Cafe East

(717) 892-3858 | View Website

594 Centerville Rd, Lancaster, PA | Directions   17601

40.052904 -76.396783

 
Restaurants, Carry Out, Asian Fusion

Neighborhoods:

less
 
 
Menu
Spring Roll/Egg Roll, Crispy Thai Roll (4), Fried or Steamed Potstickers (8), Shu Mai (6), Shrimp Toast (4), Crab Rangoon (8), Thai Chicken Wings (8), Satay (Chicken or Beef (4), Chinese B.B.Q Spare Ribs, Pu Pu Platter... more

Reviews for Cafe East

Doesn't Recommend
1.0
over a year ago

This is one of the most OVERRATED, OVERPRICED restaurants ever with HORRIBLE QUALITY FOOD!!! AVOID THIS PLACE LIKE THE PLAGUE!!!

I was in the Lancaster area looking for take-out this past Saturday night. I normally avoid Chinese take-out due to the poor quality, but I saw that this restaurant had pretty good reviews so I went to their website. I looked at the prices and they were similar to PFChangs (the best Chinese restaurant ever). I figured if they were charging that much & getting good reviews, the quality must be very good....I was so wrong!

I ordered General Tso's Chicken for $11.50 and my husband got Hot & Spicy Beef for $11.50. When I called to place the order, I asked if the General Tso's came with broccoli and was told "yes". My husband picked up the order and it ended up coming to ~$25 with tax, which is expensive for take-out. That would be ok if the food was at least good, but it was not at all!

My General Tso's Chicken was ABSOLUTELY DISGUSTING!!!! Every piece of chicken (I wouldn't even call it that) was 3/4 slimy, goopy fat & breading with a tiny piece of chicken. I've seen General Tso's chicken like that at $5 buffet, but not at higher end restaurants, especially when charging $11.50 for it!!! I ended up being so grossed out that I threw out the majority of my meal. Oh & it was supposed to "come with broccoli"...they gave me 2 pieces! Ya thats right...a meal that expensive and all they could give me was 2 lousy pieces of broccoli!!! My husband's hot & spicy beef was "ok"...the meat was chewy & the sauce was a little bland, but it was far more edible than mine so we ended up splitting that.

The worst part of the story is I called the restaurant today to speak to the manager to let them know my dissatisfaction...if their food was bad, their customer service was even worse!!! A woman named "Tina" answered the phone. I asked to speak with the manager. She insisted that I tell her what was wrong. I asked her what her title was and she said "officer"...for all the times that I have eaten out in my life and even worked in the restaurant business years ago, I have never heard of a position called "officer". Tina wouldn't put anyone else on the phone so I had to talk to her.

To begin, she continually cut me off and said that what I was saying wasn't true...no apology to be had. She was also very rude & sarcastic when she did speak. When I said I was going to put a review online, she said, "you better do that after what happened". I then asked again to speak to a manager and she HUNG UP the phone on me. I called back and said I couldn't believe she hung up on me and I wanted to speak to a manager. All the sudden her story changed and she then said, "I am the manager, part owner". I said I couldn't believe then how she was treating a customer who was calling about poor quality food. She used 1 curse word at me. When I called her out for that, she HUNG UP on me AGAIN!

I would never go to this restaurant again (or recommend to anyone) not only because of the disgusting food, but also the rude, unapologetic officer/manager/part-owner, Tina!!!

Recommends
5.0
over a year ago

Amazing food!! – all I can say is I love love love it!!! I used to live in Millersville and I would eat there several times a month. I was sad when I moved and it is no longer convienient to drive there. I am telling you if you want amazing sushi this is the place to go. I must confess once n a while I will drive teh 45 min just to have the general tso and sushi...it's that worth it!!

Recommends
5.0
over a year ago

Best Asian resturant in Lancaster County – Atmosphere, cleanliness, the great customer service and the overall flavor of the food

Recommends
5.0
over a year ago

Food is always exceptionally good! – I have a full belly of General Tso's and an Alaskan Sushi roll as I type this. LOL I love this place for a lot of reasons. Great service, fantastic food whether it's Chinese, Japanese or Thai. Yes, the ambiance is not romantic but for the most part it's more than adequate for everyday dining. Who cares about ambiance, the food and service are the reason I go there and they are always the top of the line! I would recommend this establishment to anyone and never fear that they would be anything but totally satisfied.

Recommends
5.0
over a year ago

Excellent Value – I love this place! Since they've opened, I've eaten here more than any other restaurant.

The food is high quality and affordable. I recommend the monthly specials or the sushi. If you are a big eater, they have a $25 for all-you-can-eat sush on some nights.

The ambience is lacking here, so it's not a great place to take a dinner date. It's nice enough, though.

 

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