Brandon >American Signature Furniture
161 Brandon Town Center Drive, Brandon, FL | Directions 3351127.93708 -82.323813
M-Sa 10am-9pm, Su 11am-7pm
Horrible Experience – We purchased 11 pieces of furniture from American Signature - Brandon, Fl on 7/7/08 and were told all pieces were in stock and would be delivered on Friday. Of the 11 pieces purchased in cash and paid in full - 7 pieces were damaged, defective or not delivered. One night stand was not delivered because it was mysteriously not in stock (when I called asking why, they stated they had 199 of those items in stock). The swivel chair was not delivered because it was noticeably damaged and was not loaded onto the truck. The armoire, aside from being chipped and scratched (the chair must have been horrendous if they didn?t notice this damage);looked as if it was built by 3rd graders. The doors were askew and they would barely close. One of the TV cart's doors would not close. The chaise lounge leather was defective (I was told they would come out a week later to look at it to determine if they would repair it or replace it. What?!?!?!?). I ordered the King size bed and chest of drawers package.I received 2 king size beds and NO chest. After a lengthy and frustrating - what I call a fight - with this store they agreed to credit the price of a night stand and the delivery fee. I was somewhat satisfied with this solution. My husband took ANOTHER day off from work for the replacement delivery. The night before the 2nd delivery we received a message stating the armoire and TV cart would not be delivered as it was damaged. After another ?fight? with the operations manager of this store (I wasn?t even asking for additional credit. I wanted the chaise replaced with the rest of the furniture. Not repaired.), we agreed that they would come with an empty truck and pick up all of their 2nd hand, less than Salvation Army quality, over-priced furniture and credit my account in full. American Signature?s furniture is not only over priced in comparison to the quality of the furniture (obviously); Their staff has extremely poor customer service skills.
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