Austin >Automotive Sales & Services > Ben White Automotive
12538 Research Blvd, Austin, TX | Directions 7875930.429449 -97.760694
Ben White Automotive Research. I wanted to give 0 stars, but did not have that option. I am a single mom of 4 and only have Wed and Thur off. I called Ben White Automotive because my father found a coupon on the website for a 4 wheel rotation. My father called to see if I need to make an appointment and the man that answered said that I just need to come in with the coupon. So, just to make sure, I called as well and asked when I could come in. The same man that answered told me that I can come anytime after lunch. I asked, well what time is your lunch? He said anytime after 12. I showed up right at 1pm and was told that I could not be seen. I explained that I had just spoken with him on the phone and he told me to come in anytime after 12. He then interrupted me and rudely told me that he had some others come in and it is first come first serve. He did not tell me this when I called. As I was leaving, he said here take our card. I declined. I will NEVER recommend this place to anyone due to the horrible customer service and false information given to me. I drove all the way out there only to have to go all the way back home. My father works for IBM and I work for the State....I have a lot of people looking for car repair etc....I will not be recommending this place at all.
I am a woman with limited knowledge of car mechanics and I have A LOT of anxiety when dealing with my car repairs. I am honored to compliment Kevin at Ben White Automotive for being so patient with me. Kevin took my questions and concerns seriously and made me feel like a valued customer. He appreciated that while I am ignorant about cars, I am very intelligent and he never insulted my intelligence like I have felt at auto shops before. He accommodated my last minute schedule. He was gentle and informative when he pointed out other issues I would need to address. I never felt like he was up-selling me, rather, I felt like he was educating me on how I can best keep my car in great shape.
I HIGHLY recommend Ben White Automotive and I hope I never have to find another repair shop again!
Great service, great staff and the coffee's nice too!
Outstanding Business – I have over 7 cars and have used numerous shops all over town and I have been coming to Ben White North for 2 years now and can tell you with total certainty that this is a FIRST class shop. The managers are honest and if something is in question, will side with the customer's best interest to gain a repeat customer over a quick buck. The mechanics are very knowledgeable and are always willing to explain and even educate me on repairs. If I were a professional mechanic, this is where I would want to work and that says it all.
Great price, great work – Amazing how different an experience can be for some. I found that the repair work on my 2003 Honda Accord was done properly (been 2 months with not a single problem) for a lot less than the dealer wanted ($1795 vs $2300). The staff was friendly and my car was delivered back clean and on time. I would definitely recommend this shop and I would use them again.
What a ripoff!!!!! STAY AWAY – My wife brought our Dodge pickup and Honda CRV in to get worked on. They charged us over $3000 and kept the vehicles for weeks. Other mechanics later informed us that a part we were charged for was never installed, screws were left loose causing more damage to the vehicle, several examples of substandard workmanship, and substantially over charged. Basically, we were royally screwed. We learned an expensive lesson and will never go back. I recommend you look elsewhere.
Both cars were worked on in 2010 this review was written 16 months later. If there was a problem, what took so long? Why was the BBB or Attorney General not notified (charging for parts or service that was not done is a crime). Yes lots of money was spent on 2 vehicles, 3 separate visits. Lots of work was done to both vehicles. Reviewing the sign in sheet date against the credit card payment date indicates no car was in the shop for more than 2 business days, saying that we kept the cars for weeks is just not true. We have contacted this customer on the phone to find out what went wrong. He is unable to provide us with any details such as: which car had problems, what part was not installed, exactly what happened. We have offered to do anything it might take to make this right including refunds for any work not done correctly and can get nowhere with this customer. In the phone conversation he says several times, "it was just a lot of money". Buyers remorse?
Treated me right – The service is performed by professionals who want to make sure you are happy. You can rely on them to do a job well done.
Always Great Service using Quality Parts – I've been using them for years. They employ competent technicians and have been very honest with their assessments. Also there have been times when fixing one part (disassembly) cuts down the time to fix a second issue; they have reduced the repair time which is a very nice gesture.
Genuine Service – I first discovered Ben White Auto about a year ago while searching for a reputable auto-shop that I felt like I could trust. A lot of places talk the talk but Ben White Auto walks the walk with quality & customer service.
Ben White Automotive saves the day! – Again! I have made a few trips to Ben White Auto North. I am greatful for their expertise and efficient work. My aging Mitsubishi disappoints me at times and Ben White is there to pick up the slack. My car is fixed right the first time. I defiinitely recommend Ben White.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Ben White Automotive on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.