Rooter Plus

(888) 834-8251 | View Website

5834 Bethelview Rd, Cumming, GA | Directions   30040-6312

34.167207 -84.179423

Open Hours

24/7

 
Plumbing Contractors, Inspection Services, Business Services  more

More Categories: Heating & Air Conditioning, Heating Contractors

Residential Construction Services: Handyman

Plumbing Contractor Services: Septic System Installation, Septic System Repair, Septic Tank Cleaning, Septic Tanks

Payment Methods: American Express, Cash, Discover, MasterCard, Visa

General Info: Shop Online

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From The Owners of Rooter Plus

Reviews for Rooter Plus

Doesn't Recommend
5 months ago

Had a clog in the main drain going out to the septic tank. Called Rooter Plus and was immediately told that the septic tank probably needed pumped out. Techs came out and the fun started just as soon as they got the lid off the tank. Was told that there was no bacteria in my tank and that special equipment would be needed to empty the tank. The $195.oo charge suddenly jumped up by $150.oo. Cleaned the tank out and then proceeded to "inspect" the drain field which of course was damaged and needed a "foam chemical treatment" to make it right. Now we're talking $4500.oo with some additional odds and ends. Put the brakes on right there. Then came the negotiation. Offered me a senior discount even though I am not a senior. That brought it down to $3500.oo. When I balked at that, they "sort of" offered me $2500.oo. When they figured out the game was up, they checked the flow of water into the tank and said it was flowing "a little" which confirmed my initial impression of a clog in the pipe. I asked them to clear the pipe and was told "NO! We're not plumbers. We just work on the tank." At that point I sent them on their way. They replaced the lid to the tank and just pushed the dirt over on top of it. Didn't even attempt to smooth it back out or restore it to the way it was when they dug it up. I guess they figured they had made all the money they were going make off of me so they half-assed their way out of their. Ended up calling another plumber to come out and clear the pipe which fixed my issue. After I did some research on my own about septic tanks and what was normal and not, I discovered that my septic tank looked totally normal. They get in with a low initial price then it's up-sale city after that. Beware of this company. They are not honest and only interested in making as much money off of you that they can.

6 months ago

$195 my ass,more like $800.will never use them again,lesson learned

9 months ago

They did a great job on fixing the piped on my shower last weekend. I called on such short notice and they complied in a very professional manner.

10 months ago

dont ever hire this company they are a rip off

Doesn't Recommend
over a year ago

Cheapest in town they say.....until they pull onto your property and tell you something is wrong and threaten you with a lien on your property. The owner of this business must have tiny balls cause a real man would never do this to people. I ended up calling someone else who told me the truth, fixed the problem, charged me little and was very polite. Even though I ended up paying two companies....I atleast got honesty from the others they treated me like I was a real person. You're asking for trouble if you call these folks. Please do your research first. Read all the reviews.

over a year ago

I hire this company (Rooter Plus) on may 2012 to empty my septic tank, they charge me 580.00, their add said 195.00 for 1000 gallon tank and 295.00 for a 1500 tank, their plumer assume right away that my tank was 1500 tank and charge me 295.00 and the extra labor 200.00 plus tax and everything else they charge total 580.00. After 9 month now my septic tank started to back up, I went to the environmental office to get a copy of my septic tank and they gave me a copy of the size of the tank put in my house and it was 1000 gallon tank. I call Rooter Plus to let them know that they overcharge me and they said that they will come back to my house and empty the tank and will give me 100.00 credit. They cancel the day of my appointment and they told me that they will reschedule for the next day and at the last minute they cancel again I waited for 2 days for this company to come and nothing, I requested for my 100.00 refund to use it towards the next company I am going to hire, I hope to get the check, but not sure with this company. Please do yourself a favor and don't hire this company, they are taking advantage of people, I am going to put a complaint in the better business and hope they do something about them.

over a year ago

Do you have septic tank problems? call ROOTER PLUS /// they lie about every thing .Number 1 flush and clean the septic tank without water because they broke my water pipe and water was cut off the entire time they were here. Number 2 jetted line-wrong again no water. 1800.00 for what? a few hours later I had the same problem water came up in shower the same as before . They sent a plumber and snaked the drain and this fixed my problem. Number 3 they cut the cable, was without internet for days--no apolygy . I called and lady wasn't there that takes care of these problems call back Monday guess what they didn't jett the lines so she finally came down to 900.00 an the final breakdown was 350.00 for a dry flush on septic tank 600.00 for plumber. expensive plumber 600.00 an hour.--How do they get by with these lies??? Im sure there are honest people out there. so stay away from ROOTER PLUS.

over a year ago

Biggest Rip-off; cheater: Please stay away from this company.

To pump a septic tank, the bait price was $195.00.

When 2 techs came, I told them that the depth is 4'.

Jorge said, "then it is $350". He didn't write anything down on the paper, but only $195. The total $350 is okay, I told him. Later on I found that $350 was only for digging dirt, not including pumping. After digging, he opened the lid of my septic tank, and found some roots. He said to cut all the roots out, it is $375. I was shocked, but it had to be done. So I said, "go ahead".

In a little while, I went to see what is going on, he is asking me to sign the paper that shows the total of $2,670.00. WOW!!

He said that $375 charge was for the equipment only; not cutting the roots out of drain pipes. I could not believe the way he cheat me. After my complain, talk and reason, I ended up paying $819.25 without getting all the roots out. This is way too much to pay for 750 gallon of septic tank pumping. The way this company run business is that everyone should stay away. I hope, no more consumer like me to be cheated by this way.

Doesn't Recommend
1.0
over a year ago

BIGGEST RIPP-OFFS EVER! – AVOID this company or you will likely be taken advantage of. They promise free estimates and then threaten to charge you a $260.00 "diagnostic" fee if you tell them their estimate is far to high and that you will be getting other estimates prior to commiting. The estimate I was given was almost $600.00 to simply repair a leaking water pipe. Since the material costs for such a repair is less than $10.00 and the labor time less than an hour, I was being ripped off by amost $500.00. The technician became angry and told me that I was trying to take advantage of him by having him do a free diagnostic (this was supposed to be a "FREE" estimate). When he saw that I was determined not to pay such a fee he adjusted the price by by about 20% which was indeed still to high. I only agreed to have the work done by this unethical company because of the hassle of finding an honest repair person do do the job at a reasonable fee and because I couldn't use my water without fear of water damage until the leak was repaired. Since I had already waited several days without regular water, I was rather forced to make this rash decision. I can at least say that the repair seems to have been done correctly although, I most certainly was taken to the proverbial cleaners. I recall that the last time I had such a simple water leak repaired it cost less than $100.00. Of course that was about five years ago. I suppose plumbers don't intend to suffer as most of us have during poor economic times. Needless to say, I shall never use or recommend this company.

Doesn't Recommend
1.0
over a year ago

DISHONEST!! – I called to have my septic tank pumped. They did come very quickly, but within 5 minutes of being here, the tech (Richard) diagnosed a $2500 "problem"- and this is before he even located my septic tank!! I asked about some water that was collecting in the front yard (septic tank is in the back yard)- wanted to see if he had an idea where the water might be coming from. He immediately and confidently tells me it is sewage, not water- that my fill lines wrap all the way around my house and down the front yard down to the road and they are blocked and need a chemical treatment and possibly more. He tells me this will START at $2500 and could go as high as $8000!!! That's insane!! When I ask about obtaining a plot of my septic lines to verify there are fill lines running where he says they are, he dismisses the idea and says it wouldn't change anything, the work still needs to be done. When I tell him I am uncomfortable with this and not prepared to spend that kind of money today, he cops an attitude and tells me if I want to waste $200 to have my tank pumped, he'll do it, but he doesn't agree. I told him that was in fact all I wanted and he finished the job with a major chip on his shoulder.

Side note: my husband and I dug down where we thought the leak was coming from and found a 1" plastic pvc pipe coming from the house which was actively draining clear water- this turned out to be a drain from our upstairs air conditioner unit. Also, I obtained a plat of my septic system and fill line DO NOT run in my front yard. Unbelievable.

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