Duke's Tailor

(919) 480-8998 | View Website

4701 Creedmoor Rd, Raleigh, NC | Directions   27612

35.846024 -78.680328

Open Hours

Mon-Fri 10am-7pm

Sat 10am-3pm

 
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Neighborhoods: Northwest

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Owner verified business
 
 
 

From The Owners of Duke's Tailor

Alterations and custom-made apparel for men and women with a specialty in wedding attire; rush services available.

Reviews for Duke's Tailor

Recommends
5.0
over a year ago

Thanks – I like to thank the nice lady that is working @ Duke's Tailors for doing my alterations on my suit for free awhile back when I was unemployed. On top of everything else, she had them done for me the same day. I got the job the very next day. :) I went back a couple of weeks later and tried to pay for my alterations but she refused to except my money. She told me in broken English that "it is blessing to me, I give and help you and God help me back" . She was great and very understanding. I will continuing to give Duke's Tailors my business for all my tailoring needs and recommending to everyone that I know. However, customer 2345 complained that the lady charged a dollar more for paying CC. and called her dishonest. As a banker I know that if a merchant is excepting CC do pay a very highly fee. Four items for $23.00, that is very reasonable. You cannot buy 4 items for that price even you are shopping @ Walmart. I am shocked at some people these day. Minor stitching or not, someone has to do those stitching. Sorry, the review on customer 2345 is not helpful. Sound like she or he is a nag or just simply had a bad day. Again, thanks Duke's. :) Oh, by the way, customer 2345, if you need that dollar so bad please give me your address and I will put a dollar in the mail. :)

Doesn't Recommend
1.0
over a year ago

Dishonest – I took in four items which needed minor stitching. While the work was completed to my satisfaction, I was blown away by the behavior of staff when i went to pay. She asked whether I wanted to pay with credit or cash, and I replied with credit. While ringing the charge up, she tells me that it is $23. I remembered that the total amount was actually less than that, and when I protested, she quickly said that the credit card adds an additional dollar and that there's no way she can take the charge off the card once it's been rung up (which she was doing during this conversation). I was incredibly insulted that she'd be so dishonest me - first lying about the total price, then lying about the credit card charge (or at least not disclosing it BEFORE I gave the card) and then lying about not being able to undo the charge. There are many other tailors out there that produce quality work, and many are much closer to my house. She's lost my business.

Recommends
5.0
over a year ago

Free alteration for unemployment.. Wowow – Just need pair pant alter and its free. They did wonderful work. Every thing turn out great. Surely will be back. Very nice staffs. Thank-you so much....

Duke's Tailor offering free alterations for unemployed workers looking for a job. If you can show proof that you have been unemployed for at least three months and show proof that you have a job interview arranged, Duke's will do free alterations on one pair of pants, one coat OR one business suit. Please see their website for more detail.

Recommends
5.0
over a year ago

Excellent - Could not ask for better service – Bridal store had to re-order my wedding dress size. I went to Duke's Tailor for my alteration with only one month to do my gown alterations. Duke’s Tailor was able to squeeze me in for two fitting dates. Alteration on my gown hemming, side and bustle turn out perfectly. They did an excellent job. I highly recommended any bride to Duke’s Tailor.

Doesn't Recommend
1.0
over a year ago

Horrible--AVOID AT ALL COSTS!! – My biggest mistake was going to Duke's Tailor--At first Anna and her mother were very nice and accommodating; they appeared to be very knowledgeable regarding alterations of wedding gowns and told me my wedding dress would be perfect. As it turns out they are not as experienced as they would like you to believe nor do they have first-rate customer service. All was well, until it was time to pick my wedding dress up. Imagine the excitement and then the disappointment when it is not ready. The first time I went to pick it up, it was not ready at all; in fact, it appeared that they had not even worked on it since the last time that I was there. I scheduled another appt and told them not to worry about it, as I had a few more weeks. Anna insisted that I schedule the appt two days later because she was concerned and wanted to make sure that I had my dress with enough time before my wedding...I thought to my self “WOW”. Two days later I came back for my appt, and guess what my dress was not ready at all—I could see them still working on it in the back. She called me to the back and told me to try on my dress. I did and wore it for about 2 hours while she finished the alterations!! I took it home and tried it on again and noticed that the bust was too short, and the back of the dress was not the same as before. I took the dress back the next day and she said that there was only one way to fix it...The "fix" sounded crazy so I called around and confirmed that it was a half/fix and that it would not work at all. I called Duke’s back and told Anna and requested that we consider an alternative to correct the problem. She was resistant to this idea—at this point I informed her that I had an appt with another tailor and requested a PARTIAL refund. She immediately got upset and accused me of not listening and blamed my body for the problem with my dress. She told me, and I quote, “I’m not giving you a penny back" and hung up the phone. No more than two minutes later she called me back and left a very hostile message saying, and I quote "please do return any phone call and please do not call Duke’s Tailor to harass us or we will call 911”. I guess this was her way of telling me that they would not fix their error with the alterations nor would they be willing to reimburse me. I am now three weeks away from my wedding and my dress is worse than it was when I brought it to them. I regret ever making the decision to go to Duke Tailors! I hope that you will learn from my mistake and AVOID this place at all costs.

Recommends
5.0
over a year ago

Fast Service and quality works. Highly Recommend – I was in town near Crabtree area for a business meeting. My luggage was lost during my flight from Atlanta to Raleigh. Had to purchase two suits and couple shirts and slacks and needed for the next days to wear to the meeting. Duke?s Tailor did excellent job all my clothes. My clothes were ready the next day. My appreciation to Duke?s tailor. Highly recommend!

Recommends
5.0
over a year ago

another victim of "fuquayeditor" – Warning to all local businesses: I am writing to let you (the readers) beware that Duke's Tailors is not the only victim that "Fuquayeditor" has complained about the prices and services. She was rude, disrepectful and mean. Also, I don't know the people @ Duke's Tailors but "the old lady" has a name. As you can see, she was unkind and tried to cheat all her vendors that she had dealt with. Thumbs up for Anna for REFUSING service to "FUQUAYEDITOR". By the way, The name of the "Fuquayeditor" is STACIE MAJORIA. All RETAILERS BEWARE OF THIS PERSON.

Doesn't Recommend
1.0
over a year ago

AVOID Duke's at all costs. Don't be fooled: Not worth mistakes and rudeness – If I can pass only one nugget of information gleaned from my wedding planning experience, it would be DON'T TAKE YOUR WEDDING GOWN to Duke's tailor's.

I took my expensive gown to Duke's Tailors on Creedmoor. The tailor pinned my dress at the hem, which was slightly too long, and the sides of the skirt, which were slightly too wide. She also suggested we take in the chest a slight amount - she insisted it was no big deal and would be easy to fix.

2 1/2 weeks later I got a call from Anna quoting the fee at $280. I was SHOCKED!! Their website listed wedding gown alterations as: $35 for sides $60 for hem. (Since then, Anna has removed most all of the prices).

After I objected to the fee (my dress had NO detail, thus no complications, on the skirt sides or hem), Anna dropped the price to $150 (i told her not to work on the so-called "easy" chest). BTW - She also quoted me $100 for pressing. My new tailor is only charging $40.

After realizing that Anna was SERIOUSLY inflating prices, I called the next day and asked for an estimate on a ballroom bustle. Anna flat out refused to give me an estimate and suggested I go elsewhere if I "was going to give her this trouble." I gladly agreed.

I found numerous mistakes when i went to pick up my gown. I thought, based on these other reviews, that they would at least do a professional job! Not!

The hem on my gown was too short (several inches off the floor) and they had also forgotten to hem the inside slip, so it was long. Also, the skirt was still too big. The old lady said she could fix it but I did not trust them after this awful experience & I had already made another appt. with a competent tailor who had no problem quoting prices.

when I called Anna, to try to settle the dispute, she refused to let me speak and hung up on me. She actually said I WAS THE PROBLEM. DON'T let Anna's reply to this review DISCOUNT THE TRUTH.

The ONLY 2 "PROBLEMS" I posed were: a) objecting to being overcharged and b) requesting an estimate.

Recommends
5.0
over a year ago

Incredible service! – Though I can't speak for other users and reviewers, I CAN say that my own personal experience with Duke's has been nothing short of incredible. While Tracy is always a delight to work with - she remembered my name the second time I came in, which I should note was months after the first time - I've gotta say that today has truly defined my experience with Duke's. I had a friend's wedding to attend this evening and decided to wear a suit that I had altered four years ago. I tried it on last night and quickly realized that I'd need alterations made if I'd want my best. So - I came in at 10 this morning (when they open on Saturdays), asked Tracy if she could take in the sides on my jacket and a little bit at the waist of my pants, AND have it ready for tonight. She said yes. I was thrilled. She told me to be back at three. As the day went by, I had errands to run all over town and got back at five not realizing that when she'd told me three o'clock, that was when they were closing. Though the OPEN sign was turned off, I stepped in the door and found Tracy, still there two hours after closing, waiting around for me. Talk about costumer service! I don't think I've EVER experienced anything like that before! The alterations were perfect and I made it to the wedding in style! I can't thank her enough!

Recommends
5.0
over a year ago

Best Tailor In Town – I own a store at Crabtree Valley Mall. I send all of my clients to Duke's Tailor, they are professional and do quality work. What more can you say?

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