266 E Auburn Rd, Rochester Hills, MI | Directions 4830742.636351 -83.124436
Sun: by appt only
Upon working here from April until May, I've noticed that this place is VERY unprofessional. I was hired as a receptionist, and they didn't even have a professional software to schedule appointments (because the owner, Kevin Lopez, was being cheap as usual) and people would show up at the same time for a appointments and we would have to reschedule them. While working there, the hot water wasn't working (apparently that happens often) and i had a bunch of angry clients that i had to reschedule.
On another note, I had been working there for about a month and a half. Being the ONLY African American receptionist there, i definitely felt some discrimination. Every stylist there was enrolled in payroll, except for me and was receiving bi-weekly checks. For my first pay period, I had been paid $140 under the table for two days of work. I was told i was gonna get my next pay in check form for all the hours i worked after that (about a month and two weeks pay).Since Kevin Lopez, the manager, never took down my schedule like he is supposed to, i had to keep tab on it myself. Here is where the story gets juicy! My next pay day comes and he says i can come grab it on a Monday, when everybody else had gotten a check (two stylists started working there two days prior to me, and received their check). I told him Monday wouldn't work so I would grab it on Tuesday. When Tuesday got here he said there was an emergency and the salon was closed and that he would meet me up there at 6pm. I understood, and waited..and waited..and he never got back with me. Comes that following Wednesday, he says i can come pick up my money, then informed me that he would pay me in cash. Not understanding why, i go up to the salon and two of the stylists Katie & Clarissa are there and they hand me a paper saying "I Alecia have been paid $100 paid in full" and i was told i had to sign the paper to get my money. Here's what i don't get. I was supposed to be receiving a $350 check, so where is my money? I was informed that apparently i had messed up on some tickets (which Kevin Lopez, the manager, never mentioned in the text message or over the phone). I was also informed that the money he took out of my check was used to pay the stylists back. I know for q fact that i really didn't mess up on tickets, plus the stylists would always be behind the front desk (my area) and some didn't even know how to write tickets yet (Annette). I had previously let him know the day before that i was a broke college student who was super low on gas, and that i only had enough gas to make it to the salon, then to the bank to cash my check. That's when he informed me that he was paying me in cash. Being forced to sign the paper, i left out in tears. I don't think Kevin knew that money was saving from being evicted. Now it's two months later and I'm still staying with family.
My point being, Elle Salon & Spa can't even treat their employees right, so don't expect them to treat their clients right, not to mention their racist.
Walked in for a cut and was pleased felt very welcomed and the price was right $20 thanks Sonia for a great hair cut, will be back. and I do Recommend this salon.
This salon is not closed, it is a beautiful salon , I used to get my hair done in Birmingham and tried this place and I have to say very impressed the prices are reasonable and the service is great, read a couple comments and they must have the wrong place because this place is nothing but class.
Great first experience - will return – Being a Kerastase product lover, I went in for a Kerastase treatment and style, which was free through Kerastase coupon. I read the prior comments and was a bit apprehensive, especially on seeing how young the staff appeared.
But my concerns were eliminated right away. I was delighted by how friendly everyone was, from the second I walked in. After listening carefully to my complaints about my hair, products I was using, and seeing my dry hair for herself, the stylist (Magan) chose two treatments that would add moisture and shine. I could not believe the difference - very happy with the results! And the blow-style was great. Plus she did a fantastic scalp massage as part of the application of treatments.
Upon departing, I expected a push to buy products - since my treatment had been free. But surprisingly she recommended a regimen that included items I already owned (and had not been using).
I may work up the nerve to try color & cut from here. I felt confident I would have a good experience.
Horrible Place – I went into the salon on a Saturday morning. There were only 2 very young girls there. I got my hair cut with hilights put in. I asked for a very specific color and got a totally different color. The girl that did my hair was extremely new. They should have had a older experienced hair dresser there.
I went home and looked at my hair and was completely disappointed. It almost looked grey. I called them back and complained, it took the manager over 3 days to call me back. When I went in, the manager and EVEN THE OWNER never came up to me and apologized!!! Plus all of those girls were hanging out in the back talking about how I complained. When they redid it, it just came out ok.
Horrible OWNER and MANAGER and the girls need an attitude adjustment. I will never ever ever go back and I continue to tell people not to go there. I can't beleive the owner and manager did not have enough business sense to come and apologize or even recognize the fact that they had a very unhappy customer there.
I have never experienced anything like it before
mediocre – I visited this salon on one occasion and will never go back. The inside is beautifully decorated and the products they carry are upper-end, however upon walking in the front door i felt very unwelcome and uncomfortable. The owner is very cold and did not even acknowledge my presence, as with all the other girls in the salon. My hair came out just ok, i came in for a blowdry and left with nothing i couldnt have done myself. The unwelcoming feeling alone is enough to make me never go back. Save your money and go somewhere else
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