoke with Judy about some birthday invitations I needed in a hurry. My daughter was turning 7 and she gave me specific instructions on an ocean sea shell party invitation, but NOT the Little Mermaid. After explaining my predicament, Judy brought me over to the section of invitations and gave me two great options. She was very helpful and was appreciative we re-found her in her new store since they moved from Del Mar. When it seems more and more small businesses like this are failing during these tough times, it is nice to see that some people still care about the customer, personal attention and making you happy. I will be back!
BEAUTIFUL CARDS - TERRIBLE SERVICE! – I already spent too much time dealing with terrible customer service . My suggestion is DON'T WAIST YOUR TIME ON PEOPLE WHO DON'T CARE ABOUT YOUR BUSINESS!
Horrible Service, Wrong Invites delivered – That star is only bc I was required to give them one- and I guess there actual cards to deserve one- have they gone thru new managent or something?
I have been getting my invites, thank you notes, and gifts there for years. I recently ordred Crane personalized thank you notes in anticipation of my son's b-day as well as buying the invites there.
When the thank yous arrived they were the wrong card- I ordered fold over cards and these were flat but they did have my name printed on them. After going thru all sorts of annoying phone tag trying to get them to fix it the woman (claiming this came from the owner as she refused to let me speak to an owner or manager) said- "well you will pay for the replacement cards, right?" UMMMMMM NO!!!!! you ordered the wrong cards- I pointed to the cards I wanted in your catalog and was very clear- you got the wrong ones whether by transposing the order number or other issue (htey only asked me to check the spelling of my name on the order nothing else).
Accidents happen and that is ok but she wanted me to pay for their mistake- she would not let me buy a small portion of the "mistake" cards (that had my name on them so what were they going to do with them) so I could start writing my thank yous.
I asked her what she could do to help me out due to my party having already happened and needing to get these cards out and she said nothing- they would do nothing (ad was really rude during this and all other conversations till I finally asked my husband to take over as it was making my mood sour to talk to her).
They promised the new cards in a week- a week and a half later I went in and they claimed the cards had not been ordered yet(the woman behind the counter didn't even know what we were talking about and when she called the other woman there was a flurry and an ohh we will order the now). Somehow they claimed it was Crane's fault. Paper Paper promised the cards in another week- again they were not there.
It took more than a month to get the replacements. They never even said "sorry for the inconvenience".
More than that they were rude and implied that they should not have to eat their own mistake and I should be paying for the replacements. I gave them the incorrect cards back btw- they did not allow me to buy even ten of them so I could get thank yous to my grandparents in a timely manner. Even if they had said "hey we have some thank you notes on sale for a really great deal- would you like me to pull them aside so you can get some cheaply" I would have appreciated it, it wouldn't have cost them a dime, and they might have kept me as a customer- but it was like they did everything they could to be rude.
My husband attempted to talk to them (Having worked as an executive at a paper company)- he couldn't believe the incompetence or rudeness. When he got off the phone he asked in all seriousness if perhaps the woman had a mental disability which caused her rudeness. I wouldn't recommend the to my worst enemy, well maybe my worst enemy... : )
*****DO NOT GO HERE******* – They get one start because they DO have great invitations to choose from. I cannot give them any credit though for being helpful, creative, or understanding. I bought close to 100 beautiful invitations there and wanted to get them printed as well. THe OWNER of all people would not give me the time of day. I wanted to meet with her to go over what i wanted on the invite (fonts etc.) She said she doesnt meet with anyone. How is that possible!? So i dropped in during the week and she was there and refused to come out of the back to talk to me. So i just decided to TRY and do it via phone/fax. She would NOT do what i asked and then after a couple weeks told me to go somewhere else because she cant help me. WHAT?! She owns the place and she cant do my invitation? So now she has left me with all my invitations and i have to start all over somewhere else with time getting close. I will NEVER EVER go there again.
Great choice of gifts, cards, paper, and invitations! NO problem with service here! – I have been purchasing gifts, gift wrap, cards, imprinted party invitations and holiday cards from Paper Paper for several years now and have NEVER run into the problems listed below! I am wondering if these people went into the same store as I did! Judy is a perfectionist and I think that is to her credit...she has been in business a long time and knows her suppliers, what works and what doesn't! If you want the very best service, make an appointment with Judy or Lori DURING THE WEEK, sit down with them and tell them what you are looking for. Their selection is unbelievable! They do not work weekends because they have a life too! There are only a handful of privately owned GREAT stationery stores left in this town and if you want regular run-of-the-mill invitation or cards, do it online or go to Hallmark. This is not your store! These are professionals who know their business and take pride in the products they produce!
Unprofessional – When looking for a wedding vendor to do my wedding invitations, I walked into Paper Paper. I was not greeted, and there were some young high school aged children working the register. They didn't know the price of one of the items I was purchasing, so one of them suggested to "just charge (random amount)". Totally unprofessional. I don't think I'll be going there again.
Editorial Review – Upscale stationer offers custom cards, invitations, notes and other paper goods for any occassion.
Judy is exceptional – I have worked with Judy a few times now and she has always gone above and beyond. She is a wonderful person who sets high standards for her work and spends extra time so it will be perfect. In the wake of the terrible firestorms San Diego saw last week, Judy, who was evacuated from her house and did not know if it was standing, opened her shop for me (which was also in a smoke filled area) to get my programs and placecards done for my wedding that was happening in a few days! she worked on them till all hours of the night so they would get done, sacrificing her own personal comfort. I dont know anyone that would have done that. She also printed up my invitations in a matter of days when I was short on time and has always gone the extra mile when needed. Her and her staff have always been polite and helpful, even when I changed my mind a million times. I would recommend Paper Paper to everyone for their quality of work and the ability to print beautiful pieces.
Terrible service – I agree with the post below. No one greeted me (or any other customer that came in after me), I had to search for help and she was not kind to me at all. Then the two women that were working there fought (and I mean FOUGHT) with each other about answering the phone in front of about 7 customers!
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