Smyrna >Fitness > Workout Anytime
3100 Highlands Pkwy SE, Smyrna, GA | Directions 3008233.827993 -84.495565
Daily, 24 hours
Neighborhoods: Integrity Heights
Shyster Management – The management at this gym is willing to make-up any lie to sell a membership. The General Manager will tell you he is the manager of many gyms, a former Mr Georgia, a world class Powerlifter, a nutritionist, a strength coach or anything else he needs to say to get you to sign. None of these things are true. The truth is that the equipment is old and not well maintained. If you join, be prepared for broken down equipment and to train in a dirty gym.
Poor Customer Service – On August 20, 2007 I entered into a ?Membership Agreement? with Workout Anytime. The conditions of the agreement provided that ?ladies join free?. I paid a $20.00 enrollment fee and two monthly payments of $34.00. My total payment was $88.00.
Per the agreement, consumers (I) have a right of cancellation via letter ?postmarked by Midnight on August 27, 2007?. I postmarked a certified letter to Workout Anytime prior to midnight on August 27, 2007 to cancel my membership.
The agreement states and I quote upon cancellation of the agreement ?seller shall be entitled to retain a fee of $25.00 in addition to an amount equal to the value of services made available for use?.
I used the membership/gym for less than one (1) week. However, I paid a membership enrollment fee and two full months. In my opinion I am due no less than a $51.00 refund.
I made several attempts to discuss this matter with customer service and the company corporate office. None of my e-mails (total of 3), faxes (one was dated September 4, 2007), telephone calls (two where I left messages) nor my initial certified letter were responded to in any way.
A company should not be able to retain money for services they did not provide. Per their contract I am entitled to a partial refund. This company has ignored all communication and resolution efforts.
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