Denver >Taxis & Shuttles > SuperShuttle
4929 Ironton St, Denver, CO | Directions 8023939.786651 -104.863846
Neighborhoods: Northeast Denver, Montbello
SuperShuttle is the nation's leader in airport ground transportation 24 hours a day, seven days a week. We feature:
- Service from your door to the airport or from the airport to your home, office, or hotel
- Professional courteous drivers
- Affordable rates
- Group and charter service, with available corporate rates
- Alternative-fueled vehicles
- Wheelchair accessible vans on request
Super Shuttle SUCKS! Don't use Denver Super Shuttle. What a nightmare - my daughter is now going to be 3.5 hrs late because they didn't pick her up the first round, broke down the second round, and instead of continuing to Fort Collins with the new bus, drove BACK to the airport, delaying her another hour. And now, she MIGHT get here at 9:30pm, which is 11:30pm her time. And she hasn't eaten all day, and all the restaurants are closed now, when we wanted to have a nice Christmas Eve dinner together. BTW, did I mention they overcharged me to begin with? Oh yeah, there's that little gem to top it all off - quoting me our CSU rate, then when I get the confirmation/billing statement, charging me 100% more!!!
Never use this service to pick you up at DIA. I have tried twice during normal business hours, with a prepaid reservation and when I got to the desk was told that I would have to wait for more than two hours before a van could take me to Denver.
Avoid – Ugh, I get burned every time I take the shuttle from the airport. My average wait time is at least an hour, and at least one time, it was more than two. How this is an acceptable business model I'll never know. The shuttle drivers are always confused and when the vans arrive it's a mad rush to get on (even though you're supposed to have a time booked). At least twice I've been in vans with drivers that blatantly ignored traffic laws and often they take longest route possible in dropping people off. If you have another way to get from the airport I recommend using it.
Anything but Super – Definitely anything but super. I really wish I could give them 0 stars. I was spending the weekend in Denver and had an 8 am flight out and the latest they could pick me up and guarantee that I would make my flight was 425 am. I was down in the lobby, watching the hotel driveway for the shuttle at 420. When my shuttle hadn't arrived by 450, I decided to call super shuttles to see where my shuttle was at. The lady on the phone then proceeded to tell me that the shuttle came but "could not find me" and even called the hotel to see if I was there. Both of which were blatant lies, I would have seen the shuttle had they pulled up the hotel and heard the phone ring if they would of called. I even asked fhe desk clerk if they had received a call, they hadnt. When I confonted her about the fact that they had not called the hotel, she told me that it was my fault that I missed the shuttle because when the concierge booked my reservation for me he did not fill out any contact information for me so they couldnt get ahold of me directly. She then told me that I would have to make other arrangements go get to the airport because they had nothing available. I would never trust this company, they tell you they will be there and then when they don't show up they tell you it's your fault and then leave you high and dry.
DO NOT USE THIS SERVICE!!!! WARNING! – I recently booked super shuttle to get to DIA. The driver that picked me up was on time but EXTREMELY rude. On the way back to Denver my flight landed after midnight and I proceeded to the super shuttle desk but they were closed. So I used the courtesy phone & the extremely rude cs rep informs me that all the shuttles have left for the night & go please go outside to get a cab. I told her politely that I made a reservation so how am I suppose to get home? She told me to call back in the morning to get a refund. So I went outside & found a cab to get to my home.The cab driver was rude & pissed off I didn't have cash. I politely told him I had booked a reservation with super shuttle so therefore didn't have cash. I called super shuttle today & received no answer. DON'T EVER use this service.
DONT WASTE YOUR $$ – I have never written a review about a company before, but i have also NEVER had such an awful expierience. Horror doesn't even begin to describe it. We had a late flight so appartently Yellow Cab (owned by the same company) was supposed to come get us. However, they were just too busy picking up the drunks downtown and we were a "low priority" even tho we booked weeks in advance. Our plan landed an midnight and, after dealing with terrible customer service and waiting for hours, we finally took a shuttle home at 3:30 am. Then, they "Marked our accout as closed" so I'm having to fight for a refund. We got lucky, the other girl at their desk was told after waiting 2 hours that it was past their 2 hour limit so now they didn't even have to come get her. She said her transportation budget had gone to Super Shuttle for the reservation so, because it takes them a week or two for a refund, as we walked out, she was sleeping at the airport until the buses started running again at 6 am.
Even when I called the next day to follow up on the refund request the customer service reps were so horrible and rude. I know at my job, if we ever made an agreement with a client and just didn't follow through, we would be extremely apologetic and try to make it up to them. Terrible business practices.
Also, while we were waiting at the airport for hours, we talked to a few of the ground transportation works who informed us SS only actually shows up like 85% of the time, and very rarely on time. It was a sensitive issue for them, and they were more than happy to volunteer names and phone numbers for contacts at the Airport transportation board and city public transportation commission. I have also never complained before, but you better believe I'm pursuing this one.
Basically, WORST COMPANY I HAVE EVER DEALT WITH. You'll probably end up taking a taxi home anyway, so don't waste extra money, time and stress dealing with this awful company.
Excellent Service – After reading the reviews on this site, I was concerned about using Super Shuttle for round trip transportation from and to Denver Airport. However, we got great service and excellent results.
At the airport, we were told that our shuttle would be available in about 1/2 hour. It arrived as scheduled and left for our destination within 15 minutes. There was one other passenger. The driver got us to our destination within an hour which is excellent time for the 40+ mile trip.
The day before we were due to return, we received a call from Super Shuttle confirming out reservation and expected pick up time. The morning of our scheduled departure, we recieved a call on our cell phone saying the driver would be there in about 4 minutes. The van picked up passengers at 3 additional sites and still arrived at the airport 10 minutes ahead of the projected time.
A really great experience.
Very unlike what most of the other reviews described. I hope that this is the kind of service that Super Shuttle will continue to provide.
Terrible Customer Service – Last Wednesday June 9th my flight leaves at 7:00am so I am online and make my reservation for June 9th and the email states that someone will be at my apartment between 4:00am and 4:15am. No problem so I set my alarm at 3:00am and in the shower since i am already packed. 15 minutes later I check my voice mail and I hear a message that the van was 15 minutes from the house...what??? At 3:15 I get a phone call asking me am I ready yet because I am holding up the other passengers. I got a copy of my reservation which says that someone will be here between 4:00am and 4:15am the driver tells me 3:00am. I call and email customer service and NO RESPONSE so from now on I will drive to Wally Park....SMH
poor service – I made a reservation for a ride to the airport on the morning after a big snow storm. They were scheduled to pick me up at 8:15 and called at 8:00 to tell me they could not come. They said I would get a refund on my credit card. My statement comes--no credit. I called and they acted like they didn't know that I was due a credit. Filed a complaint to get the credit. Still waiting.
Wish I'd read the other reviews – I experienced the poor customer service, poorer communication, and glacial pace of this shuttle company. If you can avoid them, do.
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