Bakeries >Don Giovanni's Classic Bakery
346 W Street Rd, Feasterville Trevose, PA | Directions 1905340.155421 -75.010469
Mon - Fri, 9am - 8pm; Sat, 9am - 7pm
absolutely deplorable customer service! The owners are so incredibly rude and disrespectful they clearly don't care if customers return. They ruined a work luncheon today. they delivered a pre-ordered (by 2 days) and pre-paid food order over an hour past the time requested (for an hour long luncheon). i called twice regarding the missing food and they lied to me telling me it was on the way. they are only located 5 minutes from my workplace. when i explained the the luncheon was over and i no longer needed the food, as everyone had already returned to work they took attitude with me for "not understanding human error". They never once offered an apology or attempted to rectify the situation in any way. I requested my money back and the owner actually hung up on me!
Smells Delicious... Taste Even Better – As soon as you walk in the door you are greeted with all kinds of pastries, cakes, pies, cookies, cream puffs, cannolies, etc... then you realize you are smelling fried eggplant, chicken parm, pizza..etc I bout a dozen of the pepperoni garlic knots for 5 bucks and they were scrumptious! The dough was fresh with just the right amount of garlic and the pepperoni wasn't greasy at all. the side of sauce on the side was a bonus, also delicious. I actually preferred them without the sauce. The vanilla cream doughnuts are fantastic. best I've had. Chocolate covered cannolies... what can I say, they were to die for... light, creamy, and sweet! Everything I bought was delicious. I can't wait to try the fried eggplant slices, pizza and Stromboli. I will defiantly be going back and soon.
p.s. - I'm not sure who wrote the bad reviews on here, I'm guessing a disgruntled teenage ex-employee?
I found the staff to be pleasant and very courteous.
YUCKKKKKK – i never do this-give negative commentsor any comments at all,but my experience there was the worst.So i decided to share.After expalining to the owner what i wanted, he gave me: "I PASS", turned around and walked away.I am wondering how his arrogant and rude nature brings the business.Never will be back!!!
Has this building ever been inspected? – The owners are rude and obnoxious. They think whatever they say goes with total disregard for anyone else. If you decide to go inside this building, you're taking your life into your own hands. The building, electrical wiring, refrigeration, additions were built and/or completed without proper permits and variances. Not to mention, nothing has ever been inspected. Wonder who's getting the kick back in Lower Southampton township?????? Possibly the zoning office?
"HORRID & Abusive" Customer Service and frozen cakes – #1 I spent $259 for 2 cookie trays and a double layed sheet cake that was paid for in full the week prior. Not only was the second layer frozen so that I couldn't cut it for my guests, but the bottom sheetcake was soggy and waterlogged and fell apart. It was awful and I was mortified!
#2 On the day of our party, my husband only received 1 of the 2 cookie trays that were paid for. When I called the bakery to say there was a tray missing, the owner accused my husband of lying and claimed she saw him put it in the car, then said she saw him drop it in the parking lot and leave and later changed her story to "he must have lost it." I really thought it was a joke. She continued to be verbally abusive, but agreed to put together another cookie tray "on her". I had a guest stop by on their way to the party to pick it up and it wasn't even close to what I ordered and paid for.
#3 I returned to the bakery on the Tuesday morning after to discuss the incident with the owners. I can't even put into words how they treated me. I had my receipt out to discuss it and they both started screaming at me. They said they didn't care how much I spent and told me to get out. She flew around the counter and proceeded to shove me to the front door screaming like a maniac that they gave me a cookie tray "on them" and they didn't need my buisness or my families. The most repulsive couple in buisness that I've ever met. They should be shut down just for claiming to be a family atmosphere with the language they used.
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