Allen >Optical Goods > Modern Family Vision
906 W Mcdermott Dr Ste 120, Allen, TX | Directions 7501333.102323 -96.683953
Mon 09:00 AM-06:00 PM;Tue 09:00 AM-06:00 PM;Wed 09:00 AM-06:00 PM;Thu 09:00 AM-06:00 PM;Fri 08:00 AM-05:00 PM;Sat 09:00 AM-03:00 PM
Kim, thank you so much for taking the time to help me on Saturday. You and Johnny were so wonderful and I sincerely appreciate it. Thank you also for taking the time to type out all the things wrong with my glasses, so I could bring that to the other office which I will be doing today.I guess this is a lesson learned. Thank you both so much again.
I went in there this summer for my children's eye appointments, and they arrived 15 minutes early for their yearly eye exams. They said that they could only take 1 child, and that they didn't have time for my middle. So i agreed to reschedule. The second appointment went out fine, and I got my daughter her glasses. They arrived, and my daughter and I proceed to go get them, but they wouldn't let us. They said we had to pay a $60 fee, and wouldn't even be kind about it, and said "You have to pay to get your glasses" I already payed $330 for them, I will not pay another $60. It's not about the money, but they didn't even bother to tell me this before I bought the glasses. They were so rude about it, and asked me to go to the back and talk. It's been 10 days since then, and they haven't even given my daughter her glasses. I refuse to pay because they made the payment final beforehand and now expect me to pay a $60 fee? No thank you, i wouldn't recommend this place.
seriously if you buy glasses and pay for them, once you go pick them up they will charge you a fee to get them.
Dr. Eisenberg was very thorough and nice, and Kayla is very knowledgable and was extremely helpful on our options, acting on our behalf. Our thanks to both, and your entire friendly staff!
Keep up the great work! I loved being shown the different types of frames in the store. It was actually a fun experience!
I went to modern family vision for my eye exam and seen Dr. Castro, not only was she very nice and thorough but the entire office staff was efficent and knowledgable. They treat you like you are more than just a patient. I really felt welcomed and highly recommend to anyone looking for quality care and service.
I recently bought new glasses here and the same day they came in my car broke down and i had 439.00 in car repairs i owed 130.00 for the glasses i was prepared to just pay and cut back but when i was just telling the person helping me with the glass i think his name was johnny he offered put me on a payment plan and i didnt even have to pay for them till the end of July. WOW i wasnt expecting that. you guys are great.
I went here because they have convenient Saturday hours and since I work downtown I have to find a place open on Saturday. The Staff was great and I loved Dr. Castro. Kim and Lanette helped me with glasses and they are such fun. I felt like they were my best friends.
The OFFICE MANAGER Kim is RUDE and terrible, she filed the claim to the insurance very late and also collected the whole charge amount upfront. have no courtesy manners to talk to the customers. too bossy and uncivilized person. Be Aware !!!!
Ive been going to Modern Family Vision for several years. The staff has always been friendly and they greet you as though they see you every day instead if yearly. I love the way they make you feel like a member of the family. The other day I got a piece of metal in my eye sharpening my lawnmower blade. I called them and they said come in right now. I went in and the office was very busy but they worked me in. I GOT TO SEE THE DOCTOR IN ABOUT 15 MINUTES! Imagine how long I would have had to wait at the ER! Thanks Modern Family Vision..
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