El Paso >Real Estate Sales & Services > Integrity Asset Mgmt
8201 Lockheed Dr Ste 100, El Paso, TX | Directions 7992531.792789 -106.379408
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Tenants are treated like pests – We lived at two separate properties that were eventually taken over by Integrity Asset Management, and the difference of before and after is palpable. There is a common feeling among Integrity Asset Management tenants, and it's one of helplessness. We felt trapped, bullied, deceived, and many of our neighbors felt the same. Below are just a few of the many examples are this company's foul misdeeds, while we lived at Vista Village Apartments:
We had a dog addendum attached to our lease, and we paid an additional deposit to legally keep our dog on the property. A few years later, we received a notice on our door stating that the management would be searching apartments for unauthorized pets, and tenants would have the option of paying another fee or getting rid of the animal. Conveniently, the management happened to lose our addendum and record of deposit when we checked with them.
These kinds of bookkeeping "errors" were common. We once received an eviction notice on our door because the management had sent the payment to the wrong property. Yes, rather than call us and explain they were missing payment, they proceeded to evict us. It was only a little hell-raising of our own did the check mysteriously reappear. And even then, there was no apology for the nightmare they had put us through.
As other reviewers have mentioned, the air conditioners are poorly maintained, and rarely turned on until it has reached triple-digit temperatures. Filters are changed once a year (if that) and worn, loose belts are not replaced until they break . You will likely have to wait in the heat until they get around to fixing anything - only to have the same thing break a month later!
When we finally moved out - for no reason other than the escalating disrespect they showed the tenants - they seized our deposit, fabricating a ledger of charges that we did not owe. When these charges were questioned, the manager laughed us off and said we would be sent to collections if they were not paid within a week. Yes, a week! Sure enough, a week later, they sent it to collections.
As you can see from the other reviews, these are not isolated incidents of bad managers misbehaving; this is the corporate philosophy of Integrity Asset Management. Upon moving out, we sent a letter politely voicing our concerns to the executives of IAM. That letter, two voice-mails, and an email were all ignored. They simply do not care, and seem to thrive on the idea that they're screwing over their tenants.
If you enjoy living in a deceitful, ill-kept, police-state like environment, by all means seek out an Integrity Asset Management property.Otherwise, there are far too many options in El Paso to get trapped under this horrid company's control.
The only positive thing I can say is that, once you move out of a property managed by Integrity Asset Management, you will truly appreciate your next landlord. We have never been happier, and I imagine a lot of that has to do with IAM setting the bar so low!
Mountain Plaza Now Z Place – I lived in this property for three years. I made good friends and they will be moving out soon as well. The location is the only perk. My friends are telling me they are getting every one to voice out their concerns now so here is mine. There has been three different managers since I moved in which tells you how the priorities change!!! The first year it seemed okay the only thing out of control was security and maintenance but little things here and there. Then this big company took over Integrity I have seen some of their other properties and I think they expected these old but nice apartments to exceed those others.
The New Manager was the best!!! Young but very professional, tall blond girl Gloria I think was her name. She was getting on those maintenance issues like you wouldn't believe!!! The Apartments became the best they could her assistant was a bit young and inter herself so Gloria pretty much ran the complex herself she seriously had no help besides the extremely nice maintenance workers!!! One Day she was gone!!! out of nowhere she really cleaned the place up from them people and I cannot stress how professional she was!!! I felt so at home there I brought in two new tenants they felt the same as I did!!!
The New Manager was a TOTAL B#$H!!!! No reason she seems to try to be nice but ALL FAKE!!! Her DUMB assistant also had a run in with my neighbor over her not listening simple as that just hearing what she was saying. The Manager is professional in her own way but she is one of those SLUM landlords who its her way or the high way no matter what on any issue!!! NO COMPASSION AT ALL OVER ANYTHING!!! I heard her talk to kids like crap all the time!!!! SHE TALKS DOWN TO EVERYONE!!! Even if your talking to her about simple thing she is always talking down to you!!! So I left a few months ago over the bad management, cannot live comfortably!!! Yea one of those landlords who is hanging over your head for no reason she has nothing else to do for no reason
oh and during all changes my deposit was conveniently lost and I was billed for carpet cleaning when I had just done it with their company and showed receipt. I paid it so I wouldn't have to deal with their bs!!! they have their heads up their ass and never listen its their way or the highway total bishes!!!
Great Mgmt – I live at one of the Integrity properties now and lived at another one for 2 years before. My job transferred me to a new location on the other side of town. I went to the office to talk to them about my contract. The people in the office called several places for me to look at and gave me info on several places to start. I got an apartment at another of their complexes and they helped make it an easy move. They always took care of me at the other place and now I've been at the new place for 3 months and am happy with the mgmt here too. A few weeks ago, my dog had run away and someone found her and told the office. The manager called me at work to see if it was ok to return her to my apt for me. That's definitely great service. I wouldn't rent with anyone els
Very Satisfied! – I live in Desert Tree apartments I am very satisfied, happy and glad that I live there.People are very nice.Also the people that work their are really polite.I dont think im going to move again its a very peaceful place.
omg!!! – first of all I have lived in el paso for several years in different apartments and have never ever ever dwelt with this before. let me tell you the story........... OVER A YEAR AGO i lived in one of these properties always paid rent on time never had issues personally with nieghbors etc. the huge flood in august caused severe water leaks and damage from the roof caving in and ruining carpet and my furniture from master bedroom. so severe that there was MOLD growing on the ceiing. every month starting october of same year we would let managment know that they need to come fix the roof...they would keep putting it off and off and off. it got so bad that the downstairs nieghbors had damage from where the water leaked from our room to there downstairs room closet. we finally decided to move out AFTER THE LEASE WAS COMPLETED IN MARCH and turned inour mail keys and apt keys. as we turned them in the property manager (ALWAYS BEEN VERY RUDE) SAYS THAT WE HAVE HAD A DOG and major property damage in the time we lved there. we have never ever ever owned a pet and the only damage was the floor where they never fixed the roof and the leakage. to make a very long story short They charged my 1300.00 in property damage and wouldnt work with us knowing dang well it wasnt our fault. Also found mold on my lungs from breathing in the leakage and mold from the roof that was neglected and never fixed they have ruined my credit and i am unable to rent anywhere in el paso because of there negligence. Well I have a great lawyer and we are now proceeding THIS property for health bills compensation and to clear my record of which they lied and ruined my credit... do NOT rent from this property they will screw you over..
Renters watch out! – As for hiring this company to manage property, of their service, I am not knowlageable. However, as a tenant of one of the properties that they manage I am completely disenchanted. Safety and comfort do not seem to be of high concern as I have had to call the police for 2 assaults to my 8 year old son, and no action was taken by the manager. Secondly, more times than not, when I leave for work at 9:30 pm I am frequently barricaded in by teenage boys that pretend not to see my car (there are 3 entrances into the complex but the gates are closed and locked when the office closes so I have no alternate route). Finally, the AC was turned off when I moved in, I addressed this when I moved in, as I know el paso is hot, and was assured that they would be turned back on in a timely manner. I inquired middle of Feburary and was told that they all needed to be repaired and that this was not in their budget, at the beginning of March the parts were on backorder and as of today (April 10th) they will get to it at their earliest convience but no set date. My "constant calling" was deemed to be, by one of their associates, as "harrassment".My apartment is stifeling during the day as it is in full sunlight from 1 pm onward, and my husband has to choose between sleeping with one eye open(with our windows open at night) or not sleeping at all.I'm astounded by their lack of customer service skills and offended by thier lack of empathy and urgency. From my conversations with the different levels of authority within this company ,they manage several properties within this city, and although I was told today to "not take it personal" I wonder how someone cannot when it affects their very safety, happiness, and comfort?
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