Hopkins Appliance SVC

(919) 571-7575

109 Ramblewood Dr, Raleigh, NC | Directions   27609

35.834246 -78.640039

 
Major Appliance Repair, Appliance Repair  more

Neighborhoods: North Hills

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Owner verified business
 
 
 

Reviews for Hopkins Appliance SVC

5 months ago

Horrible Service

Scheduled a refrigerator repairs with these guys and really regretted it. The techician began defrosting the freezer with a hair dryer, left it unattended while he went out to his van and incidentally melted one of the panels. He apologized but offered no replacement.

Recommends
5.0
over a year ago

Great Service – Our Kenmore dishwasher stopped working. Sears wanted $129 to walk in the door. I called six other places and left messages. I don't begrudge service companies who don't personally answer the phone, voicemail is cheaper than a receptionist., as long as they return the call. Hopkins was the first of two who did. (Hopkins was also one who provided a cell phone number for emergencies.)

They were available early the next day. They gave me a 30 minute window and came about 5 minutes early, tolerated my inquisitive dogs, and diagnosed the problem, a heater and control board, within about 15 minutes.

Greg didn't take money for the service call at that time and said he'd call me that afternoon with a price quote for the parts. He called that afternoon and we settled on the following Monday morning at 7 which was very convenient for me. They arrived as scheduled, still tolerated the dogs, and got the unit working in about 40 minutes. The total cost, parts and two service calls was $119, but there's more.

About 10 days later the control panel started acting up. Some of the buttons didn't work and the indicators were showing incorrectly. I called him at 7:00 PM on Christmas Eve. He called back on the first workday after Christmas and arranged a return visit.

Again, they showed up right on time. He knew exactly what was wrong and replaced the electronic part in 20 minutes, No charge.

Some places don't warranty electronic parts. Some places never step in the door without charging you. Hopkins appliance did both. Some places won't give you a service window shorter than 4 hours. Hopkins' service windows were 30 min to 2hrs and they were always on time. Greg also called the day before to confirm each appointment. I think that's great customer service!

Hopkins Appliance is the one I'll call next time.

Recommends
5.0
over a year ago

Excellent Service – We replaced the appliances in the kitchen back in May 2010. Right away, we had problems with the refrigerator and the microwave. We were told Hopkins Appliance is the service rep for the microwave.

We called Jim. He came out the next day, identified the problem, and corrected it. He was prompt, courteous, and well versed on appliance repair. While he was there, we ask him to correct the problem with the refrigerator, which he did.

Jim and Greg have been back twice since then to correct other issues, one factory related and the other user related.

These guys are awesome. They are professional, well mannered, and very responsive. I have recommended them to other people and will continue to do so. It's not often you can find someone you can trust.

Wish I could say the same for car repair! :)

Frank

Recommends
5.0
over a year ago

Definitely saving this number. – Greg at Hopkins Appliance is the BEST! He fixed my leaking dishwasher when another area serviceman had thrown in the towel. Greg was ON TIME, polite, and knowledgeable. I especially appreciate him telling us that he'd stay as long as he needed to figure out the problem. And he did! Finally, his prices were GREAT. I have given Hopkins' number to my friends and will continue to do so. I don't look forward to one of my appliances breaking, but I know Hopkins Appliance will make the ordeal as easy as possible. Thank you!

Recommends
5.0
over a year ago

Fast, efficient, and friendly service – Fast, efficient, and friendly. One night last week my refrigerator stopped cooling. It was after hours, so I left a voicemail message with Hopkins. They called me first thing in the morning, and before the morning was over my fridge was fixed! The repairman was friendly and professional, and he charged a fair price. I would definitely use Hopkins again.

Recommends
5.0
over a year ago

Top notch service – The ice maker in my Whirlpool fridge quit and I was referred to Hopkins by Whirlpool's extended warranty department. Jim came and fixed it within a day or so. He even covered his shoes with booties before he entered the house and took great care not to make a mess of any kind.

After he left that same day, my Whirlpool dryer quit which was not under warranty. He found that the motor was bad and was able to get a new motor in within a few days and replace it.

They are more than fair with their pricing, do excellent work and do what they say they're going to do. Highly recommended and I won't call anyone other than Hopkins for appliance repair again.

Doesn't Recommend
1.0
over a year ago

terrible service – I used them through an appliance store ,and I also got the run around on a mistake that they made. It was obivouisly the wrong part and they refused to replace it. They will not even take the time to call you back when they say they will. I would never recommend them to anyone.

Recommends
5.0
over a year ago

Best customer service! – Great Service! i called to have my dishwasher fixed and they were very flexible with times, and prices were very reasonable. Will definitley call agian!! Efficient and friendly!

Recommends
5.0
over a year ago

Great customer service – i had a great experience with hopkins appliance. it was my first time calling them, and i will continue to call them for all my future repairs. They were prompt, and very polite. They even called me right before they arrived so i didnt have to wait around for them all day. They were also very affordable. i would highly recommend calling Hopkins Appliance service to anyone.

Doesn't Recommend
1.0
over a year ago

Bad Service – We used this repair service through the recommendation of the appliance store. They replaced a part that was incorrect and then refused to accept their own warranty. They lied to us about when they were coming to our house and became rude when we demanded they fix their mistake. I would not recommend them.

 

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