Pro Quo Books

(410) 633-0410

1401 Severn St, Baltimore, MD | Directions   21230

39.275205 -76.632258

 
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Reviews for Pro Quo Books

Recommends
4.0
over a year ago

I suspected foul play, but I was wrong - the book arrived. – This is an update of my original one star review for Pro Quo, which you'll find below in it's unaltered form. I left it there to show where my head was at at the time.

I ordered a book from these guys on 03/30/12 with Expedited Shipping. It never arrived within the expected window, and no tracking number was available. After reading some of these reviews, I was very firm with Pro Quo about beginning the refund process, which they obliged to with no problem or delay. I had the money back within a few days.

THEN THE BOOK ARRIVED on 04/17/12!!! I've notified them so I can pay for it, and I'll be returning the replacement copy I had ordered elsewhere.

The good: fast refund and reply, book was actually shipped, pricing was great.

Constructive criticism: providing a tracking number on Expedited Shipping would've prevent the whole fiasco.

I was taught to do the right thing, so I can't slam these guys for shipping me the book I ordered, and I definitely won't keep the book without paying for it.

(below is my original, angry review from 04/12/12)

------------------------------------------------------------------------

These guys are pretty crappy. I don't even live in Baltimore, and I just created an account here to leave this review.

I ordered an out-of-print book here for $30, because the next cheapest versions were going for over $100. I chose Expedited Shipping, yet never received a tracking number. I waited and waited, 13 days total, and got nothing.

I contacted them, and asked how they shipped it. The reply was prompt, but odd. They politely said that it should've been here by now, that it was shipped USPS and they didn't have a tracking number. They asked if the address was correct. Then they signed it 'Customer Service - International / Pro Quo Books'.

Huh? I get emails from Amazon sellers making sure I GOT my stuff where they use their real names. Why can't Pro Quo even give me a name of the person I'm dealing with? Anyway, they also never answered my question - how was it shipped? If it was Expedited, tell me how specifically. I sent a reply asking the question again, and I included links to their Citysearch reviews and Ripoff Report, just so we could skip the deer-in-headlights "I don't know where your package went" act.

Anyway, I just requested an immediate refund, which appears to be processing as I type this. I just ordered the book from another vendor for $120, which is the next cheapest copy out there. The $30 copy at Pro Quo was just a pipe dream, anyway.

And they still never told me HOW they allegedly shipped it.

Based on other the reviews I read, this is what I think happened: they probably listed my book years ago from another vendors website, back before its demand skyrocketed (it's an old book on analog synths). Once I ordered the book at their present-day, amazing price, they proceeded to order it from someone else, then discovered that it was now WAY more than when they first listed it. At that point, they probably decided to say they shipped it, leave me waiting, then claim it was "lost by the carrier".

Either that, or they saw how much the book is, and they're going to try to resell it at the higher price (which I'm going to be watching for - THAT IS A PROMISE, PRO QUO!).

Or, they mailed an Expedited shipment with no tracking options (which I highly doubt, based on how often they have this "problem").

Either way, these possibilities range from highly unprofessional to straight-out fraudulent. What's definite is I wasted my time, got my hopes up, and could've missed out on a legit offer elsewhere. I'm glad no one bought the next-cheapest copy while I was waiting for Pro Quo's imaginary one to arrive.

And that money better post to my account, or the law will be involved.

It may be futile, but I suggest everyone with similar issues notify Amazon. If enough people do, maybe they'll look into these BS-artists and stop dealing with them. AVOID THEM LIKE THE PLAGUE!!

Doesn't Recommend
1.0
over a year ago

don't count on this company if you have a deadline – Awful! We ordered a book for my son's high school English project. They sent the wrong one and then did not have the actual book he needed in stock to replace it. My son missed his project deadlines since this is a relatively rare book and couldn't be found in our local area stores or libraries.

Doesn't Recommend
1.0
over a year ago

Alias internationalbooks on Amazon – I'm not at all surprised to read of other customers - and former employees - dissatisfied (to say the least) with Pro Quo Books, aka international books.

I've had many Amazon transactions, and the ONLY bad experience I've ever had with a seller was with internationalbooks. Luckily, I could give feedback on my experience:

"I ordered the item, received verification, and a few days later, notice that international books had cancelled my order. Same item was later re-listed at nearly double the price. Apparently greed trumps customer service and honoring a commitment for internationalbooks. Of hundreds of Amazon purchases, this is my worst experience. Did not respond to emails. This seller has ZERO integrity!"

I stand by that feedback. A seller has to be pretty crappy to elicit such negative feedback from me. Yes, internationalbooks is that crappy.

I read the seller's feedback. Yes, quite a lot of sales, at (currently) 93% positive. Heck, let's be honest: What does it take for a seller to get a notification of a sale and payment, put the item in an envelope, and toss it into a mail cart? If a trained chimp can manage that, he'll get 100% feedback.

What interested me in the negative feedback were the customers whose experience was like mine: oreder a book, was charged, and then internationalbooks CANCELLED the order, frequently RELISTING the book at a greatly inflated price.

It's not the trained chimp scenario that concerns me; it's the seller who lists an item, sells it, then realizes "Ah cooda made moh money!" and simply cancels the sale for sheer greed.

Hey, with their sales, it's not like internationalbooks is struggling (unless Steve Revelle or whoever the honcho is has no more management experience than he has professionalism or integrity - which is very likely). I have operated my own business, and I have ALWAYS honored a sales transaction. The key word here is HONOR. Something completely and totally foreign to the greed-driven owner of internationalbooks.

As I informed a customer service rep at Amazon, with their deplorable business practices, greed over honoring commitment, practice of cancelling orders to relist at higher prices, failure to respond to repeated emails, and ZERO integrity, they should NOT be permitted to sell through Amazon, if Amazon is genuinely committed to customer service and satisfaction.

Forget the positive feedback - the measure of a seller's TRUE attitude is measured by the bad customer experiences. And Pro Quo Books, alias internationalbooks, falls FAR short of any standards.

Doesn't Recommend
1.0
over a year ago

Run very far away from Pro Quo – I used to work for Pro Quo. I don't know where taylor1956 is getting his books but he isn't getting them from the Pro Quo in Dundalk, maryland. It hasn't existed for 3 years. They really pulled the rug out from me. They hired me knowing they were closing down 2 months later. They did give me a generous amount of severance considering I didn't work for them for long.



I'm not surprised at condition problems. We weren't trained well and we were paid piece-work so it was quantity over quality. IB is the same company as Pro Quo, I saw a business card with that name while I was working there.

they told me that the company was moved to another state, i can't remember which one off hand but wasn't close to maryland, somewhere in the midwest i believe.

Recommends
4.0
over a year ago

Always a Good Experience – I am rubbing my eyes in disbelief at some of these reviews, tho so many sound alike I wonder if it's the same person writing under different names. I've ordered easily over 100 books through IB over the past two years and I've never once had a bad experience.

I don't see any evidence IB are buying from other online bookstores because their titles come too quickly to be passing through someone else's hands (one of the reasons I always use IB is that they're local and often the books arrive as quickly media mail as they would first-class).

Don't take my word. You can easily test that out by using Bookfinder or one of the mega book search engines when you come across an IB listing and see if it is listed in the same condition (with the same description) and for the same price, like you will find with Alibris titles listed.

Unless there is a 'names-the-same' bookseller also based in Baltimore, the IB I've used has excellent customer service.

Doesn't Recommend
1.0
over a year ago

BAD MERCHANT – I ordered a book from Amazon - vender listed themselves as International Books, and listed the book as being "clean and tight and in very good condition." I received a book with the binding completely broken and separated from the spine. The invoice included with the shipment said the book came from Pro Quo Books. I wrote to them explaining that their very good condition book arrived damaged and in as bad condition as it gets. Not even a library would take a book in this condition. No response. I googled around later and discovered that International Books and Pro Quo Books are the same, and are notorious for false advertising, bad customer service, and being a shady operation. Buyer beware.

Doesn't Recommend
1.0
over a year ago

Rip Off Merchant – I placed an order with Amazon reseller "International Books" who I later found to also be Abebooks{dot}com Online reseller "ProQuo" Books.

"ProQuo" books simply ordered the book I 'thought' I was purchasing from them on Amazon from ANOTHER Abebooks Online reseller (Friendly Books, or as I found out later, The Lakewood Public Library of Ohio) and simply had the Library deliver it to me instead of ProQuo books, presumably with ProQuo pocketing the difference.

I paid nearly a $100 for this book. Described as 'NEW' on Amazon it arrived any anything but that condition.

I've contacted ProQuo books with no response to date. If anyone wants a phone number for this merchant, if they can call themselves that, these are the two numbers I was given :

1.) 410-633-0410 and 2.) 443-957-1331, both are un-contactable, but you guys might have better luck than me. Feel free to leave them a message on my behalf! : -)

Doesn't Recommend
1.0
over a year ago

Total rip off – It's best to avoid these guys by any means possible.

Doesn't Recommend
1.0
over a year ago

Ripping You Off – The other poster is absolutely right--this company is unethical. They claim to have the book, but in reality they are purchasing it for a much lower price from a legitimate bookseller and having it shipped directly to you. Then if it turns out the other bookseller can't or won't ship it, they send you a B.S. e-mail saying "oh the book fell off the truck!" or "oops, we shipped it to you but it was returned with the label torn off!"

Don't believe me? Check around on other sites, like Abebooks. The legitimate booksellers are trying to boycott Pro Quo. Hopefully they'll put them out of business before they rip off anyone else!

Recommends
5.0
over a year ago

ExtraOrdinary Customer Service – This company had a more than reasonable charge for the book I purchased. It was accidentally sent to the wrong address through Amazon. Pro Quo through 6 emails with me got the book back and then mailed it to my correct address all without taking the additional postage that I offered. They are decent and honest and my experience with them was beyond exemplary!

I was shocked to read some of the other reviews. I don't know who they were dealing with but not Pro Quo!

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