1179 Butler Rd, Freeport, PA | Directions 1622940.684211 -79.697630
Upon returning to pick up our tent and tables their drivers drove over our lawn and the company refused to address the problem. I definitely would NOT recommend this company to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Beautiful Decorations and Great Service – We used Classic Tent Rental's decorations for our wedding. They did a fantastic job decorating for the ceremony and reception. Even though we got married in a gym/auditorium you would never be able to tell! The whole room was transformed into a beautiful banquet hall. Everything looked better than we ever could have expected. Classic Tent Rental was flexible and really took the extra steps to make our day special. Great service and I would definitely recommend them!
Great Service with Beautiful Results! – I planned by wedding using Classic Tent Rental's rental items as well as decorations and I couldn't have been happier. The designer that helped me plan my decor really captured the look I was going for. They are very good at adapting to style and budget. We also used their china and linens. I was very impressed with the quality and cleanliness. Overall, Classic Tent was easy to get a hold of, prompt with quotes on prices, and delivered great service. Definitely would recommend them!
Best Wedding Planners Ever – We used Classic Tent Rentals for my daughter's wedding last weekend, and they were amazing. They designed specialty decorations for her Celtic-themed wedding and the final results exceeded our high expectations. I wish I could post a picture here of how incredible everything looked. With Classic Tent Rentals you don't need a wedding planner; they prompted me in areas where I would have been blindsided and gave great suggestions when I asked for ideas. Melanie and Carolyn went above and beyond what I could have imagined. I will definitely use Classic Tent Rentals again in the future!
Great Rental Store – We have used Classic Tent Rentals for several years, for many events. Their office personal and decorating staff are outstanding. The delivery personal were great. They even had to move my deck furniture in order to set up some of their equipment. They acted like it was part of their responsibility even though it was ours, we had just forgotten about it. We have used tent,table,chairs,linens and decorations for my nieces wedding. If they ever made a mistake they always upgraded our order at no additional cost to us. We have used other rental companies, but will never use anyone other that Classic Tent Rentals ever again!
Great Experience!!! – We have used classic tentes for a few events, recently our wedding day. They were amazing the day of and so helpful through out the enitre planning process. They usually set up for weddings the day before and take down the day after. Our venue had weddings the day before and the day after our wedding so the set up and removal all had to be done the day of our wedding. Classic tents bent over backwords for us and worked so hard ALL day, setting up very early in the morning and taking down late at night. I couldn't have asked for a better experience. We will be using them again this weekend for my sister's bridal shower.
Terrible Experience, OVERPRICED – The only reason that I am giving this vendor any stars is because our inital consultation was wonderful. We met with Carolyn and were given a quote for all necessary items for our wedding reception. Six months later, when I came into the store, I asked to speak with Carolyn. The young girl at the desk said Carolyn was "too busy to help me", but that she could take my order. The girl said we had to keep the order exactly as the quote was made, in my fiancee's name. That was fine, I placed my order, payed my 20% security deposit, IN CASH, and signed the contract. I went home and reviewed my rental agreement and found many mistakes, so I called and was able to speak with Carolyn, who fixed everything. Since signing the contract, I have found another supplier (FESTIVE TENTS in Cabot, PA) who will provide all the same items for almost half of the cost of Classic Tents. Today I called Classic Tents to cancel my order, after carefully reading the terms and conditions on the back of my contract. I was told that I could not cancel the order since it was not in my name, and that they would call my fiancee. They called him at work and he approved the cancellation. When I called back to ask about my refund, I was told that they would mail it to me, but didn't know when. I asked to speak with the manager, and the girl said "Im the manager" so I asked to speak with the owner, and was told that she did not want to speak with me. OVERALL, THE RENTAL ITEMS ARE OVERPRICED AND THE STAFF IS INCOMPETENT AND RUDE AT BEST. THE ONLY THING THAT THEY HAVE GOING FOR THEM IS CAROLYN. *** I WILL NOT DO BUSINESS HERE AGAIN***
Miss Peters- I am so sorry for the misunderstanding. I personally was present during all of your encounters while you were at our office. The comment "too busy to help" and that "the owner did not want to speak with you" never occurred. The day that you came to put your (cont)
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