Austin >Business Services > Laura Britt Design
911 W 29th St, Austin, TX | Directions 7870530.297237 -97.746787
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: West University, Central Austin
Not Happy – My experience with Laura Britt Design was very disappointing. Whether you have used a decorator before or not, be very careful here. There is a flawed business model at work, in my opinion, when one is asked to pay full price PLUS designer mark-up in advance (before the piece is even ordered), even if projected delivery is 5-6 months away, as well as a plethora of “project management, or research” fees.
When you see the magnitude of “research “ fees for time required for them to come up with suggestions, you’ll wonder if they have ever seen a piece of furniture before. And, of course, should you say “No thanks” to a recommended piece, be prepared to incur even more “research” fees for the recommendation of something else. Expect to pay more than retail for some pieces, and then to have added on vaguely specified warehouse fees, delivery fees, installation fees – you name it.
We wish we were were warned! – If you were a friend or family and you asked for our candid advise with respect to hiring Laura Britt Design our answer would be a straight: "No look elsewhere". We deeply regret having hired them as our designers for our house. We wish we could have been warned on time. Our project was +130,000 usd. The end result was below average design, excesive and unreasonable design charges, way above average lead times, misleading contracts and quotes, lack of proof of expenses, and ridiculusly expensive quotes for contrating services.
We would gladly share with detail our dissatisfaction and our experience.
You can call us at: (512) 342-3150
Jorge and Carla
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