Laurel >Carpet & Upholstery Cleaners > Carpet Doctors
9411 Old Staples Mill Rd, Richmond, VA | Directions 2322837.643001 -77.508854
Great great great service!
Was told by two different companies that I should just replace my carpet. Stretched it, cleaned it and dyed a couple spots and the carpet looks great. It doesn't look new, but compared to what it looked like before I am thoroughly satisfied and less poor.
Old fashion style, like when a handshake meant something. Its good to see there are still businesses with caring individuals who really prize quality in service.
They arrived at the scheduled time and were professional . 5 different rooms in my house had carpet buckling. They stretched and removed the buckling from these areas after removing the floor squeaks in each room. All of my furniture was placed back in the original position after they finished. I would recommend them to anyone.
When you buy used cars and hire servicemen you take a big chance. Got to say these people did very well, and completely satisfied my wife and me. Removed a giant wine stain and rid my second floor hall of squeaks that drove us ...(almost) insane. Good people.
NO complaints. Cleaned, stretched and removed pet stains and odors.
Easy to deal with and honest – Found these guys online before moving from NY. My Realtor gave them access to my house to do the work. While we traveled to Va. they stretched a couple of rooms, and replaced some padding / re-installed the carpet and fixed a few squeaks in a room where we had a wall torn out. After that they cleaned every area. Excellent job. Didn't have to have them back for touch -ups. So-far so good. I highly recommend.
Excellent carpet service and repair – I am very impressed by the level of service provided by the Carpet Doctors. I have utilized this company in the past for carpet repairs, carpet steam extraction cleaning and the removal of stubborn pet stains. The technician was prompt, courteous and paid close attention to details. Most important, the prices for the services provided were extremely reasonable. Carpet Doctors truly did a terrific job and met all of my expectations. I would highly recommend them to anyone. Job well done. Kudos from the Strong family.
Awesome service !! – I Called a National chain steam extraction company to clean a couple of rooms and do a few repairs, before a party I had. Well they didn't show up until 5 hours late and when they did the guy running the show was clueless and tried to jack the price up while we walked around looking at the carpet. so I called these guys and on the same day they not only cleaned my carpet but did a little upholstery work in addition to the repair work. NO additional charges! Dried quickly and you can't see the repairs.
Very Unprofessional-Stood UP! – Phoned Carpet Doctor on a Friday morning. They didn't return the call until the following Monday even though their message states they will be paged. Should have been the first warning sign. But when they called me they talked me into using them and I scheduled for the next night (Tuesday at 5 PM). I had to take off of work early. Well I go home and remove all the items out of the room and then I get a call at 5PM (the scheduled appt. time)advising that they would need to reschedule due to it would be dark by the time they get to me and they wouldn't be able to make it. I found that to be very unprofessional. The owner had advised that he had been teaching a class and was leaving the downtown area and wouldn't get to me before dark and would need to reschedule which shouldn't play a factor given the fact that the work to be done was to stretch carpet on the inside of the home that is occupied and has electricity. It seemed to me to be an excuse and after telling him I took off of work to meet them and had removed all the items out of the room. He just said that he couldn't make it and needed to reschedule and that he would throw in a free carpet cleaning. I didn't call for carpet cleaning nor did I take off of work to be stood up last minute. If he knew he was teaching a class and couldn't make it he should have called prior to the scheduled time to meet. He continuely tried to give other available times...like the next morning or the next night or the day after that....I had already had to take off of work as it was to meet him that time...he seemed very inconsiderate to the fact that I had already missed time from work and removed the items from the room. I told him that I would just find someone else. The End. Good Luck if you use this business.
I was amazed at how massive carpet damage, by a renter, was repaired and cleaned – I , like many people, have had a nightmare of a time with renters. I installed new carpet in one of my homes, and less than a year later, after an eviction, the carpet was "ruined". That is until I spoke with Carpet Doctors Inc. Although I had to leave a message, I recieved a response within an hour. I was sold on this company after an extensive conversation with the owner, in which I was assured my carpet could be restored to like new condition, thus saving me about $1500 in replacement cost. When the Technician got to my rental home, on time by the way, he was uniformed, in a new van, and was proffessional in appearance, and attitude. After a "walk-through" we decided to restretch 2 rooms, install two inserts to correct an iron burn, and an area about 3'x4' that a dog had dug out, dye one bleach spot, clean 4 bedrooms, living room, hall, den, and all closets. I returned in about 4 hours after a call from the technician to tell me he had finished. I was shocked at how fast the work was done by one man, and had doubts that this would be done to my satisfaction. I Fully expected to return and find obvious repair sites, dirty trafic lanes and dog odor. I am telling you that when I walked in the door I couldn't believe what I saw. The carpet looked new! I think my wallet smiled too( can that happen?) Although the carpet was still damp, I was assured it would be dry within 24 hours. The repairs were virtually invisible, the wrinkles in the two rooms were gone, and the bleach spot was no more. I was given a lifetime warranty for all of the repairs, and a 5 year warranty against the carpet buckling again. It has now been 10 days since the service and the carpet did dry in 24 hours, and looked better than it did while it was damp. All of the repairs have held, and no odors have returned. As you can tell I am very happy with this Company, and now have them on a yearly schedule to service all of my rental properties. Now I need a good renter. Wish me luck!
Person never showed up for the job. – Gave estimate but never showed up for the job. He would not return phone calls. He should have given explanation.
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