Muncie >Doctors > Dr Tavel Family Eye Care
1511 W Mcgalliard Road, Muncie, IN | Directions 4730440.218863 -85.402773
9-8pm Mon, Thur 9-6pm Tue, Fri, Sat Closed Sunday
The Worst Eye Dr Experience – DO NOT GO TO DR. TAVEL!
First of all, this is a chain of eye doctor's throughout Indiana. The Dr. you will see in Muncie is Dr. Jones.
Dr. Jones is one of the worst Drs I have EVER encountered! He mumbles when he speaks and acts like he could care less to be there. It honestly felt like I was being punked the entire time I was there- that is how horrible it is. He misdiagnosed me the first time and I had to go back for another horrible experience with him. The second time I went to get my Rx corrected, he told me I was "imagining things" when I told him I couldn't see the letters on the wall. You read that right- he actually told me that I was "imagining things" when I tried to tell him I couldn't see the letters clearly.
Besides Dr. Jones being HORRIBLE, the customer service is atrocious! Only Sherry, one of the ladies behind the counter, is nice. Everyone else is rude. My husband went the same day as me. When his new glasses came in he could not see out of them. He told them this and they said he need to "get used" to them. Ummm, OK. Usually you just put the new pair on and they work. As predicted, we were back at the store 1 week later. The glasses give my husband headaches and cause dizziness. He told them this. They adjusted the frame by flattening the frame out. They told him to try them now. He put them on and they were slightly better. He told them he still could not see very well out of them despite their effort to straighten the frame. They told him that now he needed a TWO WEEK adjustment period! WHAT?!!?
Yes, well we didn't want to be difficult. So we left. But on the way home, he said the new glasses are still hurting his eyes. We went back the next weekend and asked for a refund. They told us that refunds are only given with manager approval.
This started a 3 week game of phone tag and messages being sent back and forth by my husband and Sherry. Not once has a manager called my husband to talk to him directly. He has called numerous times trying to talk to a manager and NO ONE WILL CALL HIM BACK! He even tried to call other locations. The other location told him a manager would call him, and no one ever did call.
Finally, Sherry contacted my husband (she is not a manager, she just works behind the counter at the Muncie location). Sherry told my husband that they will replace his glasses. At this point we are completely fed up with Dr. Tavel. We do not want a new pair of glasses; we want a FULL REFUND! We do not want to have to deal with this business any more.
This place is a joke. Do yourself a favor and NEVER patronize a Dr. Tavel.
We have filed a complaint with the Better Business Bureau. It was there that I found out that Dr. Tavel's has 6 complaints filed against them already. Mine makes number 7.
I am going to do everything in my power to make sure no one I know ever goes to a Dr. Tavel eye care center.
I should have gone to Lenscrafters...
Our primary goal at Dr. Tavel Family Eye Care is to provide our patients with the best services and materials. In this instance, we were unable to fulfill the needs for this particular patient. Having said that, we offered a full refund to the patient for both their glasses and their exam. The patient has accepted this as a satisfactory resolution. We always appreciate feedback from our patients as this helps us to become a better optical provider.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Dr Tavel Family Eye Care on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.