Durham >Small Appliances > Alexander's Sewing & Vacuum
1720 Guess Rd, Durham, NC | Directions 2770136.019568 -78.913911
Monday - Friday 10am - 6pm
Saturday 10am - 3pm
I was glad to see the following review as I had the same experience. I had paid $185 to have maintenance done on my sewing machine 2 yrs ago and had heard the same man speaking very harshly to another customer. At this particular time I was waited on by a woman who was very pleasant. 2 yrs later I was having problems with my tension and called to see if I could bring it in, at which time the man answering the phone said to come in. Unfortunately, when I got there the old man laid into me without even looking at the machine except for the threading of the top thread which had come loose from being moved around the house until it was put in the back seat of the car and then the trunk. I tried to explain but he just yelled at me. Of course I tried to rethread many times and I have been sewing steadily for 2 years so I know how to thread it. He slammed things around and scowled at me until I just had to walk out. My friend and I could not believe a person would be allowed to work there but I think he may be an owner as it is a family owned store. What surprises me is that both times he berated a customer, the woman working there did nothing. The man is sick and impossible. It's not worth anyone's time to fight back to defend themselves. These kind of people are irrational and unable to see anything wrong with themselves; they feel they are totally in the right. I am so glad someone else wrote a review because even though I did not provoke the anger it still baffled me and I keep wondering if there was something I could have done differently to avoid the situation. Thank you Jessie for making me feel better about the whole situation in that I didn't do anything wrong. I also wrote a review on their Facebook page but I doubt the store pays any attention to the reviews because the man is still there.
What a waste of time. – What an enormous waste of time. my Dirt Devil. He was condescending, contradictory, and flat-out rude, insisting on saying what we were essentially agreeing on (I told him up-front that I suspected I'd put the vacuum back together wrong) in his own words, making me sound wrong, which I was not. He didn't listen at all, and actually raised his voice when I tried to take my machine and leave.
He identified the problem (which I had tried to point out in the first place), but wanted $45 to take the machine apart and put it back together. He showed me a "mid-range" Miele for $499, and didn't seem to have any advice when I told him that friends of mine recently bought a good model Miele for $350 at a store across town. I left after that and he made no attempts to help me further. WASTE OF TIME!
This man may just be bad face-to-face, but he is a liability to the business.
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