Tacoma >Business Consultants > Dobler Management
3105 S 47TH St, Tacoma, WA | Directions 9840947.215633 -122.477518
Neighborhoods: South Tacoma
We lived in an apartment managed by Dobler for more than 10 years. We were the perfect tenants. We were never late on a payment and seldom asked anything of the apartment management.
At no time during our 10 year tenancy did Dobler management replace a single worn item in the apartment.
They are now trying to collect a large sum from us for items the Washington State Tenants Laws list as normal wear and tear. They have turned the matter over to a Collection Agency but have never provided us any documentation as to what the charges are for. They collection agency will not give us a written description of the things we are being charged for. We have offered to let them keep the sizable deposit we gave them in 2003 but they refuse to discuss the matter with us. They refuse to document the problems and charges - a clear violation of Washington State Laws.
A week prior to moving out of the apartment we discussed the state of the apartment with the maintenance manager. He acknowledged the refrigerator was not working properly and would need to be replaced. The same situation existed with the stove which he also said would be replaced.
He also acknowledged the kitchen linoleum floor needed to be replaced.
At the move out inspection the assistant manager and the maintenance manager pointed out several worn items but did admit that the wear and tear was normal for a 10 year occupancy. They both admitted that they had no idea how to judge the situation since they had never had a tenant stay for more than 10 years.
We told the apartment manager to keep our $250 damage deposit to take care of any items they were concerned about.
We paid to have the carpets cleaned the week we moved out. The carpet cleaner was the same firm/person hired by Dobler to clean all the units in the complex. We scrubbed and cleaned all the bathroom floor, fixtures, and walls.
The only thing not cleaned in the entire apartment were the windows, refrigerator, and stove since they were to be replaced.
After moving out of the apartment we never heard a word from the Apartment or from Dobler Management other than one phone call to verify our new address.
Three and a-half months later we started receiving phone calls from a collection agent. He says we owe $1063 in addition to the $250 deposit we will not get back.
He would not send us a written description of what the $1,063 was for but did tell us the charges included $600 for cleaning appliances and the kitchen floor. Additional charges were for venetian blinds, damage to a bathroom sink, and other minor cleaning charges. The move inspection showed there were two (2!) broken pieces in four large blinds. There was nothing wrong with the sink - the undermount was stripped and I had been trying for several years to get it fixed but the management said it was in good shape.
I talked to the Apartment manager about the additional charges and she told me she could not discuss it since it had been turned over to Dobler Management. Dobler Management told me they could not discuss the charges because they were turned over to a collection agency.
The collection agency will not provide any details.
Dobler Management is so screwed.. We have been here at Windsor Square Apartment for 4 yrs and Dobler Management is now removing the assigned parking from the tenant, really NO assiagned parking, even though we all pay rent, parking will be OPEN to any body. What a messed up management , sound like Dobler Management is doing some freakin things in this place. NOBODY should rent any Dobler Management complexes..
I rented a property managed by Dobler Management for 3 months in 2012. While certain aspects of the property were nice, Dobler Management is atrocious to deal with! Do you want your deposit back? You better not expect to see it. If anything, you will receive a bill. I, myself, have managed commercial properties handling the move-out of tenants etc. and understand and can appreciate what it is that a management service would want from a vacating tenant... everything was cleaned, carpets were steam-cleaned... In fact, everything was washed/cleaned etc. top to bottom. In any case, I could never recommend a company such as this or even suggest its a good idea to rent a property managed by these individuals who have such disregard for their clients. I have attempted to call them, e-mail them and provide certified notices. Again, they do not respond or provide any common courtesy. Watch out and stay away from any of their properties!
Do Not Rent at Dobler Management – I rented there in August of 2010, and as of now I am still in dispute over fees for moving out of thier property. I have called the management office numerous times, I went to them in person and was asked politely to leave. I have finally retained an attorney, and they still have yet to answer. The fees they have charged me are unfounded. I have paid them on time every month I was there, they rated me as a 10, it is the highest you can be rated for a re-rental. I have never had one issue with any other rental company.
Royal Oaks SUCKS! do not rent with them! – Everyone in this apartment complex is friends, your kids cannot be outside without getting a complaint by the neighbors who are friends with management(who also lives in the complex) i was told that my kids are too loud when they are using outside voices, outside.....No one is helpful...We have been here since Feb 2011 and it is now 9/2011 and we still do not have a screen door! after we have complained 3 times about the bugs because we have no screen. The noise from maintenance is ridiculous & there is a good size on the bottom of the front doors so when the use the leaf bloweron the porches dirt blows in. The painting of the parking lot was so inconvenient and you were only warned at 5pm the night before that cars would be towed at your expense if unmoved. i would not rent here again in my life & i warn other military wives that will wait until your husband is gone to make it seem like you are a bad renter and one week i received 3 phone calls about various things & I thank god everyday for me going home during deployment soooo BEWARE
DO NOT RENT OR WORK WITH THEM!! – Let me start by saying, seriously, do not ever rent with them. Don't work with them. Don't work for them. Don't deal with them if you can avoid it.
I use to work for Dobler Management, and having worked for them of course I lived on one of their properties as well.
I was a manager, and I can assure you that every single one of these negative reviews is accurate.
Dobler doesn't care about their renters or their residents, they care very little about their employees either. They expect you to work completely alone, with little or no help... they want you to drive to their Tacoma office DAILY (so you leave your office closed, and your residents can't reach you) and they don't pay you for gas, etc. This really isn't about my money though. I could care less about that at this point. They just treat their residents atrociously! They do not speak with their managers on a regular basis, and they don't listen to their managers when they do talk to them.
They want your money. They WILL raise every possible thing that you pay to get more money, they will ignore every call you make to them (and subsequently ignore their managers to avoid their residents). They will take all of your deposit if they can get away with it, and will charge you for far more than you really owe. Sure, there are some honest managers out there that work for Dobler. I can almost assure you that they fire every single one of them. They "fired" me. Really what they did is they FORCED me to resign, and threatened me if I declined to resign my position. They CLAIM it's because of occupancy rates, and while they are low, the company acknowledges that this is THE WORST time of year to lease. I believe it's because I told them they were breaking landlord/tenant laws on several occasions. They are refusing to accommodate a disabled veteran (claiming he really isn't disabled, despite the fact that I've seen the papers that say otherwise), they REFUSE to paint a few parking spots for handicap parking, they will NOT advertise their handicap accessible units because they couldn't lease them to anyone other than someone who required that style of apartment, and they genuinely tell us NOT to rent to military under ANY circumstances at all.
So, I'm glad that I no longer work for them.
Now, having lived on one of their properties, let me tell you! They are kept in poor repair, they frequently aren't even remotely well sealed (like bad windows, bad doors) so you have really bad air leaks which is horrible over the winter months. They do everything they can to avoid your calls (and I was a MANAGER for goodness sake!), and they plain DO NOT CARE about anyone but themselves.
I plan on talking to the BBB about them, as well as filing a complaint about their employment practices. I also plan on writing to the military (local) and informing them of Doblers practices.
Seriously, if I didn't fear Dobler Management Company coming back on me, I would file a lawsuit against them regarding my treatment and my residents treatment. It's deplorable!
WORST MANAGEMENT I HAVE EVER DEALT WITH – I should have trusted my gut before I initially moved in two years ago. I could never catch anyone in the leasing office, and things have gotten worse in two years. At Tacoma Gardens, they have just hired the 4th office manager in two years!
No one ever notified me that a new lease needed signed. Before leaving for four months on an internship, I asked the manager what needed done, and left post dated checks for each month. So you can imagine my shock of returning home to eviction notices. Funny thing is, I'm a student and have a cosigner on my lease. My cosigner was never contacted when in June, two weeks after they knew I had left, a new lease (6 months late) needed signed and that rent would be going up in August.
I have spent the last five months trying to get someone to deal with this issue, to figure it out! And every month I get another eviction notice, and have to go back to the office to figure out why. And nothing ever comes of it. They have been telling me for five months that the asset manager is working on it. Really!
In addition, don't expect to see maintenance if something breaks. When I told them my toilet runs, for the third time, they have me the number of a plumber. I have stopped trying to get help, and have started doing things myself.
I also find it funny that this last month 3 out of 6 units in my stair well all had pink eviction notices on their doors.
Save yourself a lot of stress, frustration, and irritation. Check out the management company, read the reviews, and pay a little extra for an apartment and a management company that actually cares about it's tenants.
WARNING! DOBLER MANAGEMENT IS RATED "F" ON THE BBB WEBSITE. – Please check out the Better Business Bureau before renting from any Dobler managed property. This company does not care what kind of standing they have in the business community. I have heard comments that they are not highly regarded.
Finally got my refund! – Dealing with Dobler is incredibly frustrating. I accidentally paid for my last month's rent twice; when I moved in, I paid my first and last month's rent and then when I moved out, I paid the last month's rent again. My fault, I admit it. But as soon as I realized it, I called and emailed Cindi Hunter, the one in charge of this. First I called her, left messages a couple times, and she didn't call back. I then emailed her every four days and she wouldn't answer my emails. I finally asked in an email if she was receiving my emails and she said that she was and - without apologizing (she could have said she was sorry, that she was busy), she asked what apartment I was in. Then she ignored all my other emails, including the one where I threatened to take her to court. Finally, I called her bosses and got an apology from someone else. Later, I received an email from someone who works for Cindi asking for my address so they could cut me a check. That was over two weeks ago.
Update: I got it resolved! It took tenacity and assertiveness but they finally mailed me my check! I had to keep calling and getting different people until someone bothered to help. Mind you, this is after I threatened to sue them! Cindi Hunter is incompetent . It is her policy not to read emails or listen to voice mails. You have to catch her and speak with her on the phone. I did and she didn't know who I was, despite the 7 emails I sent to her in the past 2 weeks. She had the audacity to make me feel I was expecting too much of her for not answering the previous day's email! Fair enough, I don't expect someone to answer an email within a day. So I told her "but what about last week's email or the one from the week before?" And she wouldn't answer that, citing her heavy workload. She spoke to me in such a condescending way! She then wanted to blame it on someone else! I then told her she was incompetent. Finally, I got someone to help me and it was resolved! Yay! Take my advice: be very aggressive and keep calling them. It is worth it. If not for the money, at least for peace of mind - knowing you got back money from a very corrupt corporation; they have an F rating on BBB (Better Business Bureau). That says a lot!
Also, Natalya, who was in charge of Oakridge, was like that. She wouldn't check her voice mails. I would ask for simple trivial stuff and call her later, only to find out she had no idea what I was talking about. She exacerbated the above issue too, by not wanting to talk with me and putting me over to Cindi right away. I called Natalya and told her how she disrespected me. She said "That's enough!" and hung up on me. I tried to call her back and she wouldn't answer. I have never encountered such disrespect from a business!
Shady Business Tactics – When we moved in... the place wasn't cleaned properly and the carpet was worn out trash that wasn't even cleaned yet! Tack strips were sticking out of the worn areas and ripped holes in our socks constantly. We asked for new carpet multiple times but only could get a couple areas of the carpet repaired by Rainbow Carpet specialists. We ended up living there for 3 years. We left the place better than when we moved in. The manager's walkthrough went great and she said we would get our whole deposit back minus a small carpet cleaning fee. She also said that if they needed to put in new carpet that they would just wave the whole thing and we would get the entire deposit back. Days later in our new place, we get a phone call from the Manager (previous manager got fired 3 months ago) saying it wasn't her decision but the Dobler Management company to charge US for brand new carpet!!! This is outrageous! So they want us to pay for brand new carpet when we had worn out uncleaned carpet to begin with?? All i can say is SMALL CLAIMS COURT... the judge can decide about their shady business tactics and we have all the proof! STAY AWAY FROM ANY PLACES OWNED BY DOBLER MANAGEMENT OR THEY WILL SCREW YOU OVER WHEN YOU LEAVE ALSO! THATS HOW THEY PAY THEIR MANAGERS BONUSES! SHADY SHADY SHADY!
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