Portland >Beauty > Gigi Salon & Spa
712 Sw Jefferson St, Portland, OR | Directions 9720145.515377 -122.682177
Neighborhoods: Downtown, Neighbors West - Northwest
Horrible stylist!! HORRIBLE customer service. My stylist took a corner out of the back of my long straight hair and stringy chopped my sides. The salon, clearly seeing the bad haircut told me they'd put extensions in and pay for all but the extra for straight extensions- then changed their mind and was charging me for the 6 extensions to hide the missing hair and for putting them in!! I am horrified. I will never go there again.
Bad Customer Service! – Terrible customer service!!
GiGi Aveda Downtown Location – I have mixed feelings about this salon. It is so convenient to my apartment and I love some of the Aveda products (especially Shampure) that I've used. A stylist named Christina used to work at this location and she gave me two of the best haircuts I've had in years. Also, I have had several manicures with Tiffany and they were great. BUT I don't recommend any Aveda hair color products. I am a natural light brown/blond with lots of gray now. In trying to give me some highlights, Christana used a combination of color and bleach that really fried my hair and bleached it out to almost a white blond shade. It has taken a year and the help of a great stylist at a non-Aveda salon to get my hair back to feeling normal (i.e. soft and gently curly and a natural color). Also, I like to get a manicure before I leave town for vacations. I booked a manicure three weeks ahead before leaving for Christmas holidays.......and I received a call the day before my appointment asking me to reschedule for four days later. Apparantly there were not going to be any manicurists in on the day of my appointment. So, I did my own nails. I am leaving in five days for another trip. I made a manicure appointment two weeks ago for this afternoon. I received a call at 10 a.m. this morning asking me to re-book for next week - two days after I leave for vacation. I think the main problem is management................I would still go to Tiffany for manicures if I could book appointments directly with her. I will still buy Shampure. But there is a different receptionist every time I've been in - no consistency. And the main thing is don't ever use Aveda hair color products on your hair. They are too harsh !
Really Bad Salon – I went to get my hair done. I chose this salon because it's an Aveda Salon. Well, I won't make that mistake again. This place is a Super Cuts hidden in the mall reselling Aveda Products. The staff have no clue how the products should be used.
Let's chat about my hair. I went in asking for brown. I like to give stylist the means to show me their creativity. So, that's all I said. I ended up with BLACK HAIR. That wasn't the worse part. I had black dye all around my head and in my ears. I came back that day. She couldn't remove it. She was using the exfolient product to do this. That product is used to clean the face.
I spoke with the manager. She was not stylist! She was telling me that happens. NO!!! You don't pay $200 for a color job and get an inch of dye around your head.
I suggested she retrain the stylist... that was a new idea to her. She kept asking what do I want. I wanted it not to happen. There was no way I was going back to this place and not just because my hair looked like HELL.
The manager is not a stylist. She had no clue there are special products to remove dye from the skin.
Well, IDIOT here you go!
Revlon Roux Clean Touch - Haircolor Stain Remover: This is rumored to work very well, even being able to remove some clothing stains.
Tweezerman PRIMA-TINT Tint and Color Remover: This one is all natural and works on both skin and clothing.
Also, the place is dirty!!!! I had the feeling I should of left when my stylist was 10 mins late for the first appt of the day.
I didn't, next time I will..
So, I thank you GIGI salon. You taught me several great lessons.
Don't select a salon by the Aveda website!
RUN out the door if you get the feeling something is wrong about the place.
Don't be polite and worry about causing a scene when you realize a stylist screws up. Cause the scene that is the only satification you are going to get out of this.
Great Place - I will keep going back – I have had my hair cut and colored several times now by Tiffany at the downtown location and she does an awesome job! She also did my hair and make-up for my wedding and she really did a great job. I got so many compliments. I have had bad experiences getting up-dos for special occasions before, but not here - it was perfect. I will keep going back for my cuts and color. The prices are the same or less than comparable salons but the quality is much better.
Wash. Sq. - Taven is the man! – I'm extremely picky about my hair and was given a gift card to Gigi Salon when we moved to the area; I made my husband use it and he lucked into Taven. After he'd had a few cuts I decided to give Taven a chance and have never been happier with my hair. We've been seeing Taven for about four years now and I recommend him to everyone - he's an absolute genius and obviously loves what he does. At this point I walk in and ask him what he wants to do to my hair, his work is that good. I admit the Washington Square salon itself does leave a bit to be desired as it's a bit dark and noisy and they seem to have trouble acquiring and keeping quality receptionists, but the trade-off is worth the compliments I get.
Wonderful Hair Exclent Service – The GiGi Salon in Washington Square mall is my favorite. I have been going there for about a year now and have not once left from there dissapointed. I always feel like the services are worth my money. I love the front desk people they are always so pleasent and ask how the experience was. I always ask for Johnny. He listens to how I like my hair and does exactly how I am pictureing it. I have had so many mis communications in the past with my hair stylests. I feel that here I can just tell Johnny in my own words and he knows exactly. The prices are spendy however I am a firm believer that you get what you pay for. If you go in and want something new or even just a upgraded version of what you have for your hair go see Johnny! He is a master stylist that has been working with hair for 18 years. He doesnt even look that old. I love it there the people the feeling and the compliments for weeks that I get after I get my hair done. Best place ever for sure!!
NOT "phonies" akcowner1! get a life – This salon is great. i've been coming here for a year now and have come out with great hair every time. i have been to both locations and like them both. i would say more but dont want to get accused of being a PHONIE. Just because you, akcowner1, had a bad experience does not mean you need to smear the name of the whole salon! based on your other reviews it seems like you are an unhappy person. by the way, there were 3 reviews on the actual mall location page, and 27 on the downtown page.
To the other readers:
If you want to get pampered go there! Dont let the disgruntled review lady sway you to not.
Not good service – First visit, owner gave me yellow/orange highlights that ruined my look. When I came in for a re-do, he darkened my hair all over to an un-natural level and it was a uni-color -- no more highlights! Then proceeded to give me a "free" bottle of Aveda shampoo and just "dismissed" me!
The staff was bored and was a motley crew. This is not a "high end" salon.
This is a mall salon -- no high end salon. The only thing "high end" about this place is the price and the bad attitude. Chose another salon!
Worst wax ever – i went here for an eyebrow wax and the woman did the worst job that i have ever seen. She literally told me she could not pluck the extra hairs away and just left them there. I could spend five minutes with my tweezers at home and do a better job. She actually recommended that i buy a pair of tweezers and finish it by myself. Unbelievable!
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