El Cajon >Auto Dealers > Toyota of El Cajon
965 Arnele Ave, El Cajon, CA | Directions 9202032.802811 -116.974844
Mon-Thu 7am-9:30pm; Fri-Sat 7am-10pm; Sun 8am-9pm
Neighborhoods: El Cajon
Worst experience ever!!! My wife and I decided to give Toyota of el Cajon a shot at our business. We had taken a couple of test drives with other dealers but the other dealers did not have the color and options we wanted. We made arrangements with Marwan Fakhoury (Sales Manager) to come in and test drive a specific car at a pre arranged price with the intent to purchase that night. We went into the dealership and we are assigned to Simeon Okosun. We started our test drive and once we reached the freeway I asked that we drive for a few miles as we were planning to buy this specific car in the next hour. Simeon told us that we needed to pull off at the next exit and we were only allowed to drive 1 exit before buying a brand new $28,000 car. I explained to Simeon that to feel comfortable spending this much money we wanted to drive at least 3-4 miles to feel comfortable. With my wife driving the vehicle she was already getting nervous with a man sitting behind her being very rude and abrupt with us and telling us to pull over and that the test drive was over. Personally, I understand that we came in at 8pm and the night was almost over but we had pre arranged the drive and purchase price already with the sales manager, it was a slam dunk sale for them as we and had cash in hand.
Simeon said we were stupid to want to drive more than 1 exit and he had been doing this for 15 years and no one needs to drive more than 1 exit to test out a car. I told Simeon he was being extremely rude and acting like an as&ho&e. He proceeded to start yelling at both my wife and I that we were pieces of shi& and he made more money than us and he would bash our faces into the ground the moment he got out of the car, as well as his son was more obedient than us.... Needless to say he went from 0-crazy in a matter of seconds. After over 20 threats on our life and hitting the back seat and screaming at the top of his lungs at us.....all while I called his manager and had him on speaker phone the entire time for him to hear the exact threats he was making! I decided to call the police, who were dispatched to secure our safety. After the Sales Manager offered us to take the car as loaner, Laura Brewer the PR person from the dealership called to apologize. She was very nice and apologetic. I felt that the sales manager and PR person cared to apologize but I did wonder what the owner Greg Kaminsky thought about the situation. I was told that the owner would call a couple of days later. After 5 business days later and no call or care from the owner combined with the fact that I called the dealership today and found out that Simeon was rewarded with his behavior with only being suspended from work for a day and was able to keep his job, I decided to write this review.
Simeon Okosun was allowed to threaten customers lives all while being on speaker phone with the sales manager and the only discipline he received was a day suspension. On top of that the owner was requested to contact me regarding the situation and he felt it was not worth his time. The very next day we went to Toyota of Carlsbad and purchased the very same car and were in and out of the dealership in 2 hours. I recommend that Toyota car buyers find any other Toyota dealership in San Diego other than El Cajon.
Horrible! Horrible! Horrible!!!! As bad as bad gets. I had a deal. At least they made me believe I had a deal to purchase a 2012 Toyota Highlander Limited. They told me to come in 4 days after we agreed on the price. Teresa in internet sales fleet said that we definately have a deal. That she will place the car keys in her drawer. Lock it up. Make sure that all of the sales people on the floor know that it s sold. I found it strange that she had wanted me to come in 4 days later especially after I said I can come in and pay for the vehicle now. She said that an advertised sale will be in four days and she can do it for the price we agreed on. I said for me to have peace of mind and that you guys don t just sell it before then. Can you email me proof? I did get an email from Hiwa Khoshnaw of Proof of vehicle report and the dealership acknowledging of our meeting for me to purchase the vehicle in four days. I even called the day prior to confirm of meeting on a Friday at 10 AM. Teresa tells me that I was just going to call you. Yes! See you tommorow! I get there. They make me wait 10 minutes on their showroom floor. Teresa comes out with a manager. He tells me that they sold my car. But don t worry he tells me. We ll make it right. Can you believe this? Then he chases me to my car as if I m going to listen to this guy. Shame on Toyota of El Cajon! SHAME ON YOU!!!
Great Dealership – I went in there to buy my first new car and it was a great experience. Thank you Toyota of El Cajon!
Thank you for taking the time to share this review of your visit with us and congratulations on your new Toyota! Please don't hesitate to contact us if there is anything more we can do to assist you. We are always glad to help! Additionally, if you take a moment to like us on Facebook and follow us on Twitter we will keep you updated on current events and specials that are reserved exclusively for our online fans! Best regards, Walt Lyman | Guest Relations Manager
Great place to buy a car – Bought my Prius about a year ago. Love the car! Everyone at the dealership was great! Found me the car I wanted and got me taken care of pretty quick!
I will only go to them to service the car! They have wi-fi and a huge tv I can watch while they work on it!
Everyone there is really nice and really helpful!
Oh, and the dealership is beautiful!
Very Satisfied – I'm very satisfied and excited with my new vehical. The service I received from your staff at Toyota was excellent. Everyone was very nice and polite. My regards to Simion. Thank you.
Excellent services – Received excellent services.....probably the best in southern California, Khar has great customer service.
Best care buying experience EVER – Your folks were great during the sales and finance process. Really liked
Bryan Williams and his knowledge of the product. Collete was also very
helpful and professional. It was by far the best car buying experience ever.
Completely Satisfied – I am delighted. Completely satisfied. Very proud of my brand new Camry! Alex was very friendly, and had very good advice, and asked questions that helped him match me up with my new car.
Thrilled – My daughter is thrilled with her new car. The sales gentleman was fine, he seemed to do his job well but the lady that went over our financial paperwork was fantastic. She definitely goes above and beyond just doing a good job to do a great one. I was very impressed. I am sure I will butcher the spelling but I believe it was Colette.I would definitely choose your dealership if I ever wanted a Toyota.Thank you for making my daughter one happy little lady.
Severe Sales Representative – Everything was great. My sales representative was sincere, informative, and didn't pressure me. The other Toyota dealership I visited was not nearly as knowledgeable, friendly, or helpful. I walked in and was out with a new car in less than two hours. I would definitely buy from you again and I appreciated the great service.
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