Chicago >Restaurants > Cold Stone Creamery
21 W Ontario St, Chicago, IL | Directions 6061041.893108 -87.629137
Neighborhoods: Near North Side, Central
Sweet tooths line up for ice cream concoctions made on a granite slab. – In Short
Crowds of couples, teenagers and parents with toddlers press up against the long refrigerated display case at this dessert chain, where a variety of ice creams, frozen yogurts and sorbets are made in-store daily. Customers choose flavors like sweet cream, cake batter or banana, add mix-ins--ranging from candy bar chunks and Gummi bears to hot fudge and peanut butter--then servers mash it all together on a frozen slab of granite.
great ice cream – Thought my expirence was great. Ice Cream is top notch. Kids love it. My overall expirence was cool. Not a big ice cream fan but they had so many flavors I found one I liked. Banana ice cream, with graham cracker pie crust and carmel. I loved it. What I like to see is that everytime a new employee came out to serve, they washed there hands. I'm a germaphobe. But I totally recommend this store to everyone.
This ice cream is better than gelato, especially in New Jersey. – This is the best place I have ever been. I've been to the guys store in New Jersey and his gelato makes me sick. This guy doesn't even know that Cold Stone makes its ice cream in the store. Not delivered by a truck like his ice cream is. I think it is just plain jealousy from this man. He can't deliver what Cold Stone does. The guy from New Jersey says that it is filled full of calories.....DUH it is Ice Cream. But gelatos have much more butter fat and calories than ice cream....DUH!!!
Their ice cream is terrible. ANYTHING would taste good, with candy mixed into it, duh. Go support your independent local restaurants and I'm sure you have LOCAL ice cream shops, or gelato shops in the area. Cold stone's ice cream is the same everywhere, because the mix with high fructose corn syrup and 17% FAT comes on a truck. There is no quality involved. Just mass production, and selling you a 1100 calorie cup full of junky fatty air-filled ice cream and candy for 7 bucks. I'm in NJ, and I own a independent gelato shop out here. SUPPORT your local guys, and forsake the chains, and who cares if they're franchised. Over half of the money you spend in those stores is deposited out of town.
Best Ice Cream in the City – This store is great, they always seem to keep things moving, Outdoor patio is cool. The ice cream tastes great. Totally suggest this store to everyone. Also love their cakes.
Best Cold Stone in the city. I come from Bucktown to this one. Parking in the alley and great service. – I love this place, especially the owners, they always are nice to everybody. They actually teach there crew to follow the rules. I don't like some of the other northern stores because they are dirty and are never staffed right. Great Job!
Avoid the Owner – Since I lived downtown for several years, I was delighted when the Coldstone Creamery opened on Ontario. It was close to my home and the service was fast and friendly. I have since moved from the downtown area, but frequented that location rather than other locations in the city.
I recently called the store to get quotes for a cake for a birthday party that I was hosting. The young man who answered the telephone was polite and professional and quoted prices for cake sizes based upon the number of slices in the cake. Once I had a clearer idea of the number of people attending the party, I called the store back to place my order.
A rude woman answered the telephone. Once I told the lady on the other end that I wanted to order a cake, she interrupted me stating that all special orders required a credit card to be either paid in advance or swiped in the event that I did not show up to pick up the cake. I was taken aback, but continued with my order. The lady interrupted me again, asking me if I was a Ms. or Mrs.
I told her it was none of her business and asked for a manager. When I asked for the manager, to my utter surprise, the woman informed me that she was the OWNER! I told her that I had previously called and had spoken with a young man who was polite and professional. I then told her that it was a shame that the employee and not the owner was the professional in that instance.
Needless to say, I declined to continue with an order at this Coldstone Creamery, and will not be back again. I called another location, and they were happy to place my order.
Best Ice Cream and Service – This is the best ice cream hands down. The owners are friendly and I go to this Cold Stone even though I live up north. Their prices are a little higher then the other Cold Stones but the service is better and the store is cleaner. To bad they don't have a hot drink line for winter.
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