755 Pump Station Rd, Sugar Grove, OH | Directions 4315539.624424 -82.595269
#1 name in concrete made my house look like #2 – I needed to repair drainage issues around my basement and repair bowed walls and deteriorating porch and steps. Since this is an important job I wanted to hire a professional whose skill is masonry. Roger's ad claims he is the #1 name in concrete. I'm not sure how he ranks that but he is now #1 on my list, but it's a different kind of list. EVERYTHING that he did he did wrong. Repairs to garage foundation were made without proper footer. Stucco fell off after three months and cracks returned exactly as before. He damaged my siding with his backhoe. He destroyed my front yard which now has cinder block protruding, (as well as pop bottles from his employees lunch break). There is a ditch in my yard, and the decorative rock that he said he would save for reuse is nowhere to be found. The new porch leaks just like the old one and signs of flaking are beginning to show less than a year in. The steps did not even meet code the first round until I insisted that he correct them. He did not install footer drains, seal the basement walls properly, or put tons of gravel in to resolve all future drainage problems as he said. Instead, the old wall was busted up and used as landfill. My basement had more leaks after hiring Roger Conrad than before, leading to black mold issues. Roger was not bothered by this or the fact that I lost furniture and the drywall in my basement due to the mold. Oh, and speaking of losing things, they tear out my basement wall and leave it open to rain, critters and thieves and that very night my DVD player, TV and surround sound get stolen! They were gonna take my boom box too but something must have scared them off. Coincidence? Maybe. But Roger was quick to repay me to settle the loss. Hmmm. His guys tracked mud through my house using my bathroom and walking past my stuff. After he was paid (long story but construction loan was a pay all or none thing) he stopped answering my calls, would not return messages and rejected certified mail. How conveeeenient. I had to track him down like an animal at the Old Roadhouse Saloon in the middle of the day to tell him about the $2,900 he overcharged me and that he still has my housekey. He says he's a "good Christian man" but I don't see enough proof to convict him.
My advice to you is to talk to others who have used him before hiring this guy. If you need to see the "work" he did in my basement let me know.
Roger Conrad Concrete Review - Driveway install, Lancaster – 4300 square foot driveway for a newly constructed home. Had five different contractors come out for the estimate and four of the five came back with about the same amount (the fifth was way high). Went with Roger because he's been in business for quite a while and he does work for the city.
Roger was on the jobsite for the majority of the work. One instance in which I felt a change needed to be made to the form was a bit intense but we got along fine after that. The crew was experienced and no B.S. in getting the work done with quality and speed. All work was done by hand and looks beautiful. The job was completed in 2 1/2 days which was quite an accomplishment considered how much work.
Now for the downside: The day after the work was completed my wife saw some individuals at the bottom of our driveway. These individuals were township officials and they informed my wife that we did not have a permit for the driveway and that the bottom edge that meets the road was not in code (the driveway edge is about 1 1/2 inches above the road).
Note: We had just given Roger payment for the work the evening before. My wife asked if she should stop-payment on the check. I had confidence that Roger would resolve everything so I told her not to stop-payment.
I called Roger and explained what was happening. He stated that he thought we were far enough outside of city limits to not need a permit for the work. Then he asked for the township officials name and contact info and that he was going to talk with them.
So Roger met the township officials and my wife at our driveway the next day. Roger asked if they could build up the asphalt to the lip of the driveway and the township officials said "no". At the end of the conversation Roger said to my wife that he was going to take care of this and that he will also widen the base of the driveway while he's correcting the problem.
This last conversation was two weeks ago. Roger has not called us back, provided any updates to the situation and have not returned my repeated phone calls to him.
- Check with the township on any outside projects for permits, regulations, etc.
- Do not trust a contractor regardless of how friendly and accomodating they are. Do NOT submit payment until two days after the job to allow for repeated inspections
- Do NOT hesitate to stop payment in a situation like this
If there's a favorable outcome to this I will post a follow-up review.
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