At The Beach Tanning Sprstr

(405) 732-3121 | View Website

1701 S Air Depot Blvd, Oklahoma City, OK | Directions   73110

35.447897 -97.406470




Reviews for At The Beach Tanning Sprstr

Doesn't Recommend
over a year ago

Screwing me with my payments! – So, I started my membership at At the Beach summer 2008 by signing a contract and having them take monthly widthdraws from my bank account.

Well the last several months they haven't been withdrawing money from my account so I just assumed that my membership was up(since it had been about a year). Well, I go into one of the stores to see if I still have a membership and to cancel that membership or freeze it since its almost December and I don't need a tan in the winter. Turns out that they have been charging my card and it has been getting declined because I had to get a new debit card because mine got stolen. I understand that I am responsible for giving them my new card number. But! Instead of trying to contact me to resolve the problem, At The Beach decides that they are just going to keep charging my old card and charging me extra since it kept getting declined. Now myself as well as my husband owe them about $167 a piece because they also failed to contact him about the situation. Keep in mind I would never have known about if I didn't go in to cancel my membership in the first place.

Another thing that really ticks me off is that I tried to change my last name and address several months ago because I had just gotten married and moved. I'm talking several months as in like ten months ago and they never changed it. So if they would have changed all my information when I asked them to in the first place this wouldn't be happening and I'd still be a satisfied customer. So everytime I went to tan I had to give them two different last names because I wasn't sure what name they had me under. When I asked the associate why it was taking so long she just told me that it was something corporate dealt with and she had no control over it.

Now I would like some opinions. Do you think that it's OK for them to keep charging me like this without trying to contact me? I mean, I've gone in several times to tan while this has been going on and the store associate didn't bother to mention that my account was two months overdue. Nobody at corporate tried to email me, they said that they tried to call me on October 13 and they said I answered and said it was the wrong number. But, I am 100% positive that they didn't call and I certainly didn't answer because I checked my October bill and there is no call from them that day. So they lied too? Awesome, great way to keep loyal customers. NOT! Is that how you should run a business? Has anybody else experience this BS?

Doesn't Recommend
over a year ago

Run as fast as you can in the opposite direction! – I won a free week of tanning through a local radio station, so took my coupon in to check it out. I was told that they would waive my $85 membership fee in lieu of the free week if I signed a contract. I did so, and agreed to unlimited tanning at $63 per month. Well, it didn't take long to figure out that the beds suck, and you are "forced" to purchase their products in order for the beds to tan properly. What a load of crap! I am now taking them to court to break the contract, because no one from corporate will call me back! Stay away from these scammers!!! I feel like rating them one star is being generous.

over a year ago

A great place to tan – I have been tanning with At the Beach on and off for years, even back when they only had 3 locations and were open 24 hours. What I enjoy about tanning there is the great choice of beds and the fact that they offer monthly plans where I can pay one price monthly and tan as much as I like.

I have had had both the long term membership, and the short term membership and each had it's advantage, but I never felt like I had been tricked or cheated into purchaseing a membership.

Doesn't Recommend
over a year ago

STAY AWAY FROM AT THE BEACH – I had filed for the 24 hour cancellation policy due to medical complications. I was told that all I needed to do was send a letter explaining my situation and have it postmarked by the next day and my account would be terminated and I would not be charged. I did exactly what I was told only to find that I was still being billed. I immediately called the corporate office and was informed by an incredibly rude lady CINDY in accounting, that my letter was never received! I began fighting her on this and she said that she would look for it again (only not right then). Several weeks have passed and Cindy has yet to call me or return any of the numerous messages I have left her!! Everyone else working there is completely useless and tell me that they don't have the authority to look into my issue! I am now being charged for service that I cannot medically use despite the fact that I did everything I was told I needed to in able to terminate my account. This company has absolutely no concern whatsoever as to pleasing their customers. Please do not fall into the trap like I did and be stuck feeding this terrible company your money!!

Doesn't Recommend
over a year ago

Bad customer service, unclear contract practices – should have checked them out before I got a membership and had to file my own complaint with their corporate office (they've had 246 complaints in 3 years): Read on...

At The Beach Tanning

Based on B B B files, this company has an unsatisfactory record B B B Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the B B B is based on the experiences reflected in B B B files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern B B B Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the B B B, or failed to discontinue unauthorized use of the B B B name and logo, a Federally protected trademark.

with the B B B due to a pattern B B B Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints and has failed to correct the underlying reason for the complaints.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The B B B processed a total of 246 complaints about this company in the last 36 months, our standard reporting period.Of the total of 246 complaints closed in 36 months, 147 were closed in the last year.

Doesn't Recommend
over a year ago

Untrained employees/unhelpful store managers – I am in the military and my wife frequents -At the Beach- . I was scheduled to deploy so my wife was going back home while I was deployed, so she went to set up auto-debit about five months ago. She went to the store and filled out the paper work with the male that was working that evening. Then she went tanning that same evening. She finished tanning and left. In the upcoming weeks she went back to Washington. All the while the paper work was never processed and late fees started to accrue. When she did return back to Oklahoma after most of the summer she wanted to go tanning. She went to the store and was informed that she had racked up over $300 worth of late fees. She was surprised because it was supposed to be on auto-debit. She did not go tanning that evening because she would have to pay the erroneous charges. She then got in touch with the store manager and explained her situation. The store manager told her that her employees know the process for that paper work and did not make a mistake. She told my wife that she would have to pay all of the late fees. My wife feeling that this was unfair that the store manager feels that her human employees don?t make mistakes. The store manager then implied that my wife was the type of customer that she deals with all the time that are delinquent on their accounts. After some conversation wife agreed to pay the late fees but no longer wanted to tan with -At the Beach-. The store manager told my wife that she could pay the late fees but would not end the contract. My wife asked the store manager if there was another person that she could speak with, possibly another manager and the current manager told her " I am the boss!", and her only option was to pay the bill and live out the rest of the contract whether she tanned or not. That is where we are at in this moment and time. It is disappointing that in this day and age people assume the worst and will not listen to the truth sometimes.

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